The most important decision a manager makes every day is who allows in the door to help him take care of his customer. The presentation focuses on the keys to hire the right people so you can build a front-line workforce that will help you build your bottom line.
The Do's of Onboarding: How to Improve Employee RetentionCGS
Onboarding can be tough. So tough, in fact, that a recent CGS survey revealed that 61% of Learning and HR leaders are actively seeking experts who can help them craft an effective strategy. How can your business create an onboarding strategy that will positively impact your staff and your organization? Find success with these 8 simple tips.
Your Keys to an Extraordinary Life of Fulfillment Tony Robbins
Unlock your true potential through the power of parallel. While exclusive focus on outward achievement or inner fulfillment will bring results -- combine these forces through the six primary categories of your life to create the truly extraordinary.
Your Keys to an Extraordinary Life of Fulfillment:
Health, Time, Wealth, Business, Mind & Spirit, Relationships
For more insights, strategies and tools, visit: http://tonyr.co/1Ol6IJH
Follow Tony Robbins at:
Facebook: https://www.facebook.com/TonyRobbins
Twitter: https://twitter.com/tonyrobbins
LinkedIn: https://www.linkedin.com/in/ajrobbins
Google+: https://plus.google.com/+TonyRobbins
Instagram: https://instagram.com/tonyrobbins/
Tony Robbins is a #1 New York Times best-selling author, entrepreneur, and philanthropist. For more than 37 years, millions of people have enjoyed the warmth, humor and dynamic presentation of Mr. Robbins' corporate and personal development events. As the nation's #1 life and business strategist, he¹s called upon to consult and coach some of the world¹s finest athletes, entertainers, Fortune 500 CEOs, and even presidents of nations.
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
Everything you need to know about 1 on 1s to prevent turnover and motivate yo...Jason Evanish
1 on 1 meetings are the single best tool a manager has to prevent turnover and drive performance with their teams. We share how you can start and make the most of these incredibly valuable meetings.
Whether you are replacing your performance reviews with 1 on 1s, or looking for ways for your managers to improve the 1 on 1s they already have, this is the deck for you.
We cover the latest research from places like Harvard and Stanford, as well as the timeless best practices great leaders like Andy Grove and Dale Carnegie have been using for decades.
Introduction to The Four Agreements by Ruiz:
"Everything we do is based on agreements we have made - agreements with ourselves, with other people, with God, with life. But the most important agreements are the ones we make with ourselves. In these agreements we tell ourselves who we are, how to behave, what is possible, what is impossible. One single agreement is not such a problem, but we have many agreements that come from fear, deplete our energy and diminish our self-worth."
-Miguel Ruiz
The Do's of Onboarding: How to Improve Employee RetentionCGS
Onboarding can be tough. So tough, in fact, that a recent CGS survey revealed that 61% of Learning and HR leaders are actively seeking experts who can help them craft an effective strategy. How can your business create an onboarding strategy that will positively impact your staff and your organization? Find success with these 8 simple tips.
Your Keys to an Extraordinary Life of Fulfillment Tony Robbins
Unlock your true potential through the power of parallel. While exclusive focus on outward achievement or inner fulfillment will bring results -- combine these forces through the six primary categories of your life to create the truly extraordinary.
Your Keys to an Extraordinary Life of Fulfillment:
Health, Time, Wealth, Business, Mind & Spirit, Relationships
For more insights, strategies and tools, visit: http://tonyr.co/1Ol6IJH
Follow Tony Robbins at:
Facebook: https://www.facebook.com/TonyRobbins
Twitter: https://twitter.com/tonyrobbins
LinkedIn: https://www.linkedin.com/in/ajrobbins
Google+: https://plus.google.com/+TonyRobbins
Instagram: https://instagram.com/tonyrobbins/
Tony Robbins is a #1 New York Times best-selling author, entrepreneur, and philanthropist. For more than 37 years, millions of people have enjoyed the warmth, humor and dynamic presentation of Mr. Robbins' corporate and personal development events. As the nation's #1 life and business strategist, he¹s called upon to consult and coach some of the world¹s finest athletes, entertainers, Fortune 500 CEOs, and even presidents of nations.
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
Everything you need to know about 1 on 1s to prevent turnover and motivate yo...Jason Evanish
1 on 1 meetings are the single best tool a manager has to prevent turnover and drive performance with their teams. We share how you can start and make the most of these incredibly valuable meetings.
Whether you are replacing your performance reviews with 1 on 1s, or looking for ways for your managers to improve the 1 on 1s they already have, this is the deck for you.
We cover the latest research from places like Harvard and Stanford, as well as the timeless best practices great leaders like Andy Grove and Dale Carnegie have been using for decades.
Introduction to The Four Agreements by Ruiz:
"Everything we do is based on agreements we have made - agreements with ourselves, with other people, with God, with life. But the most important agreements are the ones we make with ourselves. In these agreements we tell ourselves who we are, how to behave, what is possible, what is impossible. One single agreement is not such a problem, but we have many agreements that come from fear, deplete our energy and diminish our self-worth."
-Miguel Ruiz
Realty Executives Midwest has joined with Selfless Opportunities with the Go Generous Program. We invite all of our Executives and friends to go to our site to link to our Community Events Channel and post your event for free. We are grateful for the opportunity to make a difference, and we invite you to do the same.
A really brief audio-visual insight into the icons that impact my brain and therefore my life! Past & Present...in forming the ME that I am today! __ Prabha Shankar
EQUOS Enterprise Mobility Services Mobile Web 2.0 | www.equos.bizPrabha Shankar
EQUOS provide mobile services for brands, small & medium business enterprises, media & advertising agencies and mobile operators in the Mobile 2.0 and Web2.0 domains.
Customers channelize EQUOS value-added services (VAS) to mobile consumers via their mobiles, tablets and internet devices in an ‘always-on’, location-based context on a 24x7, 365-day basis.
EQUOS Technology | www.equos.biz
Recruit & Retain Top Talent - Michael SchmditmannMAXfocus
Breakout 1.1 - Room 1: Recruit & Retain Top Talent - Gain a Competitive Advantage - Michael S.
Hiring great salespeople and engineers has always been a challenge. As you migrate to new business models for cloud and services sales, it might be even harder to find employees with the needed skills.
This session will show you how to hire and retain game-changing talent.
•Attract Quality Candidates
•How to Screen Effectively
•Avoid Critical Hiring Mistakes
Once hired, are your employees set to succeed? Do they have an exciting career path that incents them to improve their skills and value to your organization?
Hiring and retaining multi-million dollar salespeople and great engineers is simple but not easy. Learn the winning formula in this fast-paced, entertaining session.
This session is led by John Gaillard and Mike Schmidtmann, who work with Solution Providers across the country to grow their businesses and improve profits.
Realty Executives Midwest has joined with Selfless Opportunities with the Go Generous Program. We invite all of our Executives and friends to go to our site to link to our Community Events Channel and post your event for free. We are grateful for the opportunity to make a difference, and we invite you to do the same.
A really brief audio-visual insight into the icons that impact my brain and therefore my life! Past & Present...in forming the ME that I am today! __ Prabha Shankar
EQUOS Enterprise Mobility Services Mobile Web 2.0 | www.equos.bizPrabha Shankar
EQUOS provide mobile services for brands, small & medium business enterprises, media & advertising agencies and mobile operators in the Mobile 2.0 and Web2.0 domains.
Customers channelize EQUOS value-added services (VAS) to mobile consumers via their mobiles, tablets and internet devices in an ‘always-on’, location-based context on a 24x7, 365-day basis.
EQUOS Technology | www.equos.biz
Recruit & Retain Top Talent - Michael SchmditmannMAXfocus
Breakout 1.1 - Room 1: Recruit & Retain Top Talent - Gain a Competitive Advantage - Michael S.
Hiring great salespeople and engineers has always been a challenge. As you migrate to new business models for cloud and services sales, it might be even harder to find employees with the needed skills.
This session will show you how to hire and retain game-changing talent.
•Attract Quality Candidates
•How to Screen Effectively
•Avoid Critical Hiring Mistakes
Once hired, are your employees set to succeed? Do they have an exciting career path that incents them to improve their skills and value to your organization?
Hiring and retaining multi-million dollar salespeople and great engineers is simple but not easy. Learn the winning formula in this fast-paced, entertaining session.
This session is led by John Gaillard and Mike Schmidtmann, who work with Solution Providers across the country to grow their businesses and improve profits.
Before the Interview. Research the industry/company. Identify reasons for wanting to work or having interest in that industry/company. Recall situations that show favorable behaviors/actions. Analyze the skills the employer is seeking. Practice answering common interview questions.
We reached out to our community to ask their experience of career advice and interview advice (both bad and good). This is what you had to say about your worst career advice, and your best interview tips.
Ten definative questions for people in career transition to ask tehemselves and answer BEFORE they start the job search process
By answering these questions honestly will lead to being able to construct
Your next Job Title and what you want to do next
The types of companies, managers, people you perform best with
Your LinkedIn Profile
Cover Letters
Your Resume
Your Elevator Speech
Career Goals
Creating stories to answer interview questions
Selecting Target Companies
Defining your key skills and overall skill set
Where geographically you want to work
Salary expectations
Naviga's interview toolbox helps job seekers prepare for the entire interview process. This toolbox includes common interview questions, how to handle the compensation conversation, what to wear, a sample Thank You note, and much, much more. Make sure to read through this manual before your next job interview so you can be the most prepared and confident version of yourself!
Every business must get the maximum level of performance possible from every employee. Selecting, placing, and then coaching employees helps them be happier and more productive. That inturn helps the business be more successful. This is a real win/win.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
2. Key Ideas
If I give you $100 and you give me $100,
what do we each have?
If I give you an idea and you give me an
idea, then what do we each have?
3. Key Objectives
“If you keep doing what you’re doing,
you’ll keep getting what you got.”
In your workbook, make a list of the
specific questions you have
and/or the topics you would like to see
addressed…
4. You Can‟t Get There from Here,
Unless You Know Where Here Is…
1. On a scale of 1 – 10 (where 10 is the highest) , how do
you rate your company on:
Recruiting? _____ Selection? _____ Retention? _____
2. How do you rate your location, store, or
site?
Recruiting? _____ Selection? _____ Retention? _____
3. How do you rate yourself?
Recruiting? _____ Selection? _____ Retention? _____
4. What makes you these numbers?
5. What do you need to do to raise the bar?
5. First, Ask Yourself:
1. Could we do this job differently or without
hiring a new employee?
2. Do we really make hiring A-Players a #1
priority and what happens if we don’t?
3. Why would an A-Player want to work for us?
4. Why would an A-Player want to work for this
manager?
5. How will we know we have the right person?
6. What will we do to ensure this person’s
success?
6. 10 Reasons…
If you don’t have a list,
where will the applicant get the list?
What are the top 10 reasons people
should want to work for you?
What are the top 10 reasons your
customers want to buy from you?
7. Return on Investment
3 Poor Employees = 1 Average Employee
3 Average Employees = 1 Good Employee
3 Good Employees = 1 Great Employee
−The Container Store
What is the cost if we don’t fill this position?
What is the cost if we fill the position with the
wrong person?
What is the cost/benefit if we fill this position
with a good employee?
What is the cost/benefit if we fill this position
with an A-Player?
8. Start with the End in Mind
“It’s not what you have, it’s what you do
with what you have.”
ACHIEVEMENTS
SKILLS
PERSONALITY
ATTITUDE
CAPACITIES
9. What Is The Most Important
Quality an Employee Can Have?
49% POSITIVE ATTITUDE
20% Honesty/Integrity
6% Communications Skills
6% Ambition
6% Dependability
6% Friendly/Amiable
7% Other
10. Why Do You Usually Fire
Employees?
32% Absenteeism/Tardiness
22% Other Reasons
19% Bad Attitude/Work Ethic
18% Dishonesty/Misconduct
9% Inability to Do The Job
11. What Does Success Look Like?
What did this employee do in order
to earn this award?
Employee of the Year
This award is presented to recognize
these outstanding achievements:
12. A Selection System Will:
“The system always gives you 100% of what the
system is designed to give you.” − Dr. W. Edwards Deming
Identify the best potential employees
Tell you why an applicant will be a good
employee
Eliminate unqualified applicants quickly
Make the job hard to get
Test for what you need
Provide more and better information
Save time, money, and aggravation
Reduce legal exposure
Verify that what you see is what you get
Increase retention & productivity
13. “Ninety-four percent of all failures are
due to systems, not people.”
-Dr. W. Edwards Deming
What does a great applicant have to do to get
the job?
What does a great employee do on the job?
14. Once We Know Who
We Are Trying to Attract...
Where do these people:
Congregate?
Socialize & entertain?
Work?
Play?
Belong?
Shop?
Live?
Participate in the community?
15. Out-of-the-Box Thinking
– Past Employees
– Referrals from Current
Employees
– Alternate Newspaper
Sections
– The Internet & Your
Website
– Community Involvement &
Networking
– Event Marketing
– Signs Where They
Congregate
– Direct Mail
“The best you can hire can’t be any better than
the best of those who apply.”
─ Point-of-Sale
─ Temporaries
─ School Sporting Events
─ Intern Program
─ Referrals from
Applicants, Customers &
Vendors
─ Realtors/Welcome Wagon
─ Bag Stuffers
─ On the Back of Cash
Register Tapes
16. Automation
Automation
Automation
24-Hour Job Hotline
Your Website
The Internet/Job Boards
Interactive Voice Response
Kiosks
“Any task that is redundant and repetitive
needs to be automated.”
Lex Wexman, Chairman of the Board, The Limited
17. Automation
Automation
Automation
Ask yourself:
– When do you accept applications?
– When do you conduct interviews?
– Is it easy for people who are already
working to apply?
Take applications 24-hours a day:
– Your telephone answering machine
– Automated job hotline with prescreening
interview & report functions
– The Internet
18. If They Don‟t Wanna Work for
You, Nobody‟s Gonna Stop „Em!
Help Wanted is not a good reason
for anyone to apply.
In order to attract the quantity and quality of
people you need:
Have a great headline
Tell them what they will achieve on this job to be
successful
Tell them why they want to work for you
Indicate the general location of the job so people
unwilling to make the trip screen themselves out
Specify when and how to apply (make it easy)
Discourage drug abusers. Always include a line
like: “Must be drug free.”
19. Employee Selection
It doesn’t matter how good the applicant
is…
How good is the interviewer at determining
how good the applicant will be on the job?
20. Selection System Tools
If you want a winning team, you need these
tools on your side…
Pre-Screen
Testing
Employment Application
Reference Verification
Release Forms
Structured Interview
Interview Rating Form
22. Positioning
Tell them what is going to happen and what
you want them to do:
Tell them briefly about the company and the
job
Position them to tell you the truth
Gather information
Answer their questions
24. Achievement-Based Interviews
The five most important questions:
Tell me about the first job you ever had.
Tell me about the achievements in your life you
are most proud of and the obstacles or problems
you had to overcome.
Tell me about your last performance appraisal.
On a scale of 1-10, how would you rank yourself
as a _____________. Why did you give yourself
that number?
What one question would you like to ask me?
Of all the questions you could have asked,
why did you choose that one?
25. Evidence-Based Selection
"All we want are the facts, ma'am."
−Sgt. Joe Friday, Dragnet
Start from the beginning
Identify past achievements
Look for facts, not fiction
Validate the findings (with the applicant
and with everybody who knows
anything about the applicant)
27. The 6 R‟s & 1 F of Retention
1. Rules
2. Respect
3. Relationships
4. Responsibility
5. Rewards
6. Recognition
7. Fun
28. The Five Firsts of Retention
1. First Hour
2. First Day
3. First Week
4. First Paycheck
5. First Anniversary
29. Key Motivators
Rank the following from 1 (most important) to 4
(least important) as your personal motivators:
#_____ Money
#_____ Recognition
#_____ Interesting Work
#_____ Work/Life Balance
30. Why Customers Quit
1% Die
3% Move away
5% Develop other friendships
9% Competitive reasons
14% Product dissatisfaction
68% Because of an employee’s attitude of
indifference toward the customer
31. The Six Keys to Employee
Retention
1. Hire Tough
2. Learn to Fail Fast
3. Orientation
4. Employees First, Customers Second
5. The 6 R’s and 1 F of Retention
6. Don’t Treat People Equally, Treat Them
Fairly
32. “You can dream, create, design, and build
the most wonderful place in the world,
but it takes people to make your
dream a reality.”
–– Walt Disney
33. About Mel Kleiman, President
of Humetrics
Author of 5 books including the bestselling
Hire Tough, Manage Easy
Pragmatic businessman
Consultant and speaker
Certified Speaking Professional
Humetrics specializes in frontline workers
and the people who manage them by
providing employment assessments,
consulting services, training programs,
and speaking presentations
(713) 771-4401 mkleiman@humetrics.com www.Humetrics.com