Banking transactions have doubled in the last 8 years and are increasingly taking place online and through mobile devices, with online and mobile transactions expected to grow 50 times and social media interactions with banks occurring weekly for 10% of customers. To remain competitive in this changing retail banking world, banks must collaborate across all divisions to deliver a seamless customer experience consistently across all channels like mobile, web and branches, while using customer insights to effectively cross-sell and upsell in a timely manner through agile processes.

1. The Retail Banking World has changed
Banking transactions
have doubled. They’re
mobile, online and social.
1. Capgemini - World Retail Banking Report 2014
2. Boston Consulting Group - Operational Excellence in Retail Banking 2014
3. Capgemini - World Retail Banking Report 2014
Modern CX in Retail Banking
Do you have a strategy
for growing relationships
across channels?
2X
growth in transactions in 8 years1
50X
growth expected from online &
mobile transactions2
10%
of customers use social media at
least once a week to interact with
their bank3
Have will you changed to stay competitive?
Connect Every Interaction
Your Customer Has
With Your Brand
1. Complete: All divisions of Bank
collaborate together to deliver
seamless customer experience
2. Cross Channel: Ensure consistent user
experience across all channels: Mobile,
Web, Branch, Contact Center
3. Insightful & Actionable: Guarantee
effectiveness of cross-sell and upsell by
delivering timely insights leveraging
4. Agile: Industry Best Practice and agile
process orchestration. Deliver products
and services to market faster
Oracle Customer Experience for Retail Banking
Start modernizing today: www.oracle.com/cx