Daniel Taylor is a global quality and process IT leader with over 15 years of experience at IBM leading teams and implementing solutions to improve processes and prevent repeat problems. He has a track record of transforming complex issues into clear action plans and costs into value for customers. Some of his accomplishments include developing a program that reduced customer problem tickets by 7.5% and creating a global standardized process for sharing best practices. He is recognized as a passionate leader with strong communication and problem-solving skills.