1. tonyconte.usa@gmail.com 408.933.8126423 Clifton Ave. San Carlos, CA
TONY CONTEProduct Document Management
Brief Summary:
 Confident servant leader, self‐starter, and driver of change by continuously innovating process and tool
improvements; is not afraid to challenge the status quo
 Committed to the highest standards of excellence in all things on behalf of the customer, shareholders,
community and company; involved, engaged and leads by example
 Strong technical writing skills and analytical capabilities to make data‐driven decisions, ensuring the
strategic, compliance, and operational business goals are met
 Outgoing, energizer of people, visible and accessible leader who likes to have fun with a keen sense
accountable partnership that strives to get the job done ‐ right the first time
Experience:
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Becton Dickinson and Company San Jose, CA 2001‐ Present
120 year old medical technology company that manufactures and sells medical devices, instrument systems
and reagents.
Director of Product Document Management, Quality
Responsible for the development, implementation, and administration of an effective Document
Management and product‐based information system. Provided strategic direction on business requirements,
including leading BD network and core teams. Directed the PDM function to improve both Document
Management system and the overall effectiveness of collaborative efforts between program teams and cross‐
functional groups in the product development process. Led and acted as a liaison between Quality, R&D,
MFG, and IT to improve company tools and processes. Co‐led two full SAP upgrades and a Documentum
upgrade. Consolidated hundreds of quality system documents to reduce procedures and training
requirements. Greatly improved the service level provided from document control group to the organization.
Led the organization from paper‐based to paper‐less environment. Led multiple key business objectives each
year, including status updates to president, leadership team, and even the corporate executive team.
Adhered to all budget requirements, review and other management responsibilities. Established all metrics
and monitoring processes within department for site, led monitoring metrics for business unit, including
company metrics. Reduced cycle‐times to new lows with a higher volume. Established certification programs,
Center of Excellence teams, Office Hours and provided training and communication to all associates.
Established recognition awards for site and presented across the company. Recognized as Outstanding Leader
in BD for creating an engaging environment for my team with a Gallup benchmark 75th percentile (1 of 5
leaders in business unit). Considered a key leader and individual contributor who understands multiple
business requirements and processes. Participated in FDA and ISO audits, including responding to simple
observations to CAPAs. Administered associate reviews, budgets and goals in a timely and professional
manner. Established and monitored the department culture to ensure we drive for results by working hard
and at the same time have fun doing it.
Key Roles and Other Positions:
EC&DM Network Team Leader (Worldwide Quality and Documentation business leaders), BDB Innovation
Team Leader (facilitated Quality, EHS and ITR team leaders for SAP Processes), BDB ITR Process Owner (DHF,
BoM, CAD, ECO Process, ECoMS, Master Data), ECO Process and Labeling Process Owner, Site Quality Safety
Council Member, SAP 4.7 Implementation Site Leader, PDM Council Member. Also, coordinated annual
basketball, golf, horseshoe, light the night and other fitness center tournament, and fun associate activities.

2. tonyconte.usa@gmail.com 408.933.8126423 Clifton Ave. San Carlos, CA
Heartport, Inc. Redwood City, CA 1996‐2001
A minimally invasive heart surgery company, IPO darling of Wall Street, purchased by J&J in 2001.
Customer Service Manager, Sales and Marketing
Planned, implemented, and directed Customer Service Department to provide worldwide support to
customers and sales staff. Directed and coordinated Order Entry system in conjunction with Sales, Clinical,
Accounting, Inventory Control and Shipping. Interfaced with MFG to coordinate FGI levels and directed
deliveries through appropriate carriers to ensure contractual and cost objectives were met. Always delivered
on my promise for shipping products to hospitals and surgical teams that had patients waiting for medical
attention even on the same day. Maintained the integrity of the company’s website, managed lead
databases, supported public relations and corporate communications team. Created and maintained product
analysis metrics, sales revenue reporting, and customer activity for Sales and Marketing. Communicated sales
information to Senior Staff. Coordinator company trade shows, sales contest, and other projects.
Document Control Manager, Manufacturing
Directed and controlled all aspects of running and maintaining a Documentation System Group in a regulated
industry and assisted in the development of the Quality System. Ensured processes were in place for storing,
retrieving, updating, and reproduction of all Quality System documentation. Implemented and maintained
systems ensuring master files and Quality System history files were available to the organization and external
regulatory agencies. Identified and used established methods, processes, and tools for processing
documentation accurately and efficiently. Acted as a key liaison between Quality and Manufacturing
requirements. Developed and implemented improvements to increase proficiencies within the Quality
System. Monitored and analyzed all phases of the department with metrics to perform as Best in Class.
Maintained business needs with a reduced staff due to three RIFs. Received honors for maintaining
excellence in service. Empowered, developed, and trained staff to exceed expectations. Administered
employee reviews, budgets and goals in a timely and professional manner. Enjoyed relationships with staff
and many others each day.
Active Social Committee member taking a lead for organizing and coordinating all company extracurricular
activities (i.e., rafting trip, movie nights, happy hours, book fairs, golf tournaments, softball leagues, company
picnics).
Experience:
Scitex Digital Video, Inc. (Abekas) Redwood City, CA 1994‐1996
A television broadcasting, communications, and post production video equipment company.
Document Control Supervisor, Engineering Department
Established the processes necessary for organization and guided the company’s future needs for Document
Control. Specific responsibilities included Bill of Material maintenance, ECO Process, Part Number Database,
and several Document Control related projects. Established the control of firmware documentation (i.e.,
PAL/Prom ode, Gerber files, schematics), completed several database conversions from the UK to the US,
created and monitored central location of documents and data sheets, maintained exceptional accuracy, and
selected by CEO and LT for Quality Excellence. Active team leader and high contributor as a member of
various projects and key objectives for the company.
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3. tonyconte.usa@gmail.com 408.933.8126423 Clifton Ave. San Carlos, CA
Experience:
Watkins-Johnson Company Palo Alto, CA 1983‐1994
A designer and manufacturer of electronic devices, electronic warfare subsystems, receiving equipment, and
antennas for space.
Roles and Responsibilities, Manufacturing and Corporate Services
Master Scheduler (1990‐91, 1993‐94) responsible for facilitating all phases of the build and shipping
schedule for the department with an average monthly sales of $2.5 million. Customer Relations contact
person for key accounts.SPC facilitator and assisted with Sales quotes to the customer. Team member with
the purchase and implementation of a new MRP/Accounting system for all divisions throughout the
company. Key decision maker for assembly.
Production Coordinator (1989‐90, 1993) material planner for Logistics on all fabricated parts, forecasting,
scheduling, and problem solving. CQU team leader for department supported all engineering builds, and
became APICS Fundamental Certified.
Stockroom Lead (1992) reorganized and restructured inventory control system to MRP level, achieved
highest audit results in 8 years with over $400k inventory, and trained staff to continue good manufacturing
practices.
Field Return Coordinator (1990‐91) established computerized RGA tracking process, reduced evaluation
process by 83% in first year, supervised and trained staff.
Drafting Lead (1988‐89) coordinated, reviewed, and assisted entire workflow of department. Supervised
four designers and three drafters, assisted training program for Document/Drafting department, engineers,
and other personnel on AutoCAD. Developed color images for highly classified missile systems.
Drafter/Designer (1983‐88) assisted engineering staff in documenting product designs and numerous
equipment fixtures, ECO Coordinator, and processed majority of changes to all types of documents.
Notre Dame de Namur University ‐ Business Administration and Management degree (Dean’s list)
College of San Mateo ‐ Recipient of Drafting Certificate and Rated #1 Student by Program Instructor Panel.
The class had 92 students, highest enrollment into program and top Jr. College Drafting Program in California.
Seminars ‐ Communication and Leadership Skills, Strategic Planning, Business Writing, Time Management,
How to Better Manage Multiple Locations, Project Management, Difficult Conversations, HR Management,
Marketing, Finance, Personal Development and many more.
Certificates and Workshops ‐ Six Sigma Green Belt, Transactional, Lean MFG, Change Management,
Negotiations, Coaching for Performance and Development, Leading Operational Effectiveness, FDA & ISO
Regulations, Leadership Development Program, Cultural Sensitivity, Worldwide Security & Privacy and others.
Misc. – Over a hundred business books read and competed hundreds of hours of company training, including
leading activities as a coach, mentor, facilitator, trainer, champion and other business related sessions.
Education:
Staying active, softball, basketball, golf, coaching youth sports, bike riding, reading, gardening, church
involvement, cooking, BBQ, honey do lists and spending quality time with my wife, family and friends.
Interests:
Reference:
Available upon request and provided during interview.
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