The document is a resume for Jon-Paul La Vigne summarizing his experience in the telecom industry. He has over 10 years of experience at AT&T providing customer service via social media and technical support. His roles have included social media manager, data support, and advanced technical support. He strives for excellence in customer service.
SalesWorx addresses the needs of your mobile sales and distribution workforce by putting critical customer relationship management (CRM) and enterprise resource planning (ERP) data in the hands of mobile sales representatives and empower them to conduct effective field sales and distribution activity in an efficient and accurate manner
Results-focused marketing specialist with an expertise in Mobile, M2M and IoT technologies. Proven ability to develop effective marketing campaigns using integrated marketing strategies, communications and events.
Awards include:
o 2013 Verizon Wireless South Area Marketing Top Performers Award
Here's my equation for job satisfaction: Reading + Writing + Travel the World= Happiness
< SKILLS >
Social Media | Communications | Project Management | Newsletters | Content Marketing | Case Studies | Articles
In November 2015, 40 leading marketing executives gathered in Sydney to talk about measuring marketing effectiveness in an always on marketing world. The discussion that followed is presented here.
SalesWorx addresses the needs of your mobile sales and distribution workforce by putting critical customer relationship management (CRM) and enterprise resource planning (ERP) data in the hands of mobile sales representatives and empower them to conduct effective field sales and distribution activity in an efficient and accurate manner
Results-focused marketing specialist with an expertise in Mobile, M2M and IoT technologies. Proven ability to develop effective marketing campaigns using integrated marketing strategies, communications and events.
Awards include:
o 2013 Verizon Wireless South Area Marketing Top Performers Award
Here's my equation for job satisfaction: Reading + Writing + Travel the World= Happiness
< SKILLS >
Social Media | Communications | Project Management | Newsletters | Content Marketing | Case Studies | Articles
In November 2015, 40 leading marketing executives gathered in Sydney to talk about measuring marketing effectiveness in an always on marketing world. The discussion that followed is presented here.
2010 National Workforce Development Campaign N A W B ConferenceCelina Shands
There’s no doubt that the economy and ARRA funding have put workforce issues “front and center” with the news media. How do you leverage these trends to capture the support of the news media and build community awareness and interest in your workforce initiatives? Join NAWB’s 2010 National Workforce Development Campaign to tell our powerful story in how our system impacts the lives of so many across the country.
The Untapped Marketing Power of InfographicsDavid Lecours
A/E/C firms are marketing in the era of big data, but small attention spans. It’s challenging to differentiate your firm from the competition when your prospective client doesn’t have time to listen.
This presentation will unleash the untapped power of infographics to help your firm stand out. Sure, writing and speaking are the typical ways to demonstrate thought leadership via content marketing. But who wants to be typical? With data visualization in the form of infographics, you can effectively demonstrate your expertise to win new business.
You’ll learn:
• How infographics are persuasive in differentiating your firm
• Why infographics distill the complexity of your firm into simple, compelling visual story
• Where infographics can be used in proposals
• Inspiring best practices from leading A/E/C firms using data visualization
• How to create infographics
• Where to distribute your infographics
Planet Interactive is a creative global staffing firm with expertise in marketing, digital, creative and communications roles. Our team of technical recruiters connect talent with opportunities and provide experienced consultants across a range of industries.
Comienza aproximadamente en 1750 y termina alrededor de 1820 . surge como el redescubrimiento de y copia de los clásicos del arte greco romano , que era considerado tradicional o ideal. basándose sobretodo en el equilibrio, la sencillez y la belleza (dejando atrás el estilo recargado del Barroco); Pero en la música, no podían copiar los modelos clásicos porque no tenían registros; sin embargo, si compartieron la búsqueda de la belleza y la perfección formal.
2010 National Workforce Development Campaign N A W B ConferenceCelina Shands
There’s no doubt that the economy and ARRA funding have put workforce issues “front and center” with the news media. How do you leverage these trends to capture the support of the news media and build community awareness and interest in your workforce initiatives? Join NAWB’s 2010 National Workforce Development Campaign to tell our powerful story in how our system impacts the lives of so many across the country.
The Untapped Marketing Power of InfographicsDavid Lecours
A/E/C firms are marketing in the era of big data, but small attention spans. It’s challenging to differentiate your firm from the competition when your prospective client doesn’t have time to listen.
This presentation will unleash the untapped power of infographics to help your firm stand out. Sure, writing and speaking are the typical ways to demonstrate thought leadership via content marketing. But who wants to be typical? With data visualization in the form of infographics, you can effectively demonstrate your expertise to win new business.
You’ll learn:
• How infographics are persuasive in differentiating your firm
• Why infographics distill the complexity of your firm into simple, compelling visual story
• Where infographics can be used in proposals
• Inspiring best practices from leading A/E/C firms using data visualization
• How to create infographics
• Where to distribute your infographics
Planet Interactive is a creative global staffing firm with expertise in marketing, digital, creative and communications roles. Our team of technical recruiters connect talent with opportunities and provide experienced consultants across a range of industries.
Comienza aproximadamente en 1750 y termina alrededor de 1820 . surge como el redescubrimiento de y copia de los clásicos del arte greco romano , que era considerado tradicional o ideal. basándose sobretodo en el equilibrio, la sencillez y la belleza (dejando atrás el estilo recargado del Barroco); Pero en la música, no podían copiar los modelos clásicos porque no tenían registros; sin embargo, si compartieron la búsqueda de la belleza y la perfección formal.
La conciencia ambiental puede definirse como el entendimiento que se tiene del impacto de los seres humanos en el entorno. Es entender como influyen las acciones de cada día en el medio ambiente y como esto afecta el futuro de nuestro espacio.
Omni-channel customer service is not an option. More than two-thirds of shoppers are considered omni-channel consumers, according to PwC's holiday shopping forecast. Your customers want to access your brand wherever they are—whether it’s researching products and services on your website, downloading deals via a mobile app, flipping through a catalog, engaging on social media, or visiting your brick-and-mortar store. While it can be challenging to implement omni-channel customer service, the rewards are worth it, such as ROI, consumer insights, and increased sales.
As we head into the holiday season and a new year, join our panel of experts and us to learn how to provide a consistent, complementary journey for consumers. By 2017, 50 percent of all U.S. retail sales will be omni-channel, according to Forrester Research. Are you ready to capture these customers and leave your competitors behind? This live, one-hour webinar will help prepare your brand as we discuss:
· All the benefits of omni-channel customer service
· Obstacles to keeping up with the consumer’s shopping journey
· Technology hurdles that can hinder your omni-channel customer service
· Real-life success stories of brands providing seamless customer service
Accomplished senior executive, experienced in building and scaling early stage businesses and strategic corporate partnerships, while generating large volume revenue streams. Excel in complex, high dollar sponsorship brand partnerships, strategy development, while working closely across department lines internally and with client departments. Dynamic leader and entrepreneur with demonstrated experience as a creative and conceptual thinker that possesses the ability to forge win-win partnerships from pitch to close.
No business can exist in isolation. The need to delve deep into understanding customer behavior and trends has become all the more crucial in this age of Social Media omnipresence. A powerful tool, Social media analytics (SMA) is a veritable boon for
companies to unearth prevalent customer preferences by gathering and analyzing data spread throughout the Web, on diverse online platforms such as social media websites, blogs, photo and video sharing sites. This vast chunk of information enables businesses to gain valuable insights and proficiency; and helps them gauge the pulse of the market, which ultimately aids in converting information into robust actionable strategies.
There’s a reason offices spaces are becoming more "open" these days. Siloed departments are a thing of the past. If your marketing department and sales department aren’t talking to each other and collaborating, you’re doing something wrong. If you don’t have social informing every department, you’re going to be hard-pressed to see significant ROI from social, or improve the customer experience. The very nature of social media requires that it crosses boundaries and informs all campaigns and marketing efforts and customer touchpoints. But it’s difficult to make that happen in your company simply by taking down cubicle walls. You must also set up infrastructure within your organization that allows for convenient communication, and you must invest in the right tools and platforms that are flexible enough to move with your prospect and customer initiatives instead of rigidly defining them.
In this panel, we’ll gather experts to discuss:
-Why integrated social is the only way to go if you’re going to become a social business
-How to measure social ROI when it encompasses many departments and strategies
-Tools and platforms that can help your organization stay socially agile
-How a thorough dedication to social across your organization can help you scale and grow at a manageable rate
-The kind of internal methodology needed to integrate a social-centric approach
Almost all successful businesses have a well-designed marketing strategy, high levels of brand awareness and a loyal customer base. That said, the opportunity often exists to enhance their digital brand presence and drive additional revenue with an integrated, data-driven, measurable approach.
By taking an insights-led, strategic approach to digital/social media marketing, it becomes easier to track -- allowing iteration over time to ensure real business results are met.
Urbanetectonics LLC 2022 Annual Letter to MembershipUrbanetectonics
Urbanetectonics LLC 2022 Annual Letter to Membership
Company Website:
www.urbanetek2.com
Annual Letter - Recap and Quarterly Focus. Our first 100 days and annual outlook will be guided by our 2022 Quarterly Focus. The Quarterly Focus breaks our overall vision into an outline of short-term goals and key performance metrics for each industry- specific division.
Communication is key to our relationship. Stay on top of the latest developments at Urbanetectonics, LLC. How do you connect? Subscribe, Like, Follow, or Join one of our #powerofnext industry-specific social media handles. Get linked in to ask questions and/or to submit inquiries using the Urbanetectonics, LLC Linktree: https://linktr.ee/urbanetectonics You can also follow #powerofnext on any social media platform to connect on your interest in Urbanetectonics, LLC and/or one of its industry-specific divisions.
1. JON-PAUL LA VIGNE
3606 22nd AVE W Seattle, WA 98199 (206) 883-6076 jonpaul.lavigne@gmail.com
SUM M ARY
A trusted and knowledgeable professional with extensive experience in the telecom industry.
Emphasis on customer service via social media platforms like Twitter, Facebook, Community
forums, E-mail, andchat. I hope to bring my unique abilities to add value to your company. I am a
self-motivatedindividual with skills that balance customer service, social media management, and
technical support to deliver productive results.
CORE COMPETENCIES
Utilizes Salesforce to provide hands on customer service andsupport via social media venues while
representing the company brand.
Communicating clearly andeffectively with clients, colleagues, and other professionals within the
organization.
Solves difficult problems and analyzes issues and emerging trends.
Participates in the design ofthe Social Mediaworkflowandexhibits an ability toeasily adjust tonew
or changing assignments.
Strives for excellence in performance by surpassing established metrics.
Achieves stretch-goals consistently, delivering industry-leading performance and results.
PROFESSIONAL EXPERIENCE
AT&T MOBILITY — Bothell, WA
Social Media Manager, April 2014- Present
Assists with product and service inquiries which are initiatedover various social media mediums.
Accountable for maintaining the brandimage andfor performing root cause analysis for high impact
and continuous issues.
Provide business updates and recommendations to senior level management for areas of
improvement and opportunities to better the social media engagement process.
Work with our corporate communications and legal departments on a consistent basis to ensure
appropriate responses and messages are being delivered over social media.
Interact with and drive conversation with the Forums Community by providing solutions to
unanswered topics.
Social Media Champion tier two role- provides support for fellow Social Media Managers by
assisting with challenging interactions. Duties also include queue management, tier one support
feedback, operations manager backup, filing support tickets for problems with the social media
engagement tools and tracking emerging trends.
2. JO N -PA U L L A VI GNE Phone: (206)883-6076 Page 2
National Business Service, December 2012-April 2015
Supported telecom managersfor small tolarge enterprise customers withtheir telecomneeds.Assist
with running andinterpreting bill analysis reports as well as providing Premier website navigational
help.
Identifying andticketing emergingtrends whichadversely affect the customerexperience whenusing
the Premier eBill website
Acted as member of High Level Adjustment Credit Team for Business customers effectively.
Handled billing tickets and case creation for customers, discounting inquiries and research.
Echat Data Support Pilot Team March 2010-December 2012
Part of a pilot team which provides data support to up to two business customers at a time.
Workedto design an effective support model for Small Business Customers whowish touse the chat
medium for assistance.
Providedfeedback to management, and the Methods andProcedures groupwhich helpedto design
the Customer Experience Guidelines.
Advanced Support Tier Two August 2009-March 2010
Providing Tier II support by utilizing AT&T’s knowledgebase and other analytical tools to solve
complex data issues, file network tickets andprovide valuable information to network engineers on
emerging network issues.
Assisted multiple internal representatives concurrently via the Live Person chat program.
Technical Support Desk/Business Data Support, December 2007 – August 2009
Supported high end data devices & their connectivity to the data and voice networks.
Workedhand in handwith Blackberry Enterprise Administrators andResearch in Motion to solve
server issues.
EDUCATION
B.S. IN PSYCHOLOGY
Washington State University- Pullman, WA 1997
CERTIFICATE IN PROJECT MANAGEMENT
University of Washington- Seattle, WA 2012