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Wm. Luke Nelson has over 16 years of experience in the insurance industry with American Family Insurance, specializing in business systems analysis, testing, and project management. He has a proven track record of developing strategic plans, managing customer accounts, and leading teams. Nelson's expertise includes testing new programs and systems, developing training curriculum, and identifying process improvements. He has advanced knowledge of Lean methodology and understands the company's product lines, business practices, policies, and resources.
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Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
New Martin Resume
Darhyl E. Martin is a Production Manager and Process Improvement Specialist with over 15 years of experience in operations management, continuous process improvement, staff training and development, and production supervision. He holds an Executive MBA and has extensive experience implementing Lean Six Sigma methodologies to improve productivity, quality, and efficiency. Currently he supervises over 100 production personnel at an international document processing company. Previously he held management roles overseeing training and development programs at several large food service and retail companies.
Resume @ 20150608
- Chris Dyer is seeking a role as a Test Manager or Quality Assurance Manager with skills in IT project implementation.
- He has a Bachelor's degree in Information Systems and an ITIL V3 Foundation Certificate.
- He has over 10 years of experience managing testing for large IT projects, including implementations of Microsoft Dynamics AX, SAP ECC, and tolling systems.
CGibbs Resume 2016
Cynthia Gibbs is a Learning and Development professional with over 20 years of experience in various industries including auto finance, mortgage, mutual funds, telecommunications, and apparel. She has expertise in areas such as training, quality assurance, project management, and regulatory compliance. Gibbs' career history includes positions as a Training Manager, Educator, and AVP of Quality Assurance and Training. She has established training departments, facilitated leadership programs, and led projects supporting business conversions and new product rollouts.
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Risheesh Srivastava is applying for an Assistant Manager position. He has over 6 years of experience in business analysis, credit underwriting, project management, and process operations management in the banking and finance industry. Currently, he is a Business Analyst leading a team of 20 members for a credit underwriting process at Genpact. He possesses skills in process improvement, Lean methodology, and has successfully completed projects that improved efficiency and eliminated waste.
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This document is a resume for Alec Kornacki. It summarizes his experience as a senior business systems analyst, scrum master, product owner, and project manager. He has over 15 years of experience in business analysis, project management, product development, and people management. His background includes roles at Capital One, Dominion Virginia Power, LandAmerica, and other companies where he delivered projects on time and on budget and improved customer satisfaction and business performance.
Vijay Sharma
Vijay Sharma has over 9 years of experience in process management. He is skilled in developing processes to meet quality standards, administering service level agreements, and identifying process improvements. As a Process Champion, he has experience automating testing processes, creating standard operating procedures, and monitoring process performance. Vijay holds a BCA from MCRPV Bhopal and has worked in process roles at Mercer India and Aon Hewitt, developing his skills in US healthcare benefits administration.
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Satheesh V Kumar has over 5 years of experience in human resources with a focus on generalist work, employee relations, and organizational development. He holds an MBA with a dual specialization in human resources and finance from Anna University. Currently he works as a senior executive of human resources at Verizon Data Services, where he is responsible for all aspects of the employee lifecycle for a staff of over 800.
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Ashanti McKinney has over 11 years of experience in business analysis, project management, quality assurance, and customer service roles. She has a proven track record of successfully leading requirements gathering, managing projects, and ensuring quality delivery across various industries including energy, retail, and telecommunications. Some of her accomplishments include leading the launch of a new marketing campaign that increased enrollment and introducing customer incentives through gift cards. She is skilled in requirements documentation, communication, and balancing stakeholder needs with technical limitations and schedules. Currently she works as an Online Marketing Business Analyst at Reliant, an energy company, where she manages requirements gathering and user testing for web and online projects.
How to Implement a Project Management Information System
Do you want to improve the success of your project delivery? Learn how a Project Management Information System gives you the information needed to make informed decisions and deliver successful projects.
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This document discusses ongoing evaluation and reinforcement of training programs. It emphasizes measuring behavior change and business outcomes, not just reaction and learning. Strategies presented include meeting with managers, communicating results to stakeholders, collecting data and testimonials. Tactical activities involve tracking critical behaviors, using checklists and surveys, and providing reminders and recognition. The document stresses preparing for training by defining critical behaviors and business goals upfront.
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This resume belongs to Paul Cyrus S. Adapon IV. It provides confidential contact and professional profile information. It then summarizes his experience in operations and project management, human resources, and organization development. It lists his roles as a senior manager at Prople Inc., learning and development manager at Pointwest Technologies Corporation, and organization development consultant for various clients. It also includes his experience as organization development and training manager at Digitel Mobile Philippines.
Saudamini Srivastav(3) (1)
This resume is for Saudamini Srivastav seeking a challenging career that allows her to demonstrate her skills and improve her knowledge. She has over 10 years of experience in roles such as General Manager, Business Development Manager, and Team Lead for immigration processes. Her experience includes managing branches, developing marketing strategies, auditing applications, and improving organizational processes. She has a B.Tech in Computer Science and qualifications in computer skills such as various programming languages, testing tools, and project management tools.
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Teika Lyons is seeking a customer service role where she can utilize her 15 years of experience in various call center roles including customer service representative, supervisor, trainer, and QA analyst. She has a strong background handling customer issues, training other representatives, and leading teams at companies such as Ryder, Greensky Credit, Great Call, and Sprint. The document outlines her skills, qualifications, work history demonstrating progressive experience in customer service, and education pursuing a BA in Advertising.
Jake Stenner Resume
The document is a resume for Bradley J. Stenner that summarizes his professional experience and qualifications. He has over 15 years of experience in operations, process improvement, logistics, and leadership roles across multiple industries. His background includes expertise in Six Sigma, Lean, Agile methodologies and he has delivered results through process optimization, cost savings, and efficiency gains at companies like Capital One, McKesson, Bausch & Lomb, GE, and the US Marine Corps.
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Enaam Alum is a project manager with experience in recruitment consulting, project management, customer service, and complaint handling. She has a Master's in Project Management and Bachelor's in Business and Management. She is seeking a junior project manager position to further develop her management skills. She has strong communication, problem-solving, and planning abilities along with experience in areas like leadership, quality assurance, and budgeting.
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James Heverin is a highly accomplished operations leader with over 25 years of military service and 10 years of experience as a C-level executive. He has a proven track record of turning around troubled organizations and accelerating adoption of changes. He is seeking a senior level operations role where he can apply his expertise in areas such as leadership, manufacturing, logistics, and process improvement.
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Chanda Monroe-Williams is a senior-level executive with over 15 years of experience in program/project management, process improvement, and strategic initiatives. She has led teams to successfully complete projects in collections, customer service, risk management, and new product development. Her background includes experience developing strategies, managing projects, and improving processes to drive business results for companies like GE Money and GAFRI. She is a certified Project Management Professional and Lean Six Sigma professional.
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Resume NELSONLuke
- 1. Wm. Luke Nelson 204 Whispering Pines Way Cell: (608) 692-5162 Fitchburg, WI 53713 lnelso3@amfam.com INSURANCE SPECIALIST ~ 16 years of dedicated, progressive advancement with American Family Insurance Co. ~ Business-savvy, customer-focused Business & Insurance Systems Specialist/Test Lead with proven track record of achievement and 25+ year of Customer Service experience. Action-driven, innovative Project Manager excelling in consultative-style working relationships and extraordinary trust level with key accounts to achievement department goals. Visionary leader, contributing strategic business insight gained fromdiverse experience and pragmatic ability to execute and deliver. CORE COMPETENCIES Account Management/Retention Business Systems Analysis Customer Service/Satisfaction High Referral Base LEAN Methodology Program/Portfolio Management Presentation & Facilitation skills Proactive Leadership/Teambuilding Program Research & Analysis Staff Training / Curriculum Design Strategic Planning/Analysis System Validation / Testing PROFESSIONAL EXPERIENCE BUSINESS SYSTEMSSPECIALIST (Rules & Verification Unit, Personalized Business Systems) 1999 – PRESENT American Family Insurance, Madison WI Business Home Life Automobile Umbrella Farm Ranch BUSINESS SYSTEMSSPECIALIST 11/12 to Present OPERATIONSSERVICES TECHNICIAN,Support Services Department 06/09 to 11/12 OPERATIONSSERVICES TECHNICIAN,Policy Services Department 11/99 to 06/09 TESTING /STRATEGIC PLANNING: • Responsible for leading, planning and coordinating user acceptance testing for small to medium sized projects, preparation of schedules,cost estimates and securing required resources. Write test scenarios based on review and analysis of business and system requirements. • Test new computer programs and systems, where scenarios are created from the requirements in order to effectively execute final testing. Develop test plans and test cases and execute to validate quality of each system. TRAINING / TEAM DEVELOPMENT: • Successfully generated new business within the Policy Services Department with effective policy changes and employee training on procedures and practices for all available lines in Personal Lines and the Contingent Program. Mentor new employees. • Increase and maintain overall accuracy of the Operations Center by identifying process improvements for user acceptance testing. Additional responsibility for the ongoing review of manuals, policies and procedures in the capacity of ProcessorForum Committee Member. • Team development through mentoring/training and providing ongoing performance feedback. Three (3) years of scheduling & teaching classes in the Support Center. Responded to a variety of calls from both internal and external customers including Insurance Agents. Subject Matter Expert on: Clarity (project time tracking program) Optimizer (Scheduling) Remote Assistance (Support Center) STRATEGIC PLANNING / BUSINESS DEVELOPMENT: • Advanced knowledge of LEAN Methodology within a service organization. Basic understanding of the following corporate product line/systems, concepts and strategies,business practices as well as Company’s policies and resources. Auto Physical Damage Care Center Operations Casualty Catastrophe Claims Physical Damage Property Product
- 2. W. Luke Nelson • (608) 692-5162 • lnelso3@amfam.com • Resume – Page 2 PROFESSIONAL EXPERIENCE (Continued)____________________________________________________________ CUSTOMER & SYSTEM MANAGEMENT: • Increased the overall effectiveness of the Business Resource Group (BRG) by incorporating ield force (staff & agents)into th e BRG. • Corporate Representative at various outside events/seminars. Public Speaker at “Out Professional Executive Network” (OPEN) seminar, teaching class on “How to Create a BRG”. • Manage the outcome and verify that the application operates as designed: -- Attend management meetings to gather project requirements, -- Create and verify scenarios with other partners; upon approval, execute my test scenarios/cases. -- Upon completion of the sign-off process, conduct post-production tests for additional verification of programs/systems. ACHIEVEMENTS ❖ Co-Lead, ONE Family LGBTA- Business Resource Group: Proposal/Presentation approval (01-29-14). ❖ Committee Member: (1) Processor Forum Committee; (2) Madison Diversity & Inclusion Committee; & (3) Communication Committee. ❖ American Family First Responder (12 years) & Life Safety Leader (4 years) ❖ BRG membership increase from 18 to 165. ❖ HRC CEI increase from 55 to 100. ❖ Budget Representative (3 years) PRIOR EMPLOYMENT CUSTOMER SERVICE REP, WPS Madison,WI 05/99 to 11/99 MANAGER, Hotel & Restaurant industry 04/86 to 07/98 ADMINISTRATIVE SPECIALIST (L/Cpl), United State Marine Corps 1980 to 1982 OTHER SPECIALIZED TRAINING: Completed INS 21 & 20 TECHNOLOGY: Advanced proficiency in Microsoft Office Suite, Mainframe & Guidewire entry COMMUNITY SERVICE: ❖ National Umpire (ASA & MSCR) ❖ Board Member, SSBL Softball League (Board of Directors) ❖ Board Member, Mt Vernon Park Association (Board of Directors) *************