Olivia Pagalilauan has over 11 years of experience as a Settlement Specialist and Senior Settlement Officer at the Canadian Imperial Bank of Commerce, with responsibilities including reconciling daily trades, testing new systems, and liaising with clients, brokers, and transfer agents to resolve issues. She has a strong track record of managing tight deadlines and resolving problems, as evidenced by her multiple awards and citations for her work. Her resume provides details of her employment history, qualifications including an MBA and Bachelor's degree, and availability of references.