Jennifer Smith has over 5 years of experience in social services and case management. She is skilled in utilizing resources to help clients meet their goals, and maintains client caseloads and time management. Her experience includes providing career guidance, counseling, and case management to help clients prepare for and obtain employment. She is proficient in Microsoft Office programs and seeks to help others through her work.

1. JENNIFER SMITH
P.O. Box 1116 ● Mt. Angel, Oregon 97362 ● 765-409-4927 ● mrsjensmith419@yahoo.com
SOCIAL SERVICES
SUMMARY OF QUALIFICATIONS
• Skilled in maintaining client case load, time management, and implementing changes in a diverse office
environment.
• Proficient in utilizing internal and external resources to assist individuals succeed in meeting goals.
• Professional, hardworking and dedicated individual willing to learn quickly and enjoys helping others.
• Professional experience with Microsoft Excel, Word, Outlook and Access and other relative industry
software programs.
CORE COMPETENCIES
• Monitoring and Technical Writing
• Policy and Procedure
Development/Implementation
• Judgment and Decision Making
• Active Learning
• Management of Financial Resources
• Instructing/Public Speaking
• Social Perceptiveness
• Critical Thinking
• Learning Strategies
• Complex Problem Solving
PROFESSIONAL EXPERIENCE
TALENT DEVELOPMENT SPECIALIST (CASE MANAGER-WORKSOURCE-OREGON) June 2014 - Present
RESCARE WORKFORCE SERVICES INC. Salem, Oregon
• Provide career guidance and counseling after conducting a thorough individual assessment. Also provide
case management with a focus on helping customers to prepare for employment that leads to self-
sufficiency.
• Help customers maintain eligibility for services by way of attendance, job search and workshop
activities.
• Guide job seekers through the career planning with expert advice.
• Interview customers to gather information on training needs, educational background, work experience,
skills, interest and eligibility.
• Identify outside resources, programs and other services for customers if needed.
• Track the length of time the customer has been with ResCare and make appropriate referral to funder
outstation workers when necessary.
• Works in conjunction with Job Recruiters/Business Services Team to assist customers in securing
employment. May provide follow-up after job placement to ensure job retention and the elimination of
barriers that may impede job retention.
• Authorize and coordinate supportive services that may include child care, transportation, school supplies
etc., and track obligations of funds; assist customers in working with other community and social service
organizations by serving as an advocate for the customer; ensures case record documentation is current,
accurate, thorough and compliant with the law, regulations, and established policies and procedures;
prepare reports related to program activities.

2. • Maintain existing linkages to community resources and develop new ones to further the goals of the
program and the success of customers; provide labor market information to all customers as well as
resume, cover letter and interviewing instruction.
SOCIAL SERVICES/VOLUNTEER SERVICES CASE MANAGER (INTERNSHIP) August 2013 - December 2013
INDIANA VETERANS HOME West Lafayette, In
• Provide information and explanations on policies, procedures as well as refer individuals to public or
private agencies or community services for assistance.
• Keep records, case notes and prepare reports for management concerning visits with clients.
• Visit individuals in homes or attend group meetings to provide information on agency services,
requirements, or procedures.
• Interview individuals or family members to compile information on social, educational, criminal,
institutional, or drug history to complete narrative histories and individual service plans.
• Transport and accompany clients to shopping areas or to appointments, using automobile.
SOCIAL SERVICES CASE MANAGER (INTERNSHIP) August 2009 - May 2010
LAFAYETTE URBAN MINISTRY Lafayette, In
• Provide information or refer individuals to public or private agencies or community services for
assistance.
• Keep records and case notes as well as prepare reports for management concerning required
appointments with homeless clients and gathered data on graduated timetables.
• Visit individuals in homes or attend group meetings to provide information on agency services,
requirements, or procedures.
• Attend monthly homeless coalition task force meetings with area agencies.
• Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
• Submit reports and review reports or problems with superior.
• Interview individuals or family members to compile information on social, educational, criminal,
institutional, or drug history.
• Transport and accompany clients to shopping areas or to appointments, using automobile.
• Consult with supervisor concerning programs for individual families.
• Assist in locating housing for displaced individuals.
• Assist clients with preparation of forms, such as tax or rent forms.
• Assist in planning food budgets, using charts or sample budgets.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE - HUMAN SERVICES
ST. MARY'S OF THE WOODS Terre Haute, In
HONORS & AWARDS
• Legacy Ring Award, 2014
• Who's Who Among College Students Award, 2013