1. RESUME
Name: Ms. Swanna Jha
Building No 1/31, Shri Ram Co operative Housing Society,
M.H.B Colony, Kher Nagar, Bandra East,
Mumbai – 400 051
India.
WORK EXPERIENCE:
1. Working as Operations Executive in N Deepsea Shipping and Manning Services Pvt Ltd. since 22nd
October 2011 till date.
Job Responsibilities:
OPERATIONS:
 Assisting in Sourcing of candidates during recruitment needs, contacting crew for the required
vacancy.
 Preparing (Documentation) joining papers for the assigned seagoing personnel.
 Administrating the process of licensing of employed seafarers according to flag state regulations
(Panama, Liberian & Marshall Island)
 Ensuring the necessary arrangements for pre-embarks medical examination and D&A testing of
directly employed seafarers.
 Liaising with agent & vessel for sign on & sign off of all seafarers
 Assisting in arranging accommodation and transportation facilities for Company’s representatives
and visitors.
 Checking documents of seafarers according to national and international requirements, to ensure
that all the seagoing personnel are certified by industry recognized health official as medically fit
to undertake their specific duties on board, and hold valid, relevant qualification certificates
necessary for their position.
 Preparing of sea time/sea service letters for examinations, Issuance/ renewal of documents and
certificates of the seafarers.
 Preparation of Pre- joining checklist for seafarers
 Organizing and maintaining scan copies of seafarers travel documents, courses & certificates as
per checklist.
 Ensuring that assigned vessels are supplied with personnel properly qualified, certified and
medically fit for the performance of their task, in accordance with applicable national and
international requirements.
 Administrating the process of issuance of visa letters and other travel documentation and the
transportation of seafarers to and from assigned vessels.
 Control and approval for payment of crewing related invoices.

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 Ensuring that crew documentation and crew management records are properly kept, controlled
and preserved according to the applicable system requirements.
 Planning and implementation of crew changes.
 Keeping fleet managers posted on intended crew changes, namely in which concerns the
planning of senior officers’ movements.
 Ensuring the receipt, control, recording and distribution of incoming / outgoing documentation
and correspondence.
 Maintaining updated records for all seafarers employed by the company.
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2. Worked as Assistant To Managing Director. In Maple DTI ( 20-June-2009 to 31-October-2011).
Company Profile:
Maple Digital Technologies International Pvt Ltd. (Maple Technologies Pvt. Ltd) is a pioneer in providing
Indian customers a complete experience of the cutting edge technology of Apple. They assist the customers
with everything – starting with buying their first Apple device, to setting up a complete solution tailored to
their needs. Maple represents leadership in the field of digital broadcast and, our additional expertise in WAN and LAN
networks uniquely positions us to offer the best solutions and services to the digital. Broadcast community. For more
details visit our site www.mapledti.com.
Reporting To: Managing Director
Job Responsibilities:
 Managing multiple calendars- schedule appointments, arrange meetings and trainings.
 Co ordination with sales dept for allocation of products and POS.
 Co ordination with logistics dept for dispatch of product.
 Co ordination with external clients for purchase orders.
 Dealing with dealers, distributors and key accounts.
 To maintain records and correspondence of all clients.
 Sales report generation on daily, weekly and monthly basis.
 Dealing with High Profile customers
 Co ordination with various branches all across India
 General Day to day administrative functions at sales dept
 Job Involves co ordinate between branch and head office
 Seating Arrangements, arranging stationery and other articles etc.
 Monitoring data of probationers and accordingly completing the confirmation formalities.
 Maintaining data of Increment/Promotions, circulars etc.
 Working on Payroll (Opening new employee muster, updating & monitoring Payroll database).
 Maintenance of HR department Files & Personal files of Sr. personnel.

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3. Worked as a Customer Care Executive (Voice Process ) in 3 Global Services Pvt Ltd for 2 year.
(January 2008 to November 2008)
Job Responsibilities:
 Attending to outbound and inbound calls.
 Achieving Daily, weekly and monthly targets decided with the Process Head.
 Complete inbound and outbound calls and maintain the AHT.
 Monitoring calls taken by the sales advisors within the team and giving them weekly feedback.
 Setting parameters for particular process as per the client requirements.
 Assisting the Team Leader for making monthly sales target chart.
 Handling team meetings in case of new products launched.
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EDUCATIONAL QUALIFICATION:
School / College Year
SSC Kher Nagar Municipal High School 2002-2003
HSC (Arts) L S Raheja College Of Arts And Commerce 2003-2005
T.Y.B.A Appeared from University of Mumbai (Distance) 2014-2015
PERSONAL DETAILS:
Date of Birth : 28th
MAY ’1987
Marital Status : Single
Languages Known : English, Hindi & Maithili.
Contact No. : +91 9619931858
E-Mail ID : swanna.jha@outlook.com
Passport No : L 4792386 Valid Till 10-10-2023
I hereby declare that the information given above is true to the best of my knowledge and belief that
anything incorrect would lead to the cancellation of my candidature.
Place: ____________
Signature: _____________
Date: _____________ (Swanna Jha)