G. Sandhya Rani has over 10 years of experience working in operations and customer service roles for Franklin Templeton International Services India Limited. She has received numerous awards for her work in quality, productivity, and customer service. Her skills include strong communication, problem solving, attention to detail, and the ability to work well under pressure and deadlines. She is seeking a new opportunity with an ambitious organization where she can continue growing professionally.

1. CURRICULUM VITAE
G. Sandhya Rani
Hno: 1-3-49/50/4/1,Flat #305
Anand rao nagar colony,
Old Alwal, Secunderabad – 10
Telephone no: 040+9985318047 (R) / 9985359545
Email-ID: srisandi19@gmail.com
Career Objective:
Seeking an ambitious career in a reputed organization, which provides congenial work
atmosphere and growth opportunities as an appendage to high-pressure work environment
and with high responsibility, in a prodigious organization outfitted with state-of-art
infrastructure.
Educational Qualifications:
 Graduation in Science (B.Sc., MPC), from St Francis College for Women,
Begumpet (2003-2006).
 Intermediate (MPC) from Board of Intermediate Education, St Ann's Junior
College, Bolarum (2001-2003).
 S.S.C from Board of Secondary Education, Holy Family High School,
TrimulGherry (2001).
Technical qualification:
 Typing Knowledge (40 words per min.)
Computer Proficiency:
 Operating System : MS-DOS, WIN95, WIN98.
 DBMS : MS-Access.
 Packages : MS-OFFICE.
Experience:
Worked with Franklin Templeton International Services India Limited as
Senior Process Associate in US Transfer Agency from September 2006 to January 2016.

2. Job Responsibilities:
 The unit handles all financial transactions of Franklin Templeton’s domestic fund
operations.
 Process and verification of US Shareholder accounts to ensure accurate coding;
appropriate processing of Payments and Compliance requirements are met.
 Drafts: Reconciliation of checks submitted to the company on daily basis. Ensure
all customer interactions are handled professionally and in line with the service
standards.
 Assisted with escalated issues or inquiries from various departments within the
team.
 Investigate accounts to identify compliance issues and document resolution
Participate in the creation and implementation of process improvements projects
Complete special projects and duties assigned.
 Customer Service skills (Ability to de-escalate call concerns, win customers back,
and offer exceptional customer service by going the extra mile in all interactions for
both internal and external clients through mails)
 Critical thinking and analytical skills (Ability to identify problems, review options,
and take appropriate action without a pre-determined framework)
 Interpersonal skills (Ability to interact positively and work well with other
individuals from all levels across the organization)
 Product knowledge (Ability to answer the customer’s concern accurately through
mails.)
 Computer skills (Ability to use word processing, spreadsheet, call monitoring,
internet browser applications)
 Writing Business correspondence letters to clients with the help of Templates and
SAF.
Rewards & Recognitions:
 Won Spot award for increasing Productivity for the month of April 2007
 Won best quality Award for the month of August 2007
 Won Team Champion Award for the month of September 2008
 Won Spot award for increasing Productivity for the month of February 2009
 Won best quality Award for the month of June 2013
 Won best quality Award for the month of September 2013
 Won Ovation award for quality and production for month of May 2014

3.  Won Take a Bow for achieving quality results for month of September 2014
 Won applause award for quality for the month of October 2015
 Won applause award for quality for the month of December 2015
 Won applause award for quality for the month of January 2016
Projects at work: worked for Cost Basis project and NQR project (currently working).
Major Strengths:
 Good communication skills.
 Ability to work for longer period.
 Built in flexibility.
 Adaptability.
 Continuous learner.
PERSONAL PROFILE:
Husband’s Name : G. Srikanth chary
Date of Birth : 19 March 1985
Marital Status : Married
Gender : Fe-male
Languages Known : English, Hindi, Telugu & Tamil
Strengths : Dedication, Sincerity, adaptability, good communication &
Inter-personal skills.
Hobbies : Surfing Internet, Making friends, Playing Chess
Listening to music.
DECLARATION
I, G. Sandhya Rani hereby declare that above furnished information is correct to my
knowledge.
Date :
Place : Secunderabad (G. SANDHYA RANI)