The document provides a summary of Robert Furlong's experience and qualifications. It summarizes that he grew a small family business into a multi-store retail company through developing a business plan, mission statement, and organizational plan. As CEO, he expanded an upscale retail company's product mix and alliances, improving profitability. He also instituted financial planning and negotiated lease terms, expanding sales margins. Previously as General Manager, he transitioned a family-run business to overseeing multiple store operations, improving procedures and tripling revenue.

2. Consulted with vendors on new product development, pricing, packaging and marketing

3. Developed and implemented integrated inventory control system creating consistent purchasing strategy across stores

4. Renegotiated terms of sale with vendors, tripling profit margins

6. Directed upper management finances, operations, systems integration, marketing, lease negotiation, leasehold improvements, product development and merchandising plans

7. Expanded product mix to include high-end merchandise and accessories increasing the average customer transaction by 30%

8. Created alliances with vendors reducing cost of goods by 20%, taking advantage of preferred customer offers and increasing profitability 75%

9. Developed and implemented integrated inventory control system, improving sales, reducing on-hand inventory, and significantly improving sales and profitability

10. Improved, upgraded and expanded brand notoriety through social media, resulting in increased sales due to special offers and customer loyalty programs

11. Instituted financial planning and budget projections, expanding sales margins by taking advantage of time-sensitive discounts increasing profitability by 20%

13. Transitioned from Store Manager to overseeing the operation of the entire company

14. Created company employee handbook standardizing codes of conduct and training, improving development of company employees reducing employee turnover by 40%

15. Recruited professional managers improving store operations and allowing for expansion to multiple store locations tripling company revenue

16. Improved merchandising plan, upgraded store fixtures, merchandise, signage and design to improve customer shopping experience increasing sales volume by 20%

17. Created purchase agreement for family members insuring smooth transition of ownership Education<br />Boston University Bachelors of Arts <br />Affiliations<br />Better Business Bureau National Retail Federation<br />