Here's the resume that I created in Canva, you can watch the live tutorial here: bit.ly/howtomakearesume

1. Maria
Cope
C U S T O M E R S E R V I C E S U P P O R T ,
V I R T U A L A S S I S T A N T &
S O C I A L M E D I A M A N A G E R
About me
I'm confident in my ability to
make anything I put my mind to
success. I work quickly,
positively, and efficiently
because I love what I do.
I'm extremely motivated and a
great manager of time, I learn
swiftly and I have a strong
analytical skills.
(+63)9061351457
mk.cope
mariakorinacope.wixsite.com
/portfolio
mariakorinacope@gmail.com
@hardkoring
@hardkoring
@hardkoring
@hardkoring
@hardkoring
Copywriting and Content Marketing
Design (Graphics and Videos)
Public Speaking (Confidence in front of an audience)
Customer Service/Community Management
Behavioral Psychology
Marketing Analytics
Social Media Budget Management
Project Management and Strategy Planning
Flexible Administrative Skills
Data Entry and Product Listing
Advertising, Sales and Marketing
Internet Research
Article writing and web management
Expertise in Google products, Microsoft offices and
other Virtual Assistant software tools
Clear Phone, Email and Live Chat Communication
Situation Evaluation and Attentiveness
Empathy Ability
Persuation Skills
Time Management and Flexibility
Closing Ability
Social Media Skills
Virtual Assistant Skills
Customer Service Skills
Contact

2. Homebased Experience
EducationInterests
Meridian International School
BS International Marketing, Advertising and
Communication, 2014
Taguig Science High School, 2011
Worked full-time for a client in the UK that owns a
variety online store with multiple Facebook pages and
Instagram accounts that have different niches.
Daily responsibilities include management of all Social
Media platform such as posting and monitoring
content, hiding bad comments, engaging with
followers, composing content for social media
messages and advertising and convert traffic to sales.
Other tasks include research, product listing and
answering chat and email inquiries.
Worked part-time for a client in the US who is a Digital
Marketing Specialist.
Responsible for posting pre-scheduled announcements
in the customer Facebook groups and other Admin
tasks.
Engaging with folks in the groups and making them
feel happy: liking their posts, commenting encouraging
words, replying to those who need help finding a
resource, etc.
Worked part-time for a client in Italy with an Eco-park
project that will be selling apartment and villas.
Focuses on content curation for both FB and IG.
Worked full-time for a tattoo shop in Canada
answering general and booking inquiries using google
inbox, calendar, docs and drive. Admin tasks include
research and posting job hiring in different platforms.
Virtual Assistant/Social Media ManagerMicrosoft and Google
Social Media
Management Tools
E commerce Tools
Canva
Adobe Photoshop &
Primiere
Email and Chat
Software Tools
Business Apps &
Digital Storage
Project Management
(Basecamp)
Communication
(Skype, Slack, etc.)
Virtual Assistant/Client Happiness Manager
Facebook and Instagram Content Moderator
Email Support and Virtual Assistant
INTERNET TRAVEL FISH DIY
Apps & Tools
DISC Personality
Influence
18%
Steadiness
38%
Compliance
7%
Dominance
36%

3. Customer Service and Additional Experience
MANAGER
SUPERVISOR
SME
Denver Cacatian, TaskUs
.09988838152
denver.cacatian@taskus.com
Adrian Jolo
Manila, TaskUs
09771744843
adrian.manila@taskus.com
TaskUs
Ph
Email Support
Phone Support
Service Crew
Technical Support
Tutor & Content Writer
Responsible in assisting Ring.com customers using ZenDesk.
Main duties include; Answering general and billing inquires,
processing replacement and refund, adjusting app and device
settings, purchasing assistance and resetting password.
Provided customer service to Uber riders and Uber drivers
from North America, New Zealand, Australia and Southeast
Asian countries using ZenDesk and Bliss (Internal tool). Main
duties include; Answering general inquiries, reviewing and
adjusting rider’s fare, reversing cancellation fees, uploading
driver’s required documents, etc.
Supported WWE and UFC pay-per-views via phone and
live chat.
Main duties include; Basic troubleshooting of devices,
answering general and billing inquiries, resetting the
password, navigating the app/website and cancelling the
subscription.
Grace Hernandez, TaskUs
09177837342
grace.hernandez@taskus.com
Assisted J.P Morgan Chase Freedom customers with
their general and billing inquiries. Main duties include;
Reviewing credit card transactions, waiving late fees
and editing account information.
Worked as a full-time tutor at home for all levels with
regular reading and writing classes for toddlers and grade
school students.
Responsible in creating blog articles for a website that
sells weightloss product.
Harte hanks
Teleperformance
Freelance
Mcdonalds
2014
2013
2015
2016
2017
Provided excellent customer service skills quickly and
accurately.
Responsible in monetary transactions, order taking, food
preparation and maintaining cleanliness.

4. Appendum
FULL PERSONALITY STYLE REPORT
www.peoplekeys.com

5. Appendum
DISC INDEX
www.tonnyrobins.com

6. Appendum

7. Appendum
INTERNET SPEED TEST RESULT
www.fast.com
LAPTOP SYSTEM REQUIREMENTS
DESKTOP SYSTEM REQUIREMENTS

8. DESKTOP SPECIFICATIONS
LAPTOP SPECIFICATIONS