This document provides a summary of Deborah Monico's qualifications and experience. She has over 20 years of experience in rehabilitation counseling, social work, nursing, and various customer service roles. Her education includes a Master's degree in Rehabilitation Counseling, Bachelor's degrees in Social Work and Nursing, and diplomas in Business and Human Resources Management. She believes her diverse background enables her to provide effective rehabilitation case management, vocational counseling, and return to work strategies.

1. 1
Deborah Marie Monico
19 Donnelly Drive
Kallangur
BRISBANE QLD 4503
T: 07 38864574 E: monicod@iinet.net.au
SUMMARY
I am a qualified Rehabilitation Counsellor and Social Worker. I also have an employment
background which includes employment services, nursing (Registered Nurse), youth services,
child care, legal secretary, a cleaner, retail/customer service, and sales background. I have
completed a Double Diploma in Business and Human Resources Management. In addition, I
have a Senior First Aid Certificate. I believe that I have the ability to provide comprehensive
rehabilitation case management, vocational assessments and counseling and provide effective
return to work/vocational strategies. Furthermore, I believe that my background will enable me to
provide effective post placement support services to the benefit of the client and to organizational
objectives.
KEY SKILLS
 Customer service, administration skills, medical terminology, teamwork, excellent
interpersonal and communication skills, intermediate computer skills
 Case Management, application of theoretical frameworks, rehabilitation and injury
management principles, client-centered practice, liaising with stakeholders
 Ability to utilize rehabilitation counselling, human resource initiatives and business model
principles for effective job-matching, job development and job placement
 Ability to utilize rehabilitation counselling assessment tools and identify and develop
solutions to vocational/non-vocational barriers to employment
 Ability to utilize rehabilitation counselling, HR initiatives and therapeutic clinical skillset to
provide effective post placement support and optimize longevity in job placement
 Ability to support co-workers and clients in relation to employment conditions, diversity,
policies and procedures, legislation, workplace issues and change management systems
 Ability to establish, implement and update HR processes, assist with projects and other
HR tasks and services that contribute to strategic and operational business goals
EDUCATION
 Double Diploma of Business and Human Resources Management: Careers
Australia commenced November 2014 – February 2016
 Senior First Aid Certificate: Careers Australia, completed 5 June 2015
 Master of Human Services (Rehabilitation Counselling): Griffith University GPA of
5.86 out of a possible 7, completed July 2014
 Post-Graduate Bachelor of Social Work: University of Western Australia (Perth) and
the Australian Catholic University (Canberra). Completed 1996
 Bachelor of Science (Nursing): Curtin University of Technology (Perth). Completed
1992
 Certificate II in Retail Services: Wide Bay Institute of TAFE, Completed September
2013
PROFESSIONAL ORGANISATIONS
Australian Association of Social Workers (AASW)
Australian Society of Rehabilitation Counselors (ASORC) – eligible for membership

2. 2
Rehabilitation Counselling Association of Australasia (RCAA) – eligible for membership
WORK EXPERIENCE
Christmas Casual
Dusk – North Lakes
September 2015 – January 2016
Key Responsibilities
 Customer service
 Merchandising
 Stock control and handling, displays
 Operating the register (POS)
 Loss prevention and housekeeping
 Sales, marketing and KPI’s
Volunteer
YMCA At-Risk Youth Mentoring Program - North Lakes
February to November 2014
Key Responsibilities
 Application of these frameworks and tools: positive psychology, wellness counselling,
strength based perspectives, the reboot program, and the Developmental Assets Profile
 Assist youth who are at risk of school disengagement through the provision of mentoring
and support
 Provided emotional and social support to young people using basic micro counselling skills
 Assisted staff to design and implement strengths based activities that promote the
emotional and social development of young people to improve their overall wellbeing and
resilience to overcome future adversity
 Participated in group games, activities and occasional whole-day excursions
 Demonstrated advanced interpersonal and communication skills, including empathy,
respect and non-judgemental attitude (Rogerian concepts).
Rehabilitation Counselling Student Placement
Break Thru People Solutions Disability Employment Services - Fortitude Valley
March – July 2014
200 hours
Key Responsibilities
 Application of frameworks: the recovery philosophy, the strength based perspective,
positive psychology, theories of counselling, psychotherapy and career counselling (e.g.
Brief Solution Focused Therapy, Crisis Intervention, Motivational Interviewing and Super’s
Life-Span Life-Space Theory)
 Rehabilitation case management
 Vocational counselling using such tools as the OSI-3 and the Self Directed Search
 Identification of transferable skills, job development and placement
 Job Services Australia DSM and ESS administrative procedures
 Identified and developed solutions to non-vocational and vocational barriers to
employment
 Developing effective employment pathways to achieve long-term sustainable employment
 Referrals to support services and liaising with relevant stakeholders
 Canvassing and networking
 Resume and interview preparation
Customer Service Assistant (casual): ladies-wear, change-rooms, front door, and POS
Target (variety store) - North Lakes
September 2012 – March 2014

3. 3
Key Responsibilities
 Merchandising
 Operating the register (POS)
 Customer service
 Stock control and handling
 Loss prevention and housekeeping
Paid Student Counsellor
Designer Life - Employment Careers Training - Strathpine
12th
and 13th
of February 2014
Key Responsibilities
 Application of these frameworks: family systems theory, career counselling theories,
vocational counselling techniques and the Ecological Model for Vocational Behaviour and
Intervention
 Assessment
 Identification of vocational and non-vocational employment barriers for 15 clients over a 2
day period
 Case management
Student Retail Assistant
Rockman’s (women’s fashion) - Kippa Ring, Peninsula Fair
30 August 2013 – 23 September 2013
80 hour student placement
Key Responsibilities
 Customer service
 Merchandising
 Stock control and handling, displays
 Loss prevention and housekeeping
 Operating and balancing the register
(POS)
Student Retail Assistant
QBD Bookshop - Strathpine
3rd
term of 2012
40 hour student placement
Key Responsibilities
 Operating the register (POS)
 Customer service including orders
 Stock control and handling and
displays
 Loss Prevention and housekeeping
 Merchandising
REFEREES
Angela Edmonds
Trainer
Careers Australia
T: 1300 887 696
M: 0439 896 651 (CA)
M: 0432 066 705
(Personal)
E:
garryandangela@bigpond.
com
Genette Shellshear
Store Manager
Dusk – North Lakes
T: (07) 3491 9699
Ben Simpson
YMCA Mentoring
Program Coordinator
T: (07) 3440 4300
M: 0439 076 895
E:
ben.simpson@ymcabrisba
ne.org
B2.simpson@connect.qut.
edu.au