My Resume

1. CIARA HENDERSON
123 White Dr. Apt#U01, Tallahassee FL 32303 | 352-215-6740 | cchenderson17@gmail.com
Profile
Education
Masters in Health Informatics December 2016
Walden University
Bachelors ofScience in Information Technology December 2014
Florida State University, Tallahassee FL
AssociatesofArts in General Education, December 2012
Tallahassee Community College, Tallahassee FL
Experience
February 2015 to Present Florida State University Assessment ofTesting,ODL
Business Office
 Customer Service representative
 Maintaining office operations of supplies and equipment
 Guide and instruct students about test material and test
scores
 Inspecting all computers for quality assurance and ensures
smooth testing process
 Ensuring that all examination room arrangements are in
accordance to the specification provided
 Maintaining security of testers information
 Take disciplinary action in the event of misconduct on the
testers part
 Data collecting and reporting
 Working with secure information
 Intaking of sensitive information for instructors
 Scanning of sensitive information
August 2016 to Present Florida State University Assessment ofTesting, ODL
Distance Learning Assistant
 Preparing examination for students in the distance learning
program
 Preparing examination for offsite proctors
 Answering correspondents for proctors, instructors and
students regarding examinations
 Proctoring distance learning examination
 Preparing onsite distance learning packets for examination
September 2014-November 2014 Florida State University, Human Resources
September 2013-November 2013 Parking Attendant & Garage Greeter
 Explained the program to new participants
 Provided customer service to representatives of the
program
 Answered correspondents from clients
Internship

2. May 2014-August 2014 Tallahassee Memorial Healthcare
 Created Standard Operations Procedures and
Template for Field Technician to record tasks
 Collaborated with colleagues on a detailed
executive summary for knowledge base planning.
 Provided printer maintenance assistance
modifying spreadsheets for monthly maintenance
 Collaborated with field technician to provide
troubleshooting, documenting and resolution
May 2014-August 2014 Lutheran Social Services
 Coordinated with sponsorship for group
projects
 Refurbished computers
 Replaced hard drives, memory and DVD
drives
July 2013 Woodville Library
 Taught participants how to send email
correspondents
 Taught participants how to create a word
document
 Taught participants how to use a search
engine
May 2014-August 2014 iSchool Student Judicial Board
 Listened to student grade appeal
 Listened to professor argument
 Collaborated with colleagues on decisions
to either accept or deny appeal
Skills
 Familiar with HTML, CSS, C++, and JavaScript
 Software Database:MYSQL Platform: Microsoft Windows XP/Windows 7/Windows 7, Mac
OS X
 Microsoft Office 2007 & 2010: Word, PowerPoint and Excel
Organizations
 Sigma Alpha Lambda, National Honor Society
 Science Technology Engineering and Mathematics
 Florida Georgia Louis Stokes Alliance for Minority Participation