Cindy Eng has over 20 years of experience as a medical secretary and front desk manager in diagnostic imaging clinics. She is proficient in scheduling appointments, coordinating staff, managing accounts receivable, and typing over 80 words per minute. Her objective is to obtain full-time employment utilizing her qualifications and experience to contribute to a dynamic organization.

1. CINDY ENG
207-437 Jarvis St.
Toronto, Ontario M4Y 2H1
(905) 481-0095
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OBJECTIVE: To obtain full time employment in a dynamic company which will allow
me to contribute my abilities, qualifications and experience for the development of the
organization.
PROFESSIONAL EXPERIENCE:
Dates Employed Job Title Company
2000- Front Desk Manager West End Diagnostic Imaging
present Toronto, Ontario
-Coordinated appointments for patients giving concise instructions for appropriate medical imaging.
-Responsible for staff scheduling of 25 persons with maintaining office efficiency.
-Typing 80 w.p.m.
-Typing confidential medical and legal reports.
-Ensuring all OHIP billing and Third Party billing is reconciled and responsible for retrieving any
outstanding account payments.
-Directing all incoming correspondence to appropriate departments.
-Ordering all office supplies with cost efficiency for all departments.
-Answered telephone and directed calls to appropriate office staff.
-Creating financial forms with depositing cheques and cash coming into the clinic.
-Accurately entering data with patient demographics.
1999 Medical Secretary Dr. A. Bishay
Toronto, Ontario
-Receiving payments from patients for tests and maintaining accurate records and receipts.
-Scheduling patients for medical imaging and surgery at hospitals.
-Answered telephone and booked patients.
-Reorganized office to work in a more efficient and timely manner.

2. 2. Cindy Eng Resume.
-Transcribed patient medical records.
-Performed allergy testing on young children.
-Responsible for opening and closing clinic.
-Able to prioritize urgent cases and liaise effectively with physician to notify of impending patients.
1989- Medical Secretary Dr’s. H & I Rastogi
1994 Hamilton, Ontario
-Communicate clearly and efficiently with physicians and other healthcare providers especially when
obtaining urgent test results.
-Contacting patients for return appointment and follow up testing.
-Arranging physician’s schedule for surgeries at St. Joseph’s Hospital.
-Kept accurate accounting records of outstanding OHIP and Third Party billings.
-Performed urinalysis testing and weighing of patients for physician.
-Operated and maintained office equipment.
-Dealing with difficult patients and able to maintain professionalism throughout encounters.
-Typing of confidential medical records.
EDUCATION:
Medical Office Administration Diploma (Honors) 1989
Toronto School of Business
Hamilton, Ontario