The two-day event kicked off at the Yale Club with the second annual Retail Innovator Awards, which honored 27 individual retailer executives who have inspired change through innovation. From there, the RTP team conducted numerous “Store Tours” around New York City. Retailers such as Birchbox, Duane Reade, Rebecca Minkoff and Warby Parker, were featured.
10 Retailers Win 2014 Channel Innovation Awards
For the fourth year, Retail TouchPoints is proud to present the Channel Innovation Awards. This award program is designed to honor retailers who are achieving cross-channel success in today’s challenging retail environment.
This year’s 10 winners run the gamut of industry segments, from apparel and toys to wine and home improvement products. They are both U.S. and internationally based retail companies. Most of the winners are selling their products via both brick-and-mortar and e-Commerce web sites, in addition to mobile web sites and other channels.
The 2014 winners’ latest efforts are centered on improving the business through targeted channel strategies. Those strategies feature in-store mobile and digital technology innovations; social media efforts; personalization programs and more. All winners are successfully integrating the benefits of successful channel marketing and services to their customers, and delivering impressive results.
2014 Retail TouchPoints Channel Innovation Award Winners include:
Platinum winners:
-Stage Stores
-Clarks Footwear
Gold winners:
-bebe
-Build.com
Silver winners:
-Toys R Us Canada
-Kidrobot
-Sears
Bronze winners:
-B&H Photo
-Wine Enthusiast
-Country Club Prep
Experiential Retail: New Data Reveals the Opportunities (and Challenges) of T...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1943213/38846AF00F46D5307C0D6A919EC74D9C
"Retailers across categories are rethinking their brick-and-mortar strategies, shifting from pushing sales to building communities. In fact, new data from Retail TouchPoints and TimeTrade reveals that more brands are experimenting with pop-ups, product launch events, influencer events and classes to drive in-store traffic, build local engagement and even drive bottom-line results. During this webinar, RTP and TimeTrade will provide an exclusive first look at the results, delving into:
• Trends in experiential retail, including top tactics, promotion and amplification trends, and more;
• Common challenges in experiential strategy and execution; and
• Missed opportunities and areas where retailers can improve."
We are thrilled to release our new presentation: "Why experiential is The Future of Retail"
Based on our experience and our research, this analysis highlights the key success factors to create a successful experiential retail concept, illustrated through 20 best practices.
FASHION & BEAUTY TECH: 20 STARTUPS THAT ARE REINVENTING CUSTOMER EXPERIENCEiVentures Consulting
We are thrilled to release our new presentation « Fashion & Beauty Tech: 20 startups that are reinventing customer experience ».
As part of our projects including market watch, cultural and digital transformation and optimization of the customer experience, we regularly present our clients in Fashion, Beauty and Luxury, some of the most innovative and/or disruptive startups from around the world.
This presentation highlights a selection of 20 Fashion and Beauty Tech startups that we believe are reinventing the customer experience and are likely to become industry game changers.
This selection includes:
- Startups that create personalized products and services based on customer data.
- Startups that conceived a new generation of direct-to-consumer brands based on community needs, high quality products, transparency, comfort etc.
- Startups that invented new services and business models based on commodity or sustainability.
- Startups who have created immersive experiences that help customers in their buying decision process.
- Startups who are fighting against counterfeit threats/risks.
10 Retailers Win 2014 Channel Innovation Awards
For the fourth year, Retail TouchPoints is proud to present the Channel Innovation Awards. This award program is designed to honor retailers who are achieving cross-channel success in today’s challenging retail environment.
This year’s 10 winners run the gamut of industry segments, from apparel and toys to wine and home improvement products. They are both U.S. and internationally based retail companies. Most of the winners are selling their products via both brick-and-mortar and e-Commerce web sites, in addition to mobile web sites and other channels.
The 2014 winners’ latest efforts are centered on improving the business through targeted channel strategies. Those strategies feature in-store mobile and digital technology innovations; social media efforts; personalization programs and more. All winners are successfully integrating the benefits of successful channel marketing and services to their customers, and delivering impressive results.
2014 Retail TouchPoints Channel Innovation Award Winners include:
Platinum winners:
-Stage Stores
-Clarks Footwear
Gold winners:
-bebe
-Build.com
Silver winners:
-Toys R Us Canada
-Kidrobot
-Sears
Bronze winners:
-B&H Photo
-Wine Enthusiast
-Country Club Prep
Experiential Retail: New Data Reveals the Opportunities (and Challenges) of T...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1943213/38846AF00F46D5307C0D6A919EC74D9C
"Retailers across categories are rethinking their brick-and-mortar strategies, shifting from pushing sales to building communities. In fact, new data from Retail TouchPoints and TimeTrade reveals that more brands are experimenting with pop-ups, product launch events, influencer events and classes to drive in-store traffic, build local engagement and even drive bottom-line results. During this webinar, RTP and TimeTrade will provide an exclusive first look at the results, delving into:
• Trends in experiential retail, including top tactics, promotion and amplification trends, and more;
• Common challenges in experiential strategy and execution; and
• Missed opportunities and areas where retailers can improve."
We are thrilled to release our new presentation: "Why experiential is The Future of Retail"
Based on our experience and our research, this analysis highlights the key success factors to create a successful experiential retail concept, illustrated through 20 best practices.
FASHION & BEAUTY TECH: 20 STARTUPS THAT ARE REINVENTING CUSTOMER EXPERIENCEiVentures Consulting
We are thrilled to release our new presentation « Fashion & Beauty Tech: 20 startups that are reinventing customer experience ».
As part of our projects including market watch, cultural and digital transformation and optimization of the customer experience, we regularly present our clients in Fashion, Beauty and Luxury, some of the most innovative and/or disruptive startups from around the world.
This presentation highlights a selection of 20 Fashion and Beauty Tech startups that we believe are reinventing the customer experience and are likely to become industry game changers.
This selection includes:
- Startups that create personalized products and services based on customer data.
- Startups that conceived a new generation of direct-to-consumer brands based on community needs, high quality products, transparency, comfort etc.
- Startups that invented new services and business models based on commodity or sustainability.
- Startups who have created immersive experiences that help customers in their buying decision process.
- Startups who are fighting against counterfeit threats/risks.
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
Converging the customer experience across channels has never been more important. In fact, in a recent Retail Systems Research (RSR) study, more retailers report that they operate online/e-Commerce channels (92%) compared to traditional stores (89%). And, 100% of retailers surveyed consider “a single brand identity across channels” as important.
In order to move forward on the road toward a successful omnichannel experience, retailers need to take a step back and consider their current strategies, as well as hardware and software capabilities.
In this upcoming webinar, Nikki Baird from RSR will share insights from the June 2012 survey titled: Omni-Channel 2012: Cross-Channel Comes Of Age. Some of the topics she will cover include:
The new rules of cross-channel retail
The value of cross-channel shoppers
The Digital-Physical connection
The role of Marketing in the strategy mix
NCR will join the discussion by outlining the steps toward cross-channel success, illuminated through real-world case studies. Once merchants commit to a compelling and consistent cross-channel experience, they must follow through with superior data analysis and promotion optimization, facilitated with best-in-class point of sale (POS) solutions. With all the proper components in place, retailers will improve loyalty and profits by delighting customers, no matter which channel they choose.
In this presentation, representatives from Boston Retail Partners and Mozu discuss the importance of a unified commerce platform in today's hyper-competitive retail marketplace.
At every touchpoint, physical or digital, your customer is forming a single opinion on the value of their experience. As customers don't live in channels, global retailers have started moving beyond Omni-Channel strategies that, in many cases, focused on the channels as an end point rather than providing a true seamless experience.
During his Australian Retail Tour, Josh Sigel (former CIO of Natural Markets Food Group) shared how he created ‘Multiplex Retailing’ to improve customer value and sales by revolutionising the way customers buy groceries and cooked meals.
Key Takeaways:
-Point of Sale is going away and will become a value added Point of Experience
-Channel based solutions will be integrated to create Multiplex brand experiences
-Embrace Innovation or Face Elimination – Innovation within retail will not be a choice, it will be a necessity in order to survive
What's In Store for In-Store Digital - BWW - 2009Michael Stich
Today’s consumers live in a digital world.
Product reviews, price comparisons, and smart recommendations are their baseline expectations. And consumers are more time-crunched than ever, with leisure time declining from 26 hours per week in 1973 to 16 today according to a recent Harris Poll. With more to do, and less time to do it in, it’s no wonder that today’s consumers demand greater personalization and selection in the products they buy, and more efficiency in how they buy them.
Retailers are working to meet these needs by bringing digital inside the store and are seeking in essence to become a “Digital Concierge” that guides and serves the shopper. However, bringing digital conveniences into the store is a complicated challenge, one that requires the right principles to succeed.
In this presentation, Bridge Worldwide provides a landscape assessment and framework with seven principles for success for Digital In-Store.
The 7th Annual Shopping Malls bringing owners, retailers, developers, contractors and architects together to embrace and collaborate in the rapidly changing customer environment. Expect international keynotes, owner and retailer panel discussions, in depth best practice sharing and one on one meeting’s, geared towards making this a fundamental must attend in your event calendar.E V E NT FEATURES such as 3 Dynamic streams,One-to-one meetings,2 new collocated events,Meet emerging retail brands in a virtual mall setting,Gathering global trend setters in the retail industry,Case study and best practice sharing,Exclusive site tour.
For registration/inquiry, please contact:
Corin Tan
Project Manager - Marketing
Tel: +603-2775 0000 (ext 510)
Email: corint@trueventus.com
How Macy's does Mobile: Deepening Retail Engagement with SalesforceDreamforce
Customer apps are the sharp tip of the spear when it comes to customer engagement. Learn how one of the world's leading retailers, Macy's, provides a personalized and relevant brand experience for consumers across every channel for both Macy's and Bloomingdales' brands. Hear how Salesforce allows Retailers to build engaging customer apps 50% faster with Heroku Enterprise.
Watch the video: http://bit.ly/1KmAgkS
2nd Retail in Malls by Trueventus an addition to the signature shopping mall event is back this year bringing you more offerings from international speakers and retailer panel discussions. Why wait? Join us this year on a virtual shopping journey that will make you rethink retail! A truly match-making event , networking global retail brands with shopping mall professionals bringing you closer to new business opportunities and helping retailers prepare for and embrace evolving retail formats and technologies.EVENT HIGHLIGHT includes Meet over 200 industry players,Interactive panel discussion,Best practice and case study sharing,Latest trends on innovative technologies and IOT embraced by retailers,One to one meeting with shopping mall professionals.
For registration/inquiry, please contact:
Corin Tan
Project Manager - Marketing
Tel: +603-2775 0000 (ext 510)
Email: corint@trueventus.com
Transcending the Limits of Legacy eCommerce SolutionsMozu
Join Mozu's Chief Technology Officer, Jason Wallis, as he discusses the challenges of legacy commerce solutions and provides advice to keep your business ahead of the curve.
Watch the webinar replay here: http://info.mozu.com/limitless-enterprise-ecommerce-solutions-webinar.html
The Convergence of Content and Commerce in a Complex WorldMozu
Join RSR's Managing Partner, Paula Rosenblum, and Volusion, Inc.'s Chief Technology Officer, Jason Wallis, as they discuss the challenges and opportunities behind a creating a consistent digital content experience.
Watch the webinar replay here: http://info.mozu.com/content-commerce-omni-channel-webinar.html
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
PHIL GEARY, Dir., Marketing and ECommerce, The Entertainer
SARAH TAYLOR, CMO, SmartFocus
ROB WOOD, Head of Online, The Entertainer
Presentation from Retail’s BIG Show, January 15-17, 2017. PIERS FAWKES, Founder and President, PSFK
SCOTT LACHUT, President, Research and Strategy, PSFK
Leadership in retail innovation. Carsten WulffStrongPoint
The last few years, the change in consumer behaviour has changed the retail industry. This is a large challenge to the retail industry. The retailers that understand how to deal with the challenges will be tomorrow’s winners in an increasingly competitive environment. This presentation will take a closer look at the challenges and how LS Retail delivers and will continue to deliver solutions that make it possible for the retailers to survive and succeed.
Presentation from Retail’s BIG Show, January 15-17, 2017. NIKKI BAIRD, Industry Analyst, RSR Research
GRAEME MCVIE, VP and GM, Precima
CHUCK SAMPLE, VP, Insight and Analytics, US Foods, Inc.
Explore the most promising new technologies and organizational structures you should employ in any size organization to encourage constant innovation. This presentation, addresses how and what small- and medium-sized businesses can learn from big innovation labs.
E-commerce leaders Mike Ward of Thrift Books and Oscar Castro, formerly of Big Lots, offer some of the innovation principles that big companies use and how to adapt them to work in your organization. Presentation from Retail's Digital Summit 2016.
In Just 8 Weeks - Launch A Proven, Portable, Transferable, Cash Generating, A...Tricia James Melvin
Industry Accessory Retail Expert - Tricia James Will Share With You The Core Strategies & Signature Principles For Operating A Proven, Low Cost, High Profit Margin, Successful Accessory Business - That You Can "POP-UP" Anywhere In The World!
Tricia Will Share With You...
* How You Can Access Thousands Of Designer Accessories To Sell & Profit From - In Your Very Own Fashion Accessory Business...
*Discover Where You'll Find Your Ideal Clients For Your Pop-Up Accessory Business!
*You Will Also Discover Why Owning And Operating A Flexible, Portable, Transferable, Cash Generating Business Is Important In Supporting Your Financial & Lifestyle Freedom!
Make Your Accessory Business Planning Appointment With Tricia James Today!
http://www.popaccessory.com/shcedule-a-free-consult
www.popaccessory.com
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
Converging the customer experience across channels has never been more important. In fact, in a recent Retail Systems Research (RSR) study, more retailers report that they operate online/e-Commerce channels (92%) compared to traditional stores (89%). And, 100% of retailers surveyed consider “a single brand identity across channels” as important.
In order to move forward on the road toward a successful omnichannel experience, retailers need to take a step back and consider their current strategies, as well as hardware and software capabilities.
In this upcoming webinar, Nikki Baird from RSR will share insights from the June 2012 survey titled: Omni-Channel 2012: Cross-Channel Comes Of Age. Some of the topics she will cover include:
The new rules of cross-channel retail
The value of cross-channel shoppers
The Digital-Physical connection
The role of Marketing in the strategy mix
NCR will join the discussion by outlining the steps toward cross-channel success, illuminated through real-world case studies. Once merchants commit to a compelling and consistent cross-channel experience, they must follow through with superior data analysis and promotion optimization, facilitated with best-in-class point of sale (POS) solutions. With all the proper components in place, retailers will improve loyalty and profits by delighting customers, no matter which channel they choose.
In this presentation, representatives from Boston Retail Partners and Mozu discuss the importance of a unified commerce platform in today's hyper-competitive retail marketplace.
At every touchpoint, physical or digital, your customer is forming a single opinion on the value of their experience. As customers don't live in channels, global retailers have started moving beyond Omni-Channel strategies that, in many cases, focused on the channels as an end point rather than providing a true seamless experience.
During his Australian Retail Tour, Josh Sigel (former CIO of Natural Markets Food Group) shared how he created ‘Multiplex Retailing’ to improve customer value and sales by revolutionising the way customers buy groceries and cooked meals.
Key Takeaways:
-Point of Sale is going away and will become a value added Point of Experience
-Channel based solutions will be integrated to create Multiplex brand experiences
-Embrace Innovation or Face Elimination – Innovation within retail will not be a choice, it will be a necessity in order to survive
What's In Store for In-Store Digital - BWW - 2009Michael Stich
Today’s consumers live in a digital world.
Product reviews, price comparisons, and smart recommendations are their baseline expectations. And consumers are more time-crunched than ever, with leisure time declining from 26 hours per week in 1973 to 16 today according to a recent Harris Poll. With more to do, and less time to do it in, it’s no wonder that today’s consumers demand greater personalization and selection in the products they buy, and more efficiency in how they buy them.
Retailers are working to meet these needs by bringing digital inside the store and are seeking in essence to become a “Digital Concierge” that guides and serves the shopper. However, bringing digital conveniences into the store is a complicated challenge, one that requires the right principles to succeed.
In this presentation, Bridge Worldwide provides a landscape assessment and framework with seven principles for success for Digital In-Store.
The 7th Annual Shopping Malls bringing owners, retailers, developers, contractors and architects together to embrace and collaborate in the rapidly changing customer environment. Expect international keynotes, owner and retailer panel discussions, in depth best practice sharing and one on one meeting’s, geared towards making this a fundamental must attend in your event calendar.E V E NT FEATURES such as 3 Dynamic streams,One-to-one meetings,2 new collocated events,Meet emerging retail brands in a virtual mall setting,Gathering global trend setters in the retail industry,Case study and best practice sharing,Exclusive site tour.
For registration/inquiry, please contact:
Corin Tan
Project Manager - Marketing
Tel: +603-2775 0000 (ext 510)
Email: corint@trueventus.com
How Macy's does Mobile: Deepening Retail Engagement with SalesforceDreamforce
Customer apps are the sharp tip of the spear when it comes to customer engagement. Learn how one of the world's leading retailers, Macy's, provides a personalized and relevant brand experience for consumers across every channel for both Macy's and Bloomingdales' brands. Hear how Salesforce allows Retailers to build engaging customer apps 50% faster with Heroku Enterprise.
Watch the video: http://bit.ly/1KmAgkS
2nd Retail in Malls by Trueventus an addition to the signature shopping mall event is back this year bringing you more offerings from international speakers and retailer panel discussions. Why wait? Join us this year on a virtual shopping journey that will make you rethink retail! A truly match-making event , networking global retail brands with shopping mall professionals bringing you closer to new business opportunities and helping retailers prepare for and embrace evolving retail formats and technologies.EVENT HIGHLIGHT includes Meet over 200 industry players,Interactive panel discussion,Best practice and case study sharing,Latest trends on innovative technologies and IOT embraced by retailers,One to one meeting with shopping mall professionals.
For registration/inquiry, please contact:
Corin Tan
Project Manager - Marketing
Tel: +603-2775 0000 (ext 510)
Email: corint@trueventus.com
Transcending the Limits of Legacy eCommerce SolutionsMozu
Join Mozu's Chief Technology Officer, Jason Wallis, as he discusses the challenges of legacy commerce solutions and provides advice to keep your business ahead of the curve.
Watch the webinar replay here: http://info.mozu.com/limitless-enterprise-ecommerce-solutions-webinar.html
The Convergence of Content and Commerce in a Complex WorldMozu
Join RSR's Managing Partner, Paula Rosenblum, and Volusion, Inc.'s Chief Technology Officer, Jason Wallis, as they discuss the challenges and opportunities behind a creating a consistent digital content experience.
Watch the webinar replay here: http://info.mozu.com/content-commerce-omni-channel-webinar.html
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
PHIL GEARY, Dir., Marketing and ECommerce, The Entertainer
SARAH TAYLOR, CMO, SmartFocus
ROB WOOD, Head of Online, The Entertainer
Presentation from Retail’s BIG Show, January 15-17, 2017. PIERS FAWKES, Founder and President, PSFK
SCOTT LACHUT, President, Research and Strategy, PSFK
Leadership in retail innovation. Carsten WulffStrongPoint
The last few years, the change in consumer behaviour has changed the retail industry. This is a large challenge to the retail industry. The retailers that understand how to deal with the challenges will be tomorrow’s winners in an increasingly competitive environment. This presentation will take a closer look at the challenges and how LS Retail delivers and will continue to deliver solutions that make it possible for the retailers to survive and succeed.
Presentation from Retail’s BIG Show, January 15-17, 2017. NIKKI BAIRD, Industry Analyst, RSR Research
GRAEME MCVIE, VP and GM, Precima
CHUCK SAMPLE, VP, Insight and Analytics, US Foods, Inc.
Explore the most promising new technologies and organizational structures you should employ in any size organization to encourage constant innovation. This presentation, addresses how and what small- and medium-sized businesses can learn from big innovation labs.
E-commerce leaders Mike Ward of Thrift Books and Oscar Castro, formerly of Big Lots, offer some of the innovation principles that big companies use and how to adapt them to work in your organization. Presentation from Retail's Digital Summit 2016.
In Just 8 Weeks - Launch A Proven, Portable, Transferable, Cash Generating, A...Tricia James Melvin
Industry Accessory Retail Expert - Tricia James Will Share With You The Core Strategies & Signature Principles For Operating A Proven, Low Cost, High Profit Margin, Successful Accessory Business - That You Can "POP-UP" Anywhere In The World!
Tricia Will Share With You...
* How You Can Access Thousands Of Designer Accessories To Sell & Profit From - In Your Very Own Fashion Accessory Business...
*Discover Where You'll Find Your Ideal Clients For Your Pop-Up Accessory Business!
*You Will Also Discover Why Owning And Operating A Flexible, Portable, Transferable, Cash Generating Business Is Important In Supporting Your Financial & Lifestyle Freedom!
Make Your Accessory Business Planning Appointment With Tricia James Today!
http://www.popaccessory.com/shcedule-a-free-consult
www.popaccessory.com
How can popup shops help to revive our high streets?Space Qube
Space Qube's founder, Alison John, talks about how popup shops can assist the revival of our high streets. Learn about what a popup shop is, how to use popup shops and see a popup case study in action. This presentation was delivered to an audience at the Small Business Saturday event in Southampton on 7th December 2013.
Tracxn Online Rental Startup Landscape - July 2015Tracxn
Scope: This report covers companies providing and enabling online rental of products to consumers as well as businesses.
We have analysed 300+ Start-up companies (94 Funded and 233 Unfunded) from Horizontal, Transport, Fashion, Adventure, Camera, Books, Gaming and Video, Tools, Furniture, Heavy Equip., Healthcare Equip. & Other sectors. Pley (Online rental for toys), The Black Tux (Online rental for tuxedos) and eHi Car Rental experienced notable investments in last six months.
Top investors such as 500 Startups, Y Combinator, FundersClub and others have shown proclivity towards Fashion and Transport sector. Reocar, Yongche, Chegg, RentTheRunway, Pley, TheBlackTux, iCarsclub, RelayRides, FlightCar and eHI have a combined funding of $500 million +
Interesting Insights:
- Over $1B invested in last 5 years, with ~ $200M invested in H1 2015.
- Transport and fashion are the most funded sectors while ~ $1B invested since 2012.
- Transport - 21 investments worth ~ $300M and Fashion - 10 investments worth ~ $90M.
- 2014 - H1 2015 has seen 59 rounds of funding.
TRACXN
Building the largest team of Analysts tracking startups globally for Venture Capital Funds
www.tracxn.com
hi@tracxn.com
Renew your brand’s path to prosperity in response to changing norms. Go deep into the business case for delivering human and environmental value as part of your brand promise. Explore and learn How you can successfully innovate your brand for sustainability to drive brand success Now. Beaumont Estate, Windsor, UK, November 16-18, 2015.
Ethics and Social Responsibility in Marketing StrategyLinda Bandov Pazin
Discussion of how Unilever (Dove), TOMS and Goldman Sachs developed groundbreaking social marketing campaigns and the positive impact it had on their business. Showing the link between purpose and leadership.
Inside Retail Academy: Managing Marketing in a Multi Channel Retail EnvironmentACRSMonash
The ACRS team attended Inside Retail Academy’s one day intensive workshop, 'Managing marketing in a multi channel retail environment'. The workshop focused on modern marketing in a fast paced, technology fueled, ever-evolving retail environment.
Presentation on eCommerce and Startup Lessons Learned
Presented at the Online Retailer Conference, Sydney, Australia, 2011.
Unfortunately some of the formatting got lost on slide share but you get the gist.
Digital Yalo is a creative agency skilled in marketing strategy, visual & experiential design, and content ideation & creation.
Our drive is to entertain your audiences using concepts from film, art, music and sports to focus their attention on your brand and your products. We deliver these entertaining experiences across channels, both on line (web, commerce, social, mobile, campaigns, organic search, paid search, retargeting, email, etc) and off line (banners, events, adverts, collateral, brochures, training guides, presentations, etc).
Deirdre Walsh, Senior Manager of Social Strategy at Jive Software, unlocked the secrets to social success with her eBook, The Business Guide to Social Success. By implementing or adjusting strategy according to these insights, organizations can draw others in at all levels of the enterprise and throughout the ecosystem.
The Business Guide to Social Success includes additional insights from: Virginia Miracle, Chuck Hemann, Gary B. Wilcox, Jordan Viator Slabaugh, Kristen Sussman, and Emilie Kopp.
Download The Business Guide to Social Success eBook here: http://bit.ly/14TJN1Z
Jive is the world's #1 social business platform. We help employees, customers and partners connect, collaborate and communicate to achieve breakthrough results in sales, marketing, customer service and workforce productivity. http://bit.ly/1aTo6Vq
MindsLab prepares a short document about 3 unique case studies of a beauty app RED, a real estate company and a high tech company-MI. We try to discover the magic of community management and community marketing in China through these best examples. If you would like to know more, please contact me directly
How to Create Exponential Growth For Your Brand/Company on Social MediaEvan Boser
This powerpoint was made for a presentation given by Paris Marketing to Meridian Intl Center at Seven Hills Foundation.
Paris Marketing
Instagram.com/ParisMarketing
Facebook.com/ParisSocialMedia
Twitter.com/ParisGetsSocial
Katallaxy is a strategic marketing firm. We help companies of all sizes find opportunities in the marketplace, and fulfill those opportunities profitably. The business solutions we deliver reflect our practical
experience, our multi-disciplined approach and our dynamic, entrepreneurial model.
In the end, we help companies commercialize products, drive adoption and usage, and build brands.
Developing a Coherent Social Strategy for Enterprise InnovationMilind Pansare
Social Business applications for the enterprise have long promised innovation as one of the desired use cases. In this Webinar, Charlene Li, Founder, Altimeter Group, and Milind Pansare, V.P. Product Marketing, Mindjet (Spigit), present customer use cases and strategies to enable repeatable business innovation with people, process and technology (enterprise innovation management software platforms).
The First Annual Killer Content Awards recognize organizations that have raised the
bar in content marketing tactics. Winners were formally honored at an awards ceremony
April 24, 2012 in New York City at The Times Center, during DemandGen Report’s B2B Content2Conversion Conference, an industry-first educational and networking event focused on helping B2B marketers develop, map, measure and optimize content marketing strategies.
Building Customer Success With Enhanced Employee EngagementG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1956171/6FBD87FB123A769E1C9499F4CDC6E922
"Successful retailers recognize that their front-line employees are much more than just shelf-stockers and cashiers: they are absolutely critical to creating the kind of unique, memorable customer experiences that differentiate a retail brand. Unless their employees feel that they are an engaged, vital part of the shopping experience, retailers are finding that it’s nearly impossible for them to execute on customer experience (CX) initiatives.
By tapping into the Voice of the Employee (VoE) — which involves collecting, managing and acting on employee feedback — and by linking it to Voice of the Customer (VoC) programs, retailers can get the data they need to enhance employee engagement. And with Millennials and Gen Z employees entering the workforce, their desire for finding connection and purpose at their jobs increases the necessity and value of such programs.
This Retail TouchPoints Connected Consumer Series webinar, sponsored by Medallia, will use real-world retailer examples to explore how VoE and VoC can be successfully linked, and how retailers can use the data and insights generated by these communication initiatives to build employee engagement, enhance the customer experience and boost the bottom line. Additionally, attendees will learn what’s needed to establish a VoE program; what to look for in a partner; and how best to use the information that the program generates to achieve desired business results."
Learn How Top Retailers are Winning the Last Mile With Delivery Experience Ma...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1959223/858371423C975CB61D19288C605A108C
"The last mile has become a customer experience battleground for retailers, but it’s one that brands can win. While Amazon has raised consumer expectations around delivery speed, what shoppers really want are delivery options tailored to their needs — including self-service options; visibility into where and how their delivery will arrive; and no-hassle resolution when issues do occur. Retailers that focus on last-mile improvements reap benefits such as higher NPS scores, increased AOV and greater customer loyalty.
In this Connected Consumer Series webinar from Retail TouchPoints, sponsored by Convey, attendees will learn how Delivery Experience Management (DEM) provides the single source of last-mile data and tools needed so that retailers can actively manage deliveries efficiently, at scale. Nearly 12% of all shipments encounter some kind of issue, from delays to damaged packages — retailers can either head off problems before they occur, or quickly resolve them to the customer’s satisfaction. With DEM, retailers can ensure customers get their orders how and when they expect, taking intelligent action to correct issues along the way and uphold brand promises.
DEM best practices from retailers including Grove Collaborative, Uncommon Goods and Neiman Marcus will illustrate how retailers can proactively turn around negative shipping experiences, and often avoid them altogether. Expert commentary from a leading industry analyst will identify key last mile challenges and reveal what retailers can do to address them, resulting in efficient transportation, top line growth, and happier customers."
Leveraging Omnichannel Trends for E-Commerce Marketplace SuccessG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1963090/8D083B7B55462D75E842E96A689457C3
"From Amazon opening physical stores to Facebook opening a marketplace, the retail world is changing. Fast. And consumer behavior is the driving force behind much of that change. Brands and retailers have shifted toward “omnichannel” strategies across the retail landscape to target the increasing number of consumer touchpoints as well as the convergence of channels, business models and customer experiences. But e-commerce marketplaces are still a vital part of this changing landscape.
In this webinar, we’ll talk about recent consumer trends and specifically how brands and retailers can leverage e-commerce marketplaces to capitalize on them.
You’ll learn:
• An overview of omnichannel 2.0: Stores, delivery, mobile and voice
• Why marketplaces fit in well with current omnichannel trends
• Which domestic and international marketplaces you should consider
• How to win on marketplaces through more visibility
• And more"
The Store is Media: Reengineering Frontline Teams for the New Age of RetailG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1963727/632C5E2064B82920B10916ACEA80499E
"The physical store is by far the most powerful media channel your brand has - a living, breathing, experiential story about your brand, your values and the things you sell. The new role of stores is not simply to distribute products, but to distribute remarkable and memorable experiences. The question is, who are the people entrusted with bringing your brand story to life? What cultural onboarding, training, skills and tools do your frontline staff need in order to be your stand-out storytellers - the trusted voice and face of your brand.
Join us on April 2 to learn how pioneering brands are reengineering their frontline teams for the new age of retail where the customer is king and experience is everything."
Access the full event here: https://event.on24.com/wcc/r/1828218/4A38B85D06648AB3305659E6CBC56924
This session will provide a blueprint of how top brands are integrating ecommerce, POS and order management to provide seamless a shopping experience across channels. By providing scenarios of real-life shopping journeys, the session would highlight how retail brands are using cloud systems to innovate and keep up with fast-moving market dynamics.
Customer Journey Mapping 2.0: Best Practices for Creating Differentiated Expe...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1830314/96CA67060DE107FBB5BB20AE05F86E56
"Let’s face it, customers don’t care about ""omnichannel"" - they just want a seamless and unified experience relevant to their needs. To meet customer expectations, retailers must consider the entire customer journey in their acquisition and retention strategies to optimize life time value. In this session, we will explore how to use customer journey mapping to design differentiated experiences across all customer-facing channels and share best practices for achieving a truly unified and seamless retail approach.
During this webinar we will discuss:
• The importance of customer journey mapping in today's retail world
• When and how to use customer journey mapping
• Architecting your customer journey map - the structure, data and process "
Location Intelligence - A Critical Tool in Retail Performance ManagementG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1816077/DFF9ECD078983862B13E8F3DA3C7144A
Retailers have more data at their disposal than ever before. Every day new sources and types of data become available. It is critical that retailers are able to consume and analyze this data in order to understand the discrete success factors that drive store success. Location Intelligence combined with leading edge data science is how best in class retailers are finding insights they need to drive growth in today’s Unified Commerce environment. Join Gary Sankary from Esri and Joe Whitley from Environics Analytics to learn how advances in GIS technology and DataScience are enabling retailers to create interactive management decision support tools that that drive top line growth and bottom line performance.
Holiday Predictions: What to Expect Based on Data From 500 Million ShoppersG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1817452/02D1B9BC132DB9B7D2D14665CC4B815D
The first in a succession of monthly holiday-focused webcasts, this session will help retailers prepare for the holiday shopping season ahead. Stay tuned for related online events in Q4 2018 and the anticipated Holiday Wrap Up in Q1 2019!
It’s the happiest time of the year, but it’s the busiest too, particularly for retailers. Every year, Salesforce analyzes data from 500 million shoppers to develop insights related to shopping behaviors during the holiday season. Last year, shoppers favored mobile to search for and purchase holiday gifts. AI-powered product recommendations demonstrated their value, driving a lift in overall transaction size for digital commerce. And every holiday season brings an element of surprise, such as the growing adoption of mobile combined with physical stores opting out of store hours on Thanksgiving Day or Black Friday.
Tune in to hear about what’s in store for retailers this holiday season and what retailers must do to capture the hearts, minds and wallets of today’s sophisticated shoppers. Listen to Salesforce’s Rick Kenney, Sr. Director, Industry Strategy and Insights and Caila Schwartz, Business Intelligence Senior Analyst, discuss shopper research trends and how to create impactful shopping experiences to set your business up for holiday success.
How to Leverage Funnel Metrics and Attribution Data for Your 2019 PlanningG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1857248/435508AB175DDF720B1F0B902B23DB52
Believe it or not, it’s that time of year again.
Annual planning is a huge undertaking - laying out strategy and tactics to achieve your goals in the new year. But where should you start?
Start with the Full Circle Method: Planning, Achieving, Optimizing, and Evaluating. At the intersection of strategy, planning, and measurement, these four steps will help you study your breakthroughs and busts in 2018 and use those insights to plan for an amazing 2019. Come learn how successful companies have leveraged this data-driven framework to optimize their strategy, powered by funnel metrics and attribution data.
After this session, you will be ready to:
Derive insights from past campaign performance to plan next year’s campaigns
Layout a 4-part strategy to reach your goals
Create a marketing budget to support your 2019 objectives
With these tools, dive into your 2019 planning with confidence - following practical next steps and a proven success strategy.
Five Examples That Prove Personalized Marketing Doesn't Start with "Hello [Fi...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1851123/DEA043797F4B69BB82731C9B36A9B172
Everyone talks about the importance of personalizing the customer experience. But what does that really mean? Sure, you can greet people by name in email, but that feature has been around for a decade already. Today’s customer experience is bigger than email, and to your customer, true personalization is about
so much more than seeing their name.
After this session, you’ll be able to:
Identify new ways to personalize across your entire customer experience, including and beyond email
Maximize the most valuable customer data that exists in your different tools and systems
Strategize and coordinate with your internal teams to deliver more relevant, accurate, and productive customer and lead nurturing
The Payoffs of a Strategic Content Audit: The Gift That Keeps Giving for Unli...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1861706/5433650BDB199FF227EC5D4E2F2E72BC
"Does the task of identifying what existing content you can use for a new campaign bring on a cold sweat? Can you justify the cost of new content, without knowing exactly what you’ve got on hand? Content audits are the gifts that keep on giving, unwrapping new opportunities as you analyze the results and identify opportunities for targeting existing and new personas; diversifying your formats; and identifying neglected buying stages. The results of a custom audit can go further to give you laser focus on a specific campaign, a trending topic, or a new theme or persona. Presenting the results of a content audit can also help educate stakeholders and gain support for making investments in content marketing best practices.
Join Content4Demand and JLL to see how JLL examined its existing content to mine the gems it could use for its upcoming Future of Work (FOW) campaign.
Christine Elliott and Dana Harder will walk viewers through JLL’s successful custom content audit and discuss its value, including:
The importance of an audit as a foundational element for a cost-effective and best-in-class content strategy
The importance of identifying critical audit criteria to align to the desired outcomes
Content to be used for upcoming demand generation campaign
Providing data and insights on how content aligns to five campaign dimensions, service lines, and other strategic initiatives (like client maturity)
How the audit helped align existing content to the five Future of Work campaign dimensions and used scoring to determine depth of relevance
How applying additional custom criteria can create audit results that become a strategic weapon in advancing key marketing initiatives
JLL was able to instantly see where to allocate budget for new content development to achieve multiple campaign objectives.
Ready to uncover the secret treasures in your content library? Register for the webinar and learn to mine your content for a complete campaign.
Access the full event here: https://event.on24.com/wcc/r/1800767/5BE4BCB5AE64B938308E14343DA3B309
Learn how taking a truly partner-first approach pays off in the channel. Channel marketing and management expert Cameron Avery shows you how to engage and enable partners across their journey with modern digital marketing tactics that put their business in the spotlight. Join us to see how purpose-built tech plus a partner-first approach from start to finish delivers more revenue and ROI for you.
Accelerate Your Partners' Digital Transformation With Point-Based RewardsG3 Communications
Access the full event here:
https://event.on24.com/wcc/r/1812978/8E56FF06B70D20F23162F0F26D49402F
In the digital age, the partner is in the driver's seat as they build the full solutions the customers are expecting. If you are looking to recruit, engage, empower, motivate, manage and support solution provider partners to grow sales, you'll need to adopt a lifecycle approach.
Mimicking the customer journey, the partner journey is defined as the complete sum of experiences partners go through when interacting with a vendor. Also like the customer buying-decision, data shows about 60% of a solution provider’s decision on what products to market, sell and support is completed before they engage in a vendor’s enrollment process.
Join us to discuss data around the partner journey:
Awareness: 70% of partners learn about new technologies via vendor events;
Consideration: On average partners consider 2 - 3 vendors against each other;
Decision: Technical evaluation is the most important element in their decision to bring on a new vendor;
Experience: People affect the experience the most (infrastructure second); and
Growth: On average, partners drop 10% of their vendors each year.
Access the full event here:
https://event.on24.com/wcc/r/1812978/8E56FF06B70D20F23162F0F26D49402F
In the digital age, the partner is in the driver's seat as they build the full solutions the customers are expecting. If you are looking to recruit, engage, empower, motivate, manage and support solution provider partners to grow sales, you'll need to adopt a lifecycle approach.
Mimicking the customer journey, the partner journey is defined as the complete sum of experiences partners go through when interacting with a vendor. Also like the customer buying-decision, data shows about 60% of a solution provider’s decision on what products to market, sell and support is completed before they engage in a vendor’s enrollment process.
Join us to discuss data around the partner journey:
Awareness: 70% of partners learn about new technologies via vendor events;
Consideration: On average partners consider 2 - 3 vendors against each other;
Decision: Technical evaluation is the most important element in their decision to bring on a new vendor;
Experience: People affect the experience the most (infrastructure second); and
Growth: On average, partners drop 10% of their vendors each year.
How RingCentral Optimized Account-Based Insights and Buyer Intelligence To Ra...G3 Communications
Access the full webcast here: https://dg-r.co/2L5QdrM
Data fuels every marketer’s strategy, but not all data is created equal. To be successful today, marketers need to be able to effectively analyze, optimize and maintain data accuracy as the first steps to gaining true insight. This is particularly true for account-based programs, where visibility into key decision makers is imperative. As the saying goes, “Garbage in, garbage out.” If the data going into your CRM is incomplete, incorrect or simply not the right data, any programs that rely on that data will deliver disappointing results.
During this webinar, David Cowings, Chief Marketing Data Scientist at RingCentral, and Chris Lynde, CEO of SaleScout Data Solutions, will share the steps needed to optimize buyer contact data and sales intelligence, with real-life insights from RingCentral’s demand gen data optimization process.
Engaging With Relevance At Scale: How Fluke Used AI To Transform Their Sales ...G3 Communications
Access the full webcast here: https://dg-r.co/2uiS82A
Fluke used AI-based insights to identify the right target accounts and engage them with hyper-personalized nurture and outbound using a combination of Lattice, Conversica and Eloqua – resulting in 48% higher engagement and greater opportunity creation in their target accounts.
Join our distinguished speakers to learn how Fluke used AI and data to improve segmentation and engage across different channels with hyper-personalized messaging.
Lessons From The State Of B2B Content Consumption & Demand Report And Real-Wo...G3 Communications
Access the full webcast here: https://dg-r.co/2LhxSVI
In this session, David Fortino, SVP of Audience and Product at NetLine, will discuss his observations on content consumption and demand based on findings from the company’s 2018 State of B2B Content Consumption and Demand Report. Fortino will dissect some of the stand-out data, such as consumption gap trends with C-level professionals and the significance of appealing to the larger active audience comprised of Individual Contributors.
The webcast will also feature Valerie Riley, Director of Marketing for ITProTV, who will share her experience and perspective on the efficacy of content syndication. Specifically, she will discuss:
* The challenges she faced to pilot a new, successful lead generation program prior to launching campaigns; and
* The winning strategy that led to over 1,500% ROI that can help other B2B marketers discover or expand their lead gen tactics.
The ABM Content Challenge: How to Balance Personalization and ScaleG3 Communications
Access the full webcast here: https://dg-r.co/2zBQYV7
The prospect of feeding the ABM content beast can be daunting. How do you scale the process of creating rich, engaging content that’s relevant for a single account?
There’s no simple answer, but this session will explore several useful techniques and tactics including:
• Repurposing on-demand content for targeted digital campaigns;
• Using webinars to engage buying teams, not just individuals;
• Developing a campaign mix for 1:1 programs into top accounts; and
• Applying an ABM framework to upsell and cross-sell customer accounts.
By combining a modular, issue-based approach to content with a combination of webinars and content hubs, you can engage a wide range of your top accounts while keeping the content beast at bay.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
2. 2015 RETAIL INNOVATOR AWARDS | 2
27 EXECUTIVES RECOGNIZED AT THE SECOND ANNUAL
RETAIL INNOVATOR AWARDS
By Debbie Hauss
In its second year, the Retail Innovator Awards is honoring 27 retail executives who are innovative
thinkers and business strategists. Awards were presented during a luncheon ceremony at The Yale
Club in New York City on June 16, 2015.
This year’s Retail Innovator Award winners rose to the top in a nomination process that produced more
than 60 qualified retail executive nominations. Each winner has contributed to their businesses and the
retail industry in unique ways, embracing the new disruptive forces in retail. Due to increased demand, we
already have opened nominations for the 2016 awards! Click here to nominate a deserving retail innovator.
The award recipients include (in alphabetical order):
• Nina Alexander-Hurst, VP of Customer Experience and SWAT, BaubleBar
• Leslie Anderson, Senior Director, Head of Field HR, Old Navy
• Richard Armour, Senior Director, Multi-Channel, GameStop
• Andrew Blackmon and Patrick Coyne, Co-Founders, The Black Tux
• Rick Braddock, Executive Chairman, Joinem
• Glenn Edelman, VP of E-Commerce, Wine Enthusiast
• Mike Edwards, VP of Merchandising, Brown Shoe/Famous Footwear
• Scott Emmons, Enterprise Architect and iLab Manager, Neiman Marcus
• Jason Goldberger, President, Target.com
• Melissa Gonzalez, Founder, The Lionesque Group
• Rose Hamilton, General Manager and CMO, Pet360
• Kenneth Himmel, President and CEO, Related Urban
• Kelly Loubet, Social Media Strategist, Origami Owl
• Rafeh Masood, VP of Customer Innovation Technology, Dick’s Sporting Goods
• Rebecca Minkoff, Founder, Rebecca Minkoff
• Dave Munson, Founder and President, Saddleback Leather
• Daniel Neukomm, CEO, La Jolla Group
• Anthony Paniszczyzn, VP of Sales and Operations, Staples
• Dave Powers, President, Deckers Outdoor
• Janet Schalk, EVP and CIO, Kohl’s
• Susan Soares, VP of Retail Operations, Alex and Ani
• Ken Silay, former Director, Technology Research & Innovation, Chico’s FAS
• Rob Taylor, COO, Journeys Group
• Lori Twomey, Chief Merchant, Zulily
• Steve Williams, CIO, Boot Barn
• David Zimmerman, Director of Independent Services Strategy, SUPERVALU
3. 2015 RETAIL INNOVATOR AWARDS | 3
The Retail Innovator Awards was the first event of the Retail Innovation Conference, hosted by
Retail TouchPoints. Following the awards luncheon, groups of retail executives were treated to
exclusive store tours of some of the most innovative retail concepts in New York City.
The second day of the Retail Innovation Conference was held at Apella (at the Alexandria Center), and started
with a keynote from Ted Rubin, a Forbes Top 50 Power Influencer. The afternoon keynote featured Maureen
Mullen, Co-Founder and Head of Research & Advisory at L2, who outlined the top forces disrupting retail
today. Other presenters included retail analyst Adam Silverman from Forrester Research, as well as retail
executives from Neiman Marcus, Ralph Lauren, DICK’S Sporting Goods, Harry’s, Zappos and Alex and Ani.
Learn more at www.retailinnovationconference.com.
Read on to learn about each Retail Innovator Award winner’s success story.
4. 2015 RETAIL INNOVATOR AWARDS | 4
LESLIE ANDERSON
Senior Director, Head of Field HR, Old Navy
• Leslie leads HR supporting more than 55,000
field employees in over 1,000 stores.
• Attracts, trains and develops the best talent
and offers paths to build a robust career with
the brand.
• Rolled out solutions to provide free online retail
training to applicants for store positions and
empower all associates.
SUSAN SOARES
VP of Retail Operations, Alex and Ani
• Susan pioneers new ways to use leading-edge
technology to: Enhance the in-store experience;
Engage customers in deeper and more meaningful
ways; and develop Alex and Ani’s field of retail
associates by capitalizing on their strengths.
• In partnership with Alex and Ani Institute,
she plays integral roles in the creation,
development and implementation of the
company’s training tools.
5. 2015 RETAIL INNOVATOR AWARDS | 5
RICK BRADDOCK
Executive Chairman of the Board, Joinem
• Rick held executive roles at Citibank, Priceline.
com, FreshDirect.com and Mozido, a cloud-
based mobile payments and marketing company.
• Executive Chairman at Joinem LLC, a
community-powered digital retailer. Also
Executive Chairman of Zaycon Fresh.
• Serves on boards for The Aspen Institute,
Lincoln Center for the Performing Arts, Cristo
Rey Network and is a member of the Council on
Foreign Relations.
NINA ALEXANDER-HURST
VP of Customer Experience and SWAT,
BaubleBar
• Nina is constantly working on creative ways
to build long-lasting customer relationships
and focuses on helping her team implement
effective systems around customer feedback
and experience.
• Previously, she was a successful entrepreneur
selling fashionable smartphone cases and
replacement BlackBerry parts, worked at NYC
non-profits and spent a year writing for the
Jerusalem Post.
6. 2015 RETAIL INNOVATOR AWARDS | 6
ROSE HAMILTON
EVP, General Manager & Chief Marketing
Officer, Pet360, Inc. - a division of PetSmart
• Over four years, Rose has led Pet360 from a
pureplay e-Commerce business to an integrated
media and e-Commerce company.
• Integrated content, commerce and community
to build relationships with customers and
increase lifetime value.
• Developed an integrated media model to
monetize engagement.
SCOTT EMMONS
iLab Manager and Enterprise Architect,
Neiman Marcus
• Scott is focused on IS innovation for the Neiman
Marcus Group (NMG).
• Built the NMG innovation lab (iLab) and is
responsible for leading the organization in
evaluating, designing, testing and piloting
cutting-edge technologies and applications for
luxury retail.
• Also works on BYOD initiatives, Wi-Fi/LAN/
WAN infrastructure, mobility and digital
signage initiatives.
7. 2015 RETAIL INNOVATOR AWARDS | 7
RAFEH MASOOD
VP of Customer Innovation Technology,
DICK’S Sporting Goods
• Rafeh drives omnichannel strategy by
implementing smart technology to elevate
thecustomer experience.
• Created a mobile app framework, designing a
platform that allows employees to check inventory,
process payment and troubleshoot quickly with
integrated video tutorials on each screen.
• Has helped DICK’S Sporting Goods increase
omnichannel sales, boost engagement and
brand loyalty.
DAVE MUNSON
CEO, Saddleback Leather Co.
• Dave was living in Mexico and teaching English,
in need of a bag to carry his books. He drew
a bag and asked a man in a leather shop if
he would make it. That grew into what is now
Saddleback Leather Co.
• Eventually Saddleback acquired the production
facility in Mexico. Saddleback bags bring
together classic designs with innovative touches.
• Opening first brick-and-mortar store in Texas.
8. 2015 RETAIL INNOVATOR AWARDS | 8
LORI TWOMEY
Chief Merchant, Zulily
• Lori has helped zulily revive the flash sale
model, bringing thrill and discovery into the
online boutique shopping experience.
• Using a combination of branded events and
specially curated boutique events, she helps
make the zulily shopping experience fresh,
insightful and effective.
• She is the past, present and future driving force
behind zulily’s product assortment, strategy
of featured daily brands and events, and the
growing team of merchants.
KEN SILAY
Former Director, Technology Research
and Innovation, Chico’s
• Ken developed a prototype that drove the
customers back into Chico’s stores.
• He directed the initial 12 store implementation of
RFID for the Soma intimates brand, proving inventory
accuracy can be maintained at 95% or better.
• He also managed the infusion of new
technology into the first store opened by the
Boston Proper brand, including an enhanced
network, tech tables, digital signage and iPad
augmented selling.
9. 2015 RETAIL INNOVATOR AWARDS | 9
RICHARD ARMOUR
Senior Director of Multi-Channel, Gamestop
• Richard has 10+ years of e-Commerce experience.
Prior to joining GameStop, he held a variety of
positions at various start-ups and Travelocity.
• Richard’s team is responsible for generating
sales and traffic on GameStop.com and the
mobile site, with a focus on online marketing,
visual merchandising, SEO/SEM, analytics,
promotion management, content, onsite search
and the affiliate program.
• Continues to evangelize advanced
omnnichannel personalization strategies and
expansion across GameStop sites and channels.
KELLY LOUBET
Senior Social Media Strategist, Origami Owl
• Kelly is an organic community growth specialist
who has been in the social media and blogging
space for nearly 10 years.
• She encourages her team to create conversation
with all casual commenters. The team now
actively attempts to get the commenter to
share what it is that they love about an item.
• Her work has been quoted in the book Power
Moms by Maria Bailey and Social Poetry by
Joel Comm.
10. 2015 RETAIL INNOVATOR AWARDS | 10
DAVE POWERS
President, Deckers Brands
• Dave leads the company’s omnichannel
organization, as well as the entire brand
portfolio which includes: UGG®, Teva®, Sanuk®,
HOKA One One® and Ahnu®.
• Focused on accelerating growth through
a coordinated distribution, marketing and
merchandising approach, and business
development strategies.
• Responsible for prioritizing all strategic
initiatives and related investments aimed at
further expanding Deckers’ distribution footprint.
KENNETH HIMMEL
President and CEO, Related Urban
• Kenneth has spent 30 years developing
successful and iconic retail spaces worldwide,
especially for urban surroundings.
• Example of work includes NYC’s Time Warner
Center, West Palm Beach’s City Place, Boston’s
Copley Place and Chicago’s Water Tower Place.
• Current project: Hudson Yards, which will
feature 100 shops and restaurants, 14 acres of
public space, residential towers and more.
R. Webber Hudson of Related Urban accepted on behalf
of Kenneth Himmel.
Bryan Podgorny, Manager of Global Store Operations at
Deckers, accepted on behalf of Dave Powers.
11. 2015 RETAIL INNOVATOR AWARDS | 11
MELISSA GONZALEZ
Founder, The Lionesque Group
• Melissa provides strategic consulting and best
practices, helping brands and retailers plan and
roll out pop-ups.
• Clients have included: J. Hilburn, Marc Jacobs,
Boohoo.com and Sole Society.
• Released book The Pop-Up Paradigm in
December 2014 to showcase the value of pop-
ups and reaffirm that they will be a permanent
fixture of a brand’s retail strategy and will
evolve to reflect emerging trends.
DANIEL NEUKOMM
CEO, La Jolla Group
• Daniel leverages one-to-one personalization
technology to enhance the experience for the
O’Neill and Metal Mulisha brands.
• Embraces data and machine learning algorithms
to create tailored experiences and provide
relevant search recommendations based on
individual behaviors.
• Both brands have seen a lift in conversions,
average order size and overall engagement.
Kurt Heinemann, CMO of Reflektion, accepted on behalf
of Daniel Neukomm.
Michael Cafarelli, Senior Project Management at The
Lionesque Group, accepted on behalf of Melissa Gonzalez.
12. 2015 RETAIL INNOVATOR AWARDS | 12
REBECCA MINKOFF
Founder, Rebecca Minkoff
• Known for her chic yet edgy taste, Rebecca
Minkoff is considered to be an influential figure
in fashion.
• She creates mature pieces that are still youthful,
hip and stylish. She is extremely involved in the
fashion “blogosphere,” making her a favorite
amongst bloggers and blog readers alike.
• Interactive, digital store experience at Rebecca
Minkoff stores has moved her to the forefront of
retail innovation.
DAVID ZIMMERMAN
Director of Independent Services Strategy,
SUPERVALU
• David is responsible for leading the
development of business strategy around
professional services for independent grocers
within SUPERVALU’s Independent Sales &
Marketing group.
• Professional Services departments include
Pricing, Retail Technology, Shelf Management,
Retail Accounting and Advertising.
• Played an integral role in the conceptualization,
development, strategy and implementation of
the recently launched digital coupon program.
Ed Wogan, VP of Sales Development at Linkable
Networks, accepted on behalf of David Zimmerman.
Elissa Bromer, President at Rebecca Minkoff, accepted on
behalf of Rebecca Minkoff.
13. 2015 RETAIL INNOVATOR AWARDS | 13
GLENN EDELMAN
VP of E-Commerce, Wine Enthusiast
• Glenn is responsible for the overall direct-to-consumer strategy for the wine
accessories and wine storage retailer.
• He oversees all the print and digital marketing for Wine Enthusiast, including
customer acquisition and retention as well as online merchandising and
theuser experience.
• He joined Wine Enthusiast in 2001 as a Catalog Circulation Manager, where
he oversaw the circulation of nearly 20 million direct-mail catalogs.
JANET SCHALK
EVP and CIO, Kohl’s
• Janet is responsible for leading Kohl’s information technology planning,
developmentand support.
• Her leadership has been instrumental in retooling the retailer’s IT foundation
and talent, allowing Kohl’s to leverage those platforms to create world-class
loyalty programs, a merchant toolkit and a seamless omnichannel experience.
• Previously, Janet served as SVP of Business Applications at Kohl’s.
ANDREW BLACKMON AND PATRICK COYNE
Co-Founders, The Black Tux
• Andrew Blackmon: Prior to founding The Black Tux, he built his foundation
intech startups.
• Patrick Coyne: He has a background in finance at Wells Fargo and The
NewYork Angels.
• Shortly after launching the business, The Black Tux had a waiting list of
approximately 30,000 customers. To date, the company has raised $15
million in funding.
JASON GOLDBERGER
President, Target.com and Mobile
• Jason joined Target in February 2013; became President of Target.com &
Mobile in December 2014.
• Responsible for overseeing Enterprise Item, Pricing and Promotions and alle-
Commerce operations for Target.
• Has spoken on Target’s constant focus on innovation, including omnichannel
fulfillment, curbside pickup and improved mobile experiences.
14. 2015 RETAIL INNOVATOR AWARDS | 14
STEVE WILLIAMS
CIO, Boot Barn
• Steve helped Boot Barn integrate its retail operations, contributing to the
company’s growth and break-through financial performance.
• Focused on strategic acquisitions and successful integration, leading to
more engaged customers and a diverse assortment of goods and services.
• Prepared the retailer for its successful IPO in October 2014.
MIKE EDWARDS
VP of Merchandising, Famous Footwear/Brown Shoe Company
• Mike identified an opportunity at Famous Footwear to make significant
improvements in driving in-store conversion and turn by improving the
service levels at each location.
• Recognizing that the key to doing this was gaining a better understanding
of consumer demand at the item/size/width level in each store, he
implemented solutions that would apply these insights in a new way.
ANTHONY PANISZCZYZN
VP of Sales and Operations, Staples
• Tony has been with Staples for 21 years and currently runs sales and
operations for allU.S. stores.
• Previously, he served as the Director of Labor, Divisional Operations Manager
andGeneral Manager.
• Deployed a solution to enable his stores to hire more efficiently by getting
pre-trained employees on demand.
ROBERT D. TAYLOR
COO, Journeys Group
• Throughout his career, Rob has been focused on the growth of the Journeys
business and has helped create a winning culture that is anchored in service
and execution.
• His focus is on improving systems, processes, policies and procedures to help create
value for Journeys employees, customers, vendor partners and shareholders.
• Drove a partnership with Vans called the “Customer Culture art competition”, in
which high school art students around the country are invited to create the most
artistic designs on a pair of blank Vans shoes. Journeys will provide a $15,000 “Local
Attitude” award to the school that creates the most compelling “local flavor” design.
15. 2015 RETAIL INNOVATOR AWARDS | 15
ABOUT RETAIL TOUCHPOINTS
Retail TouchPoints is an online publishing network for retail
executives, with content focused on optimizing the customer
experience across all channels. The Retail TouchPoints network is
comprised of a weekly newsletter, special reports, web seminars,
exclusive benchmark research, an insightful editorial blog, and a
content-rich web site featuring daily news updates and multi-media
interviews at www.retailtouchpoints.com. The Retail TouchPoints
team also interacts with social media communities via Facebook,
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P: 201.257.8528
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info@retailtouchpoints.com
Retail TouchPoints also honors retail companies during the year,
through other awards programs:
Social Media Maven
Awards
Store Operations
Superstar Awards
Customer Engagement
Awards