Naga Kiran C has over 2 years of experience with Salesforce, including more than 1 year and 10 months of experience as a Salesforce administrator. He has worked on projects involving Sales Cloud, Service Cloud, and customizing Salesforce applications. His responsibilities have included managing opportunities, projects and revenue recognition; implementing workflow rules; generating reports and dashboards; and performing testing and bug fixes. He is currently working as a Service Cloud administrator and developer, where he is involved in requirements gathering, enhancements, developing Visualforce pages and triggers, and case assignment configuration.

1. Naga Kiran C
Emailid :Nagakiran62@gmail.com
Contact No. : +91 9884224534
Synopsis: 2.2 years of Force.com experience with in depth understanding of sales
cloud configuration, service cloud configuration and customization of Salesforce
applications.
Experience Summary:
More than 1 year 10mothns of experience in Salesforce administration. 11 months
experience in Visualforce and Apex.
 Possess strong knowledge in Salesforce administration.
 Good knowledge in Service& Sales Cloud implementation and support.
 Worked with Data Loader for data migration activities.
 Experience working with “Workbench” for data analysis.
 Good knowledge of SOQL.
Qualification:
Degree Institute Year
B.Tech Information
Technology
Sriram Engineering College 2010-2014
Working with Hexaware Technologies Ltd. from Nov, 2014 – till date
PROJECT EXPERIENCE
Project Name : IMS PSA(Professional services
automation)
Role : Team Member
Environment : Saleforce.com
Duration : Jan 2015 - Till date.
Tools Used : Salesforce Sales Cloud

2. Description:Working with a leading healthcare company: IMS health as PSA
administrator. Environment with integration with multiple systems. Taking care of day to
day activities related to employee time and revenue management .
Role: Administrator
Responsibilities:
 Working with opportunities, projects and recognition of their revenue.
 Updating and implementing new workflow rules as per the system requirement.
 Generating Reports and dashboards as per the requirements of user.
 Generated Roles in existing system as per new requirements.
 Performed unit testing and bug fixes.
 Actively interacting with end users regarding trainings and changes to the
system.
PROJECT EXPERIENCE
Project Name : SFDC- Service Cloud
Role : Support Administrator
Environment : Saleforce.com
Duration : March 2015 - Till date.
Tools Used : Salesforce Service Cloud
Description:Query Management System (QMS) compliments query solving mechanism
for an organization which persuades in the service industry. A typical use case may be a
Health care company involves in selling product items can adopt this system for handling
queries from its customers.
Making exact functionality of QMS in SFDC Application was a complete management of
project metrics with respect to cost, services, labor utilization and making all type of
work in a single application.
Role:Developer & Administrator
Responsibilities:
 Currently handling the Service Cloud admin& developer responsibility.
 Actively involved in requirement gathering and upcoming enhancement to service
cloud.
 Worked on creation of Workflows, visualforce pages and triggers.
 Created assignment rules for case assignment to proper channels.

3.  Good knowledge in Reports and dashboards.
 Enhanced Reports and dashboard Folder sharing.
 Generated Roles in existing system as per new requirements.
 Performed unit testing and bug fixes.
 Documentation work for Support purpose.
 Actively interacting with end users regarding trainings and changes to the
system.
Achievements
 Received SPOT Award in Hexaware.
 Received appreciations from client and seniors for excellent work.
Personal Profile
 Name : Naga kiran C
 Date of Birth : 08.09.1992
 Gender : male
 Father’s name : Nageshwara Rao C
 Marital status : Single
Address: No16/2,sakthivel nagar,2nd
crossstreet,Chennai-600082