Olivia Whitehurst has over 5 years of experience in social services, education, and retail. She has a BA in Psychology from the University of North Florida. Her experience includes working as a Family Services Counselor helping at-risk families and children, an Extended Day Teacher in public schools, and a Community Assistant coordinating housing events. She has demonstrated skills in case management, counseling, public speaking, and handling high-priority workloads.

1. Olivia Whitehurst
713 Savannah Drive Jacksonville, North Carolina, 28546 850-368-4314 oliviatisza@yahoo.com
Work Experience
KIDS FIRST OF FLORIDA , ORANGE PARK, FL
Family Services Counselor Oct 2015 – May 2016
• Identify and assess child and family needs and evaluate, coordinate and ensure
necessary services are provided based on their individual case, abuse allegations,
mental health status, behavior, and history of protecting the child.
• Provide in-home services to clients by making face to face contact once a week in
unannounced home visits.
• Assist and counsel individual parents and families by using such activities as
delineating alternatives, helping to articulate parenting or personal goals and
providing needed information, referrals, strategies, and support in order to help
them reach said goals.
• Build a Case Plan in accordance with child and family needs and continue to
oversee Case Plan implementation over the entire lifetime of the case.
• Oversee and maintain the day-to-day implementation of behavioral and mental
health strategies laid out in Case Plan thorough weekly unannounced home visits
with clients, outgoing referrals to certified community health agencies and
conferring the clients progress with said providers, and through one-on-one
education of parents on their mental and behavioral health in the context of how it
effects their parental caregiver protective capacities.
• Develop parents' awareness of behavior patterns through education on proper
caregiver protective capacities, prevention of regression to safety-threat state
(putting a child in immediate danger), and providing ongoing support of
progressive behavior.
• Design and implement behavioral health plans and strategies for parents with
mental disorders and/or addictions
• Testify in court in regards to child welfare case progress as needed
• Maintain a fast-paced yet flexible schedule in order to complete case load tasks in
a timely and efficient manner.
• Act as the central point of contact for judicial system, the Department of Children
and Families, and the agency (Kids First of Florida) on the management and
progress of the case.
• Revise Case Plan to meet the needs of the family based on their progress (or lack
thereof) in order to ensure the safety of the child.
• Analyze the data provided in each assigned case in order to understand key
interactions and patterns in behavior of offending parents in child abuse cases.

2. • Ensure quality of work, interpersonal relations and report was maintained while
thriving in fast-paced, changing, and unpredictable situations, such as those with
an unstable parent threatening the security of the child.
• Work closely with the United States Department of Veteran Affairs when clients
were also veterans/active duty members of the armed forces to ensure clients were
receiving targeted and effective assistance and treatment for diminished social and
parental behaviors.
• Manage high-volume, high-priority case load while overseeing the progress of all
clients/ families with dexterity and flexibility.
• Highly developed communication skills for discussing a case at all levels, with
the ability to clearly articulate the work, issues and challenges as they arise in a
manner other stakeholders will understand quickly.
• Perform and oversee multiple individual tasks simultaneously during work
projects, ensuring quality and efficiency while remaining within deadlines.
• High levels of confidence when speaking either to groups or individuals that
allows the conveyance of ideas or instructions in a clear, easily understood
manner.
TEAVANA, JACKSONVILLE, FL
Team Member Mar 2015 – Oct
2015
• Recommend, select, and help locate or obtain merchandise based on customer
needs and desires.
• Ticket, arrange and display merchandise to promote sales.
• Assist in merchandise promotional events, such as seasonal campaigns,
community outreach, and branding alongside multiple companies within the Saint
John’s Town Center
• Promote sales of tea through direct outreach by way of sampling, enthusiastic
interaction, and expertly taking customers through the tea journey of Teavana.
• Educate customers in tea history, production, and brewing as to enhance the
Teavana experience.
• Brew and prepare beverages quickly and efficiently.
• Collect and analyze data on sales, store productivity, commissions awarded, and
sales in order to effectively manage and coordinate effective sale strategies and
enhance sale areas that require improvement.
• Manage inventory and stocks of all merchandise on the sales floor and maintain
clean and well-stocked shelves.
• Adjust quickly to fast-paced environment while still maintaining quality customer
service.
• Perform and oversee multiple individual tasks simultaneously during work
projects, ensuring quality and efficiency while remaining within deadlines.
• Participate in team-based sales strategy in order to efficiently and effectively
maintain high-quality customer service

3. DUVAL COUNTY PUBLIC SCHOOLS, JACKSONVILLE, FL
Extended Day Teacher Feb 2014 – Sep 2015
• Prepare objectives, outlines, or other materials for courses of study, following
curriculum guidelines or requirements.
• Establish and communicate clear objectives for all lessons, units, and projects to
students, parents, or guardians.
• Establish and enforce rules for behavior and procedures for maintaining order
among students.
• Organize and supervise games or other recreational activities to promote physical,
mental, or social development.
• Collaborate with other teachers or administrators to develop, evaluate, or revise
preschool programs.
• Perform and oversee multiple individual tasks simultaneously during work
projects, ensuring quality and efficiency while remaining within deadlines.
• High levels of confidence when speaking either to individual or groups of
children that allows the conveyance of ideas or instructions in a clear, easily
understood manner.
ASSET CAMPUS HOUSING, JACKSONVILLE, FL
Community Assistant Aug 2013 – Feb 2014
• Meet with prospective tenants to show properties, explain terms of occupancy,
and provide information about local areas.
• Coordinate events to promote and increase visibility of apartment community
through public relation opportunities as well as foster inner community relations
between current residents including cookouts, haunted houses, dinner events, and
networking weekly on campus.
• Direct collection of monthly assessments, rental fees, and deposits and payment of
insurance premiums, mortgage, taxes, and incurred operating expenses.
• Negotiate the sale, lease, or development of property and complete or review
appropriate documents and forms.
• Determine and certify the eligibility of prospective tenants, following government
regulations.
• Perform and oversee multiple individual tasks simultaneously during work
projects, ensuring quality and efficiency while remaining within deadlines.
• High levels of confidence when speaking either to groups or individuals that
allows the conveyance of ideas or instructions in a clear, easily understood
manner.

4. Education
UNIVERSITY OF NORTH FLORIDA, JACKSONVILLE, FL
BA Psychology July 2015
Volunteer Work
L.I.N.K.S. AT CAMP LEJUNE MARINE CORPS BASE
Volunteer
PREVENT CHILD ABUSE AMERICA
Volunteer
GIRL SCOUTS OF AMERICA
Volunteer
KAPPA DELTA SORORITY
Sister/Lifetime Member
CHILDREN IN CRISIS
Volunteer
OKALOOSA COUNTY BEACH RESTORATION PROJECT
Volunteer