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Operations Process Manager – Global
Supplier Services – Operation, Accounts,
Finance & Project Management
1/503, Bhaktidham CHS, Building#1, Shivaji Raje
Sankul,Ekta Nagar, Kandivali (West),
Mumbai- 400067 India
 : 00 91 9819914969
: Sachin.r.gawda@jpmchase.com
Sachin.gawda@yahoo.in
Accomplished Operations Process Manager- Global Supplier Services with 8+ years of experience in
driving operations, accounts, finance and project management opportunities that have led to
significant growth in the organization.
A highlymotivated and ambitiousindividual able to give timelyand accurate advice, guidance, support
and trainingthe team members aswell as individuals, possessingexcellent management skillsand
havingthe abilityto work with the minimum of supervision whilst leadinga team. Havinga proven
abilityto lead byexample, consistentlyhit targets, improves best practices and organizes time
efficiently.
 Monitor the overall functioning of processes, identify improvement areas, implement adequate
measures to maximize customer satisfaction level
 Proficient in all aspects of operations of back end/middle office operational processes with a firm
understanding of risk management and other operational parameters like transition, recruitment,
BCP, Risk management
 Strong organizer, motivator and team player with enhanced customer relationship building skills
and effective management of resources
 Client Communication: Nurture client relationships while uncovering opportunities for additional
clients support; render & achieve quality services; improvise on client feedback
 Resource Management: Capacity Management, Facilities Management, staffing, workflow
allocation
 Training & Development: Improvement of process training and delivery through internal and
external client/ customer surveys
CORE COMPETENCIES
 Sourcing & Procurement  Invoice Processing
 E-billing& Supplier check  Metrics, Logs & Reports
 Workflow and process re-engineering  Invoice Reconciliation
 Businessand product Knowledge  BusinessContinuityPlanning
 Analysisand Problem Solving  Leadership and StrategicPlanning
 Team Work  Performance Orientation
ACCOLADES
Awarded with CAO Ace award in quarter 1 & 4 of 2014 for process improvement ideas
Awarded Invoice Issue Tracker for APAC (IIT) – IIT tool for APAC was designed to bringmore
efficiency in the invoice processing& reduce the number of the issues which were faced by the team
while processing the invoices.
Awarded for Assets disposal project Post migration to VDI, end to end disposal the old assets
involving 33 CPU’s & 4 Laptopsin India Hub and CWP
Nominated for managingthe monthly Accrual Process for real estate, improved and monitored the
GS Hub InvoicingMetrics
Projects worked on: Invoice Issue Tracker (IIT), Assets Disposal Project, Accrual Process, Apac
Enable Vendor Project, Dashboard & GSH Metrics, Cross Training, EMEA Regression UAT Testing
Shared Drive Cleaned Up, BlackberryRecertification & migration of the process to onshore team and
Open PO follow up
EDUCATIONAL CREDENTIALS
Bachelors of Commerce from Mumbai University 2003
Advanced Diploma of Computer Course for 1 year
TECHNICAL SKILLS
Ariba, SAP, Beeline, MS-OFFICE (WORD, EXCEL, AND POWERPOINT), TALLY
CAREER CONTOUR
DESIGNATION ORGANISATION DURATION
Operations ProcessManager –
Global Supplier Services
JP Morgan Chase Aug 2006 – Till Date
Executive- Accounts/Finance &
Operations
Paramount Health Group May 2003 – Aug 2006
Ensuring that staff is motivated, monitored and measured in line with company targets and
performance standards. Responsible for making sure that any gaps in performance or quality are
quickly identified and addressed. Producing accurate reports on team performance for senior
managers
 Preparing daily workloadsfor staff & co-coordinatingthe daily allocationof work
 Motivating the team to achieve high standards and targets
 Handling new client enquiries and acting as the faceof the business
 Dealing withand resolving problems and issues whicharise
 Liaising with different Vendors forquotations of IT/Non-ITgoods, SoftwareLicenses,
Stationery items and analyze & select the best pricing for the Purchase Requests (PR’s)
whichare raised Mentoring and training up junior and new staff
 Monitoring & reporting on standards & performance targets
 Arranging & chairing weekly team meetings, focusing on targets & achievements
 Implementing new initiatives; Involvedin the recruitment of new staff
 Ensuring all administrative and IT records are entered and updated correctly
 Providing prompt and accurate information on individual performance
 Working on Sourcing & Procurement Admin, InvoiceProcessing & InvoiceReconciliation, E-
billing & Supplier check
 Projectsworked on: InvoiceIssue Tracker (IIT),Assets Disposal Project,Accrual Process,
Apac Enable Vendor Project,Dashboard & GSH Metrics, Cross Training, EMEA Regression
UAT Testing and Shared Drive Cleaned Up
KEY ACCOUNTABILITIES AS EXECUTIVE - ACCOUNTS/FINANCE& OPERATIONS
 Settlement of med claims on behalf of insurance company
 Booking of the hospital bill under cashless service provide by Paramount Network
 Scrutinized claims flies & document to confirmactual bill amt
 Prepared claim settlement report showing each claim settlement with all required
information & send it to the insurance company
 Maintained correspondence withinsurance companies for floatamount and forqueries
 Extensive follow-upwithBranches and insurance companies as well as recovery files
 Reconfirmation of aliment category & rejected files with doctor
 Debit Note preparation; Recovery Statement Preparation
 Maintained soft copies of all recovery statements & debit notes
REFERENCE AVAILABLE ON REQUEST

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Sachin R Gawda_CV (3)

  • 1. Operations Process Manager – Global Supplier Services – Operation, Accounts, Finance & Project Management 1/503, Bhaktidham CHS, Building#1, Shivaji Raje Sankul,Ekta Nagar, Kandivali (West), Mumbai- 400067 India  : 00 91 9819914969 : Sachin.r.gawda@jpmchase.com Sachin.gawda@yahoo.in Accomplished Operations Process Manager- Global Supplier Services with 8+ years of experience in driving operations, accounts, finance and project management opportunities that have led to significant growth in the organization. A highlymotivated and ambitiousindividual able to give timelyand accurate advice, guidance, support and trainingthe team members aswell as individuals, possessingexcellent management skillsand havingthe abilityto work with the minimum of supervision whilst leadinga team. Havinga proven abilityto lead byexample, consistentlyhit targets, improves best practices and organizes time efficiently.  Monitor the overall functioning of processes, identify improvement areas, implement adequate measures to maximize customer satisfaction level  Proficient in all aspects of operations of back end/middle office operational processes with a firm understanding of risk management and other operational parameters like transition, recruitment, BCP, Risk management  Strong organizer, motivator and team player with enhanced customer relationship building skills and effective management of resources  Client Communication: Nurture client relationships while uncovering opportunities for additional clients support; render & achieve quality services; improvise on client feedback  Resource Management: Capacity Management, Facilities Management, staffing, workflow allocation  Training & Development: Improvement of process training and delivery through internal and external client/ customer surveys CORE COMPETENCIES  Sourcing & Procurement  Invoice Processing  E-billing& Supplier check  Metrics, Logs & Reports  Workflow and process re-engineering  Invoice Reconciliation  Businessand product Knowledge  BusinessContinuityPlanning  Analysisand Problem Solving  Leadership and StrategicPlanning  Team Work  Performance Orientation ACCOLADES Awarded with CAO Ace award in quarter 1 & 4 of 2014 for process improvement ideas Awarded Invoice Issue Tracker for APAC (IIT) – IIT tool for APAC was designed to bringmore efficiency in the invoice processing& reduce the number of the issues which were faced by the team while processing the invoices. Awarded for Assets disposal project Post migration to VDI, end to end disposal the old assets involving 33 CPU’s & 4 Laptopsin India Hub and CWP Nominated for managingthe monthly Accrual Process for real estate, improved and monitored the GS Hub InvoicingMetrics Projects worked on: Invoice Issue Tracker (IIT), Assets Disposal Project, Accrual Process, Apac Enable Vendor Project, Dashboard & GSH Metrics, Cross Training, EMEA Regression UAT Testing Shared Drive Cleaned Up, BlackberryRecertification & migration of the process to onshore team and Open PO follow up
  • 2. EDUCATIONAL CREDENTIALS Bachelors of Commerce from Mumbai University 2003 Advanced Diploma of Computer Course for 1 year TECHNICAL SKILLS Ariba, SAP, Beeline, MS-OFFICE (WORD, EXCEL, AND POWERPOINT), TALLY CAREER CONTOUR DESIGNATION ORGANISATION DURATION Operations ProcessManager – Global Supplier Services JP Morgan Chase Aug 2006 – Till Date Executive- Accounts/Finance & Operations Paramount Health Group May 2003 – Aug 2006 Ensuring that staff is motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers  Preparing daily workloadsfor staff & co-coordinatingthe daily allocationof work  Motivating the team to achieve high standards and targets  Handling new client enquiries and acting as the faceof the business  Dealing withand resolving problems and issues whicharise  Liaising with different Vendors forquotations of IT/Non-ITgoods, SoftwareLicenses, Stationery items and analyze & select the best pricing for the Purchase Requests (PR’s) whichare raised Mentoring and training up junior and new staff  Monitoring & reporting on standards & performance targets  Arranging & chairing weekly team meetings, focusing on targets & achievements  Implementing new initiatives; Involvedin the recruitment of new staff  Ensuring all administrative and IT records are entered and updated correctly  Providing prompt and accurate information on individual performance  Working on Sourcing & Procurement Admin, InvoiceProcessing & InvoiceReconciliation, E- billing & Supplier check  Projectsworked on: InvoiceIssue Tracker (IIT),Assets Disposal Project,Accrual Process, Apac Enable Vendor Project,Dashboard & GSH Metrics, Cross Training, EMEA Regression UAT Testing and Shared Drive Cleaned Up KEY ACCOUNTABILITIES AS EXECUTIVE - ACCOUNTS/FINANCE& OPERATIONS  Settlement of med claims on behalf of insurance company  Booking of the hospital bill under cashless service provide by Paramount Network  Scrutinized claims flies & document to confirmactual bill amt  Prepared claim settlement report showing each claim settlement with all required information & send it to the insurance company  Maintained correspondence withinsurance companies for floatamount and forqueries  Extensive follow-upwithBranches and insurance companies as well as recovery files  Reconfirmation of aliment category & rejected files with doctor  Debit Note preparation; Recovery Statement Preparation  Maintained soft copies of all recovery statements & debit notes REFERENCE AVAILABLE ON REQUEST