1. Yusef Carrasco
5807 Harland Street (202) 603-7526
New Carrollton, MD 20784 YCarrasco79@hotmail.com
SUMMARY OF TECHNICAL QUALIFICATIONS
Windows Desktop Engineer and Jr. Systems Administrator: Ability to design,install,analyze, implement, administer and maintain
business solutions based on the MicrosoftWindows Family of clientand server products on individual aswell as networked
workstations.ProficientatTCP/IP, troubleshootinghardwareand networks with the ability to identify and resolvehardware,
software and connectivity issues usingthe most advanced Microsoftoperatingsystems .
Technical Knowledge Summary: MicrosoftServer Administration 2000,2003,2008 and 2012:Active Directory, Group Policy, DNS
and DHCP; ProficientWindows XP,7, 8, and 10 engineering and computer hardwaremaintenance; Proficientwith MicrosoftOffice
2003- 2013, Office365,Altiris ITManagement Suite 6.9, Remedy and Altiris ticketingSystems,various Mobil devices and IBM
Mainframeapplications/ emulators.
EDUCATION/CERTIFICATIONS
ComputerTraining.com Annapolis Junction,MD September 2007 to March 2008
Microsoft Certified Systems Engineer Program:
Coursework included: Microsoft Windows XP Professional 70-270, Managing and Maintaining a Microsoft Windows Server 2003
Environment 70-290, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70 -291,
MicrosoftInternet Security and Acceleration Server 2004 70-350,Planningand Maintaininga MicrosoftWindowsServer 2003 Network
Infrastructure70-293,Planning,Implementing, and Maintaininga MicrosoftWindows Server 2003 ActiveDirectory Infrastructure 70-
294, Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure 70-297
 MCP (Microsoft Certified Professional) – December 2007
 HDI Helpdesk Certificate- December 2009
 Security ClearanceHeld for OPM/ FISD Fort Mead: Public Trustand SSBI (2008-2010)
 ICAgileCertified Professional- March 22,2016
Towson University Towson, MD 2004 to 2005
Coursework concentration in Computer Graphics
EMPLOYMENT HISTORY
JRH, Acentia and ACS JRH: Graduate School USA Contract- Desktop Engineer/ Systems Administrator Oct. 2010 to present
Managed tickets and helpdesk technicians as well as developed deployableimages for computers using the Altiris Deployment
Solutions Server Suite, Acronis and CloneZilla (usingwindows sysprep, AIK,answer files and scripting).Managed Lotus Notes with
Domino Admin and proficientOffice365 administration. Managed and maintained MultipleDomains/ Networks for the Graduate
School including Virtual and Physical Domain Controllers and Servers with Active Directory, Group Policy,DNS and DHCP. Builtand
refreshed the classimages and computers on a yearly basis,helped managed WSUS updates and manage computers via group
policy,organizational unites and security groups.Help to developed new XP and Windows 7 image for Virtual Desktop Infrastructure
(VDI) deployment for the Cloud.GraduateSchool.edu project usingVM View, VM Workstation and VM sphere. Developed an IT
Knowledgebase with Word, Excel, Visio and PDF Files for trainingnew IT employees, GS staff,students and instructors. Took on
Team Lead positions to train new System, Network and Databaseadministratorsand worked with all newteams to maintain and
upgrade network and server infrastructure.Projectlead on the Windows 7 role out and PC Refresh for GS staff and student
computers. Developed and tested the Windows 7 images and adapted legacy applications for all GS staff and class rooms on mainly
Dell and HP workstations. Provided Desk sideand remote supportto the Graduate School’s staff,instructors and students for
workstation,server and network issues;troubleshooting multipleWindowDomain Environments (Server 2000,2003, 2008 R2, 2012
with Windows XP, 7,8,10 and Embedded with physical and Virtual VMmachines) with configuringand maintainingapplicationssuch
as Office365, Office2013,Java, IBM Lotus Notes, QucikR, Accent Capture Suite Applications and Oracle(9-11g) clients with various
ODBC databaseconnections.
Acentia: OPM Contract- Tier 1 Helpdesk Analyst Aug 2008 to Oct 2010
Providemainly phone support for The OPM helpdesk call center troubleshootingOPM software and network issues including
Outlook, Outlook Web Mail,Windows 2000 and XP, Active Directory, Internet Explorer 6-8, MS Office(2002-2007),Adobe Acrobat,
Cisco VPN clientsoftware (versions 4.6.01-5.6),Citrix (9.2 and Xenn App), printer/scanner/fax issues using landesk remote control.
TroubleshootingIBM mainframe apps, PIPS,DIEDS and ARPS (OPM proprietary software). Assisted desk sidesupportand
deployment teams with San Diego FISD all hands meeting and FISD laptops upgradeprojects with Credant Encryption systems.
Security ClearanceHeld for OPM/ FISD Fort Mead: Public Trustand Interim SSBI.

2. Ralph Half Technologies/International: Contract with Rothwell, Figg, Ernst, and Manbeck- Temp tech May 2008 to June 2008
Providehelp desk supportin a MicrosoftXP/Server 2003 Windows domain environment for a fast-paced lawfirm.Troubleshoot
various softwareand networking issues related to MicrosoftExcel, Outlook, and Exchange. Tracked all help desk orders usingthe
Spiceworks ticketing system. Physically setup work stations in new offices and installed operatingsystems with R.I.S.