Jennifer Thomas has over 20 years of experience in healthcare administration and providing services to marginalized populations. She has held several roles coordinating programs that support independent living for seniors and people with disabilities. Her experience includes facilitating training programs, conducting intake and assessments, developing community partnerships, and engaging members to take an active role in managing their healthcare.

1. JENNIFER E. THOMAS
Arlington Heights IL 60004
224-766-1706
djanthomas@gmail.com
www.linkedin.com/in/jenniferethomas1
CAREER SUMMARY
Health Care Administrator with expertise in customer service for marginalized populations.
Experienced providing peer support, consumer advocacy, and technical knowledge regarding health
care policies, programs, rules, and regulations for people with disabilities and seniors. Experience
working in a Medicaid Managed Care environment. Ability to understand and apply medical
terminology. Skills include: designing and conducting adult training programs, program
development and administration, and public speaking. Computer skills include McKesson Clinical
Software, TruCare, and Vidability by Invidasys.
PROFESSIONAL EXPERIENCE
ACCESS LIVING, CHICAGO, IL 2017 − 2018
STEPPING STONES PROGRAM COORDINATOR
• Facilitate a nine-week group training program that instructs reintegration skills at three
community locations concurrently, five training cycles annually with a goal to
deinstitutionalize 100 members.
• Conduct consumer intake and assessment to determine health care needs and eligibility for
the Stepping Stones Program in order to serve the target audience.
• Initiate and develop community partnerships to enroll and engage new participants to the
program.
• Coordinate and prepare monthly and quarterly reports and billing statements to state
agencies.
• Field practicum supervisor for MSW students to teach professional skills for the Member-
focused model of care and health care risk assessments of people with disabilities.
COMMUNITY CARE ALLIANCE OF ILLINOIS (CCAI), CHICAGO, IL 2013 − 2017
MEMBER ENGAGEMENT COORDINATOR
• Serve as a point of contact for long-term care service and supports waiver service
providers for all incoming inquiries regarding waiver authorizations to ensure members
receive in-home supports.
• Perform initial Health Risk Surveys to determine risk score and pro-actively triage
members to match them with care coordination programs within a Medicaid Managed Care
organization.
• Within an interdisciplinary care team, analyze health care needs and engage members to
take an active role in their healthcare plan in order to reduce readmission rates and assist
them to manage chronic health conditions through care coordination programs.
• Engage and empower the member’s abilities to exercise choice and make decisions as it
relates to their chronic health conditions and treatments.
• Represent CCAI at external member engagement programs, committees and stakeholder
meetings to raise awareness of Medicaid Managed Care programs.
• Maintain updated authorizations in CCAI’s case management system for all home- and
community-based waiver programs, service implementation, and transfer of authorizations
to other managed care organizations or state agencies to provide uninterrupted health

2. care services.
• Contact identified members to inform and educate them on health care programs.
• Respond and resolve high volumes of customer service support inquiries via telephone.
• Audit and review care management system documentation for compliance with state
requirements and resolve identified issues.
• Subject matter expert to Care Coordinators and membership regarding transportation
services, in-home care programs, home and community-based waiver services, ADA
regulations, and community and social service resources for seniors and people with
disabilities.
• Develop, maintain relationships, and liaison with community partners and contribute to the
design of community health outreach efforts.
SEIU -- MEMBER EDUCATION TRAINING CENTER, CHICAGO, IL 2012 − Present
ADULT EDUCATION INSTRUCTOR
• Conduct adult education seminars for long-term care service and supports Personal Care
Attendants (PCAs) under the Department of Human Services Home Services Program to
ensure that PCAs are better able to provide safe health care services.
• Facilitate active learning discussions to PCAs to improve the quality of care for people with
disabilities.
ACCESS LIVING, CHICAGO, IL 2001 − 2013
PROGRAM MANAGER & PCA PROGRAM RECRUITER
• Program Manager for long-term care service and supports Personal Care Assistant Referral
Program, providing training to PCAs and assisting clients with placement, selection, and
management of PCAs.
• Empowered people with disabilities to self-assess and manage home health care needs.
• Recruited, trained, and deployed Personal Care Assistants (PCAs) serving over 300 Access
Living clients annually.
• Conducted monthly training seminars for new Personal Care Attendants, training over 150
new PCAs annually.
• Co-developed Emergency On-Call Homecare PCA Program to provide emergency PCA
back-up services to prevent hospitalization.
PROGRESS CENTER FOR INDEPENDENT LIVING, FOREST PARK, IL 1998 − 2001
PROGRAM MANAGER & PCA PROGRAM RECRUITER
• Recruited, trained, and deployed Personal Care Assistants (PCAs) under home and
community-based waiver service programs.
• Prepared and implemented training curricula, guidelines and procedures for group
orientations and community outreach events.
EDUCATION
B.A., Speech Communications, Eastern Illinois University, Charleston, IL 1998