Samantha Clark has over 10 years of experience in administrative support, customer service, and academic advising roles. She currently works as an Associate Enrollment and Completion Advisor at National American University, where her responsibilities include contacting prospective students, assisting with enrollment, and advising continuing students. Previously, she was an Academic Advisor/Success Coach at Everest University Online and a Faculty Assistant/Operations Support Coordinator at DeVry University. Clark holds a Master's degree in Public Administration and a Bachelor's degree in Technical Management.

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Samantha Clark
3352 Astana Drive  Colorado Springs, Colorado  (720)-660-2460  sam.clark13@hotmail.com
Skills Summary
 Report Preparation
 Written
Correspondence
 General Office Skills
 Facilities Management
 Academic support
 MS Office Suite
 Customer
Retention
 Image Now
 Banner Software
 CampusVue
 Interpersonal/human
retention skills
 Multi Line Phones
 Orientation Facilitation
 Project Management
 Front Desk Operations
Relevant Experience
NATIONAL AMERICAN UNIVERSITY-Colorado Springs, CO
Associate Enrollment and Completion Advisor, 2015-Present
 Actively contacting prospective students by telephone, email, and other communication technologies
 Interview prospective students, answering their questions, helping them to identify personal and professional goals, and
assisting them with the enrollment process
 Advise and assist continuing and re-entry students to register for proper courses
 Proactively communicating with students and serving as their first point of contact to answer questions and direct them to
additional NAU resources
 Develop new inquiries (Personally Developed Referrals) by requesting recommendations for other persons who may benefit
from continuing their education
EVEREST UNIVERSITY ONLINE - Colorado Springs, CO
Academic Advisor/Success Coach, 2014 - 2015
 Assist in the implementation, and assessment of department goals, programs, and activities
 Manage student records with attention to confidentiality in accordance with the Family Educational Rights and Privacy Act
(FERPA) and college and department policies
 Reduce attrition and withdrawal rates within the university
 Support and contribute to the goal of achieving greater diversity and work effectively with the many constituencies in a
college environment
DEVRY UNIVERSITY- Colorado Springs, CO
Faculty Assistant/Operations Support Coordinator, 2012 - 2014
 Supported the registrar in the operation of the department/location/metrics
 Coordinated and arranged meetings, prepared agendas, and reserved rooms for outside parties
 Answered incoming calls, provided information to each caller, referred calls to appropriate person, and takes messages
 Supported student central staff with outreach to students regarding registration, appointments, or other requests for information
as needed
UNITED STATES AIR FORCE – Colorado Springs, CO
Administrative Specialist, 2006 - 2009
 Verified inventory management and distribution
 Provided customer support and service to military personnel and civilian visitors
 Trained personnel on property and facilities management
 Facilitated instruction on various leadership development courses
Education
KELLAR GRADUATE SCHOOL – COLORADO SPRINGS, CO
Master of Science Degree in Public Administration - Concentration Nonprofit Management, November 2015
DEVRY UNIVERSITY – COLORADO SPRINGS, CO
Bachelor of Science Degree in Technical Management - Concentration in Health Services Management, 2013