SCL HUB January 2019

1. ‘Retail Redefined’
The world of retail is changing at an ever increasing rate driven by
significant changes in consumer behaviour. Many established names have
disappeared from the high street or are struggling, yet some retailers are
thriving and growing. Is it what they are doing differently?
The Retail Industry & how Lean has changed the
rules of the game

2. Disclaimer!!!
The following is based on my views and 20+ years
experience as a Lean Practitioner in multiple industry
sectors.
It is not necessarily completely aligned with the thinking
of my employing organisation…. Yet!

9. So what’s happening?:
• Customers want immediacy (shorts in the summer!)
• Luxury & High street fashion getting merged (Burberry Scarf,
Zara jeans…)
• Trends are changing at an increasing rate
• Designers are no longer the key influencers (social media
stars are taking over!)
• The consumer is more socially & environmentally conscious
(excess is not going to be tolerated)

10. What paradigms need to change?
The Traditional Retail Mindset – ‘Push & Hope’
• The designer knows best
• Merchandising decide what you should buy
• Forecast (Guess) what will sell and how much
• Over develop, overproduce = Unsold Inventory
• Long lead times drive inflexibility
• Slow response to customer requirements
• Buying for seasons in a global market
• Large batch sizes (development & production)
• Culture – obsessed only with financial results

11. What are the successful retailers doing?
The Lean Mindset – Pull to Customer Demand
• Understanding customer value, the voice of the customer
• Eliminating waste to increase velocity and agility
• Continually checking reality
But most importantly
Unlocking the potential of their people

12. Customer value
Feedback
?
What is selling?
• Real time data
Talk to your customers?
• What they like
• Why they buy
• Why they don’t

13. Eliminating Waste

14. Continually checking reality
Reality
Check
Feedback
?
Make
More

15. But it’s not just about the tools!
Lean
Mindset
& Behaviours
20%
80%
Focus
Here

16. Interesting Brain Stuff…. ‘State of Mind’
To perform at our full potential we ideally need to
be using our ‘whole brain’
People (and Organisations) in crisis or fear tend to
be dominated by their ‘reptilian’ brain and struggle
to be rational or think clearly
To reach our potential as individuals and as an
organisation we must overcome fear and create a
supportive culture where individuals feel safe and
able to learn

17. Lean Mindset = Culture
UNLEASH THE HUMAN
POTENTIAL
IN
YOUR
ORGANISATION

18. Cultural change starts with a new
leadership behaviour

19. Together…..

20. Our Lean Deployment in our internal manufacturing has delivered:
• Quality Improvement – RFT from 65% to 98%
• Manufacturing Leadtime reduction – from 25 days to 5 Days
• Productivity improvement of 25%
Leadership – the ‘unlock’

21. Invest in your
Leaders
(at all levels)
Let them teach
the tools they
need to apply to
their people
Start unlocking
the Human
potential of the
organisation

22. Thank you……