The document is a resume for a candidate seeking a role as a Test Manager. The summary provides: 1) The candidate has over 7 years of experience in test and development and aims to ensure high quality applications by participating from requirements through production launch. 2) The candidate has experience managing functional testing for agile projects with a focus on order management and reporting. They also have basic performance testing skills. 3) The resume lists the candidate's technical skills and work experience managing testing for various clients such as Vodafone, AIG, and Microsoft. They have experience in testing ecommerce, insurance, and business intelligence applications.

1. OBJECTIVE
Aspiring to play a role of Test Manager to ensure the application quality is top notch by actively participating
from Requirements phase till Production go live and ensuring the project success with collective team effort.
SUMMARY
 7.9 yrs of Professional work experience in both Test and Developmentdomains with utmost commitment.
 Worked in Client location for Functional test driven projects which emphasize majorly on OMS flows and
Reporting in Agile scrum based projects. Has basics of Performance testing using J Meter – Apache 2.9.
 Experience in end-to-end development of software products from requirement analysis to system study,
designing, coding, testing, documentation and implementation
 Dynamic professional with honed skills in handling entire gamut of task related to Client Interactions,
Software Development & Testing
 Proven skills of working in sync with the corporate set parameters as well as achieving business and
individual goals. Excellent domain understanding in Retail, Manufacturing and Telecom domains.
 Possess excellentinterpersonal & communication skills with demonstrated abilities in people management
WORK EXPERIENCE
Since Feb'15: Virtusa Consulting Services Ltd., Working as Senior Consultant – QA at Hyderabad.
Jun'08 – Jan’15: Infosys Technologies Ltd., Joined as B.Tech Fresher and last worked as Test
Analyst at Hyderabad.
Key Result Areas:
 Involving in User Stories discussion, Test planning and Test execution phases and ensuring Test
deliverables are well planned as per the Agile based Testing standards maintaining Customer
Satisfaction.
 Mapping requirements and providing customized software solutions that include finalization of product
specifications and selection of appropriate techniques
 Conducting system study and coordinating with team members for system design & implementation,
maintenance etc.
 Implementing projectplans within deadlines and responsible for team mentoring, deployment, monitoring
and QA testing.
TECHNICAL SKILLS
 Functional Testing in Retail, Telecom and ETL Business Intelligence (BI) domains, BI Accessibility
Testing, UI Testing on BI Reports, Basics of Performance testing using Load Runner and J Meter.
 Handful experience on HP Quality centre 10.0, JIRA v6.3.14, Microsoft – VSTF, Microsoft Test Manager
(MTM), SQL Server 2012, Fiddler, Soap UI, Hybris Management Console (HMC), Product cockpits, B2C
Telco, Word Press and Browser stack.
 Mainframe tools as in ISPF/ File Aid/REXX/ Xpeditor/ Endeavor/ VSAM and common Mainframe Utilities.
CERTIFICATIONS
 Infosys RETL Warehouse Management Module
 Infosys RETL CPG 101 - L100 Domain Certification
 Infosys PR101 - Mainframe Foundation Certification
 Infosys Quality Foundation Certification
 Infosys RETL Store Management Module
 Microsoft Volume Licensing L100, L200
EDUCATION
 B.Tech. (Electronics and Communications) in 2008 from Siddharth Institute of Engineering & Technology,
Puttur, JNTU University with 75.2%
 12th in 2004 from Board of Intermediate Education with 89.8%
 10th
in 2002 from Board of Secondary Education with 86.8%
EXTRACURRICULAR ACTIVITIES
 Organized Blood Donation Camps and Spark Events
 Performed as the Party Coordinator, Organiser for the Voice of Youth; also Anchored events at DC level
and executed various Fun and Cultural events at Projectand DC levels to rejuvenate spirits ofteammates.
Been as Core committee member in Food Committee to ensure hygienic food is provided by vendors.
KRISHNA PRABHAKAR PINGALI
Mob # +91-9959795921
Email: prabhakarpingali@gmail.com
Address: H.No: 15-15-202, Road No: 6B, Sudharshan Nagar, Lingampally, Hyderabad - 500019

2. ANNEXURE
Red Sky Portal Implementation for Leading UK Telecom Client – Vodafone
Designation: Senior Consultant - QA
Role: Functional - QA Lead
Team Size: 15
Period: Jul’15 – Till date
Description:
Red sky projectis a brand new telecom portal implementation in the Hungaryfor Vodafone Users. This is a prestigious project
taken up by us in making sure Vodafone grabs the upper place in the league which has T Mobile and Telenor as potential market
players in Hungaryand our target is to ensure the maximum customer base and level up the current position ofVodafone from
Level 3 to Level 2. This has a major aspects like enabling the Hungarian users to order the Devices and Tariffs via online.
Currently, the existing web shop has no ability to drive the order process online as itwill allow the users to know the near by stores
where the selected devices are available based on the geographical locator which takes zip codes as input.We have started
implementing the ecommerce journeyfor the brand new users whereas the existing users are redirected to old web shop based on
their login credentials. This application is mounted on hybris and we are customizing the application based on the client
requirements.All the products and associations are coupled from the backed HMC console and the same is thoroughlyverified i n
the front end. Product configurations and pricing is taken care from the cockpits and the billing is totally taken care by Amdocs
application.We are focussing on Factory testing and System Integration testing where we are testing the Customer segments
which comprises Consumer,SoHo (Small office Home Office) and Fleet for which the promotions and discounts are differentas it
deals with 1 to 20000 customer base across these segments.Majorly, the baskets are dealing with Bundles (Device + SIM) along
with accessories and validating the extras are allowed as per the chosen bundles and the delivery and shipping information is
appropriatelymanaged with the correctness validated in pricing partwhich plays a key role based on the segmentthe user choos es
during his journey.
Skills Used:
Technology: Hybris – B2C Telco
Tools: JIRA, Soap UI, HMC (Hybris Management Console), Product cockpit.
Key Areas managed in Vodafone Redsky project:
 Completely responsible for Test plan preparation, Effort Estimation aspects.
 Owning the Test scenario preparation, Test case design, Work allocation, tracking, Offshore Lead Review and Reporting.
 Understanding different backend data management tools like HMC and Hybris cockpits.
 Understanding the Business Requirements by attending the meetings with Dev team and Business Analyst
 Managing all functions of Software Quality Assurance and Test Management including planning, define/design, review and
execution control
 Actively involved in the Impact Analysis for the future releases
 Attending the Weekly/Daily stand up meets with internal teams and customers
 Played key role in Defect Triaging meeting with Dev team in prioritizing the defects
 Reviewing the Regression pack to validate the test cases coverage on application functionality against different modules
 Generation of Weekly and Monthly Review Status Reports
 Monitoring the testing progress and ensuring all the work packages delivered on time
 Coordinating with Development team and Onsite for Defect Triaging
 Reviewing the Regression pack to validate the test cases coverage on application functionality against different modules
One Claim Integration Application Testing for Leading US Client – AIG
Designation: QA Consultant
Role: Functional - QA Lead
Team Size: 12
Period: Feb’15 – Jun’15
Description:
One Claim Integration is one of the Key projects for AIG clientwhich is one of the biggestInsurance group chains in US whic h has
its presence in more than 20 countries.We majorlyfocused on testing changes on core layer called as Global Frame work.
Changes applied atthis layer will apply all over and each Country modify these changes again wherever required based on the
policies applicable as per the Rules ofLand.Majorly focused on testing Service claims and qualityof claim processes thateases
out claim payments requests which were received from manyparts of globe.Decentralizing the claim payments by ensuring
approval limits are periodicallyrevised based on the range of requests received and speeding up paymentprocess for the best
customer satisfaction with utmostaccuracy. Also, verified multi-level paymentapproval process is working as per the Client
expectation and periodicallyraising the bugs in case ofissues observed and triaged and tracked them towards resolution mode for
a hassle free claim paymentexperience for Customers in case ofany critical situations and in emergency.
Skills Used:
Technology: PEGA
Tools: HP Quality centre.
Key Areas managed in AIG project:
 Understanding the Business Requirements by attending the meetings with Dev team and Business Analyst

3.  Managing all functions of Software Quality Assurance and Test Management including planning, define/design, review and
execution control
 Plan the tests including selecting test approaches, estimating the time, effort and cost of testing, defining test levels, cycles,
and Process improvement
 Involved in review of test documents and ensures the test coverage
 Involving the Impact Analysis for the future releases
 Attending the Weekly/Daily stand up meets with internal teams and customers
 Reviewing the test cases which are written by team members
 Allocating work to the team members
 Monitoring the testing progress and ensuring all the work packages delivered on time
 Coordinating with Development team and Onsite for Defect Triaging
 Reviewing the Regression pack to validate the test cases coverage on application functionality against different modules
 Generation of Weekly and Monthly Review Status Reports
Next Generation Volume Licensing BI Report Testing for Leading US Client – Microsoft
Designation: Test Analyst
Role: Sr. QA Analyst and Module Lead
Team Size: 6
Period: Feb’14 – Jan’15
Description:
Worked as an Analyst and Team Lead in managing the Next Generation Volume Licensing (NGVL) DIT and SIT phase
deliverables besides supporting the application in UAT Phase.
NGVL – Business Intelligence report testing is a critical aspect to Microsoft client in managing the License and Services of their
Business Partners and Customers across globe. Tested all the business critical portals and ensured that the areas like
UI, Accessibility, Browser compatibility and Localization across 31 Local languages were working at its best so as to facilitate
continued business for the client across the continents.
NGVL report testing needs continued and committed testing as it impacts the client and partner connectivity in meeting and
Expanding the licenses and services provided by Microsoft.
Skills Used:
Technology: ATG Commerce (UI)
Tools: Visual Source Safe (VSTF), Microsoft Test Manager (MTM), SQL Server 2012, SQL profiler.
Key Areas managed in Microsoft - NGVL project:
 Worked as Test Analyst and Lead in Agile based test driven project where it mainly focus on robustness of application with
the ability to support periodic addition of products and services based on market demands across the globe.
 Thoroughly tested whether a customer or Partner can able to view their orders placed and the products which will be
in the available in near future so as to plan for the bulk purchases at a cheaper price besides enjoying the best support.
 Also ensured that team aims for a defect free deliverables by involving myself in reviewing the scripts written is meeting
all the business requirements with better quality in the specified timelines considering the customer satisfaction as key aspect.
 Validated the application behaviour for all 31 Locales supported by Microsoft which helps the clients in managing their data
In a readable formatof their local language which also helps them in planning better for future license and service purchases.
 Played a Key role in taking ownership of the deliverables after Unit testing till UAT phase by interacting with various
Stakeholders on a regular basis besides ensuring the need based regression and E2E runs on most effective way.
 Also verified the application effectiveness in meeting the Accessibility requirements like proper tab order, alternate text a nd
Narrator functionality is working at its best for the requirements from differently abled people.
 Taken ownership in ensuring the user friendly behaviour of Operations, Field, Support, Partner and Customer portals of the
Client which individual deals a variety of areas in meeting the requirements and acting as a bridge between Microsoft and
Partners. Also, verifying the partner is allowed to business in the areas where he is granted permission and restricting the
access to them in other parts of world based on the requirements and business growth.
 Taking lead in documenting the complex process involved and periodically sharing the best practices and tips for effective
testing. Suggesting the areas to be automated which helps Client in reducing the costs involved on year on year.
 Preparing the estimates/person hours based on the complexity involved in the test deliverables by closely monitoring the
requirements from the customer.
 Focussed mainly on minimal UAT bugs and vested all efforts to ensure the Defect triage meetings will happen appropriately
besides validating the effectiveness oftestplan coverage to assure thatall the areas modified were touch based and certified.
Order Flow and New Delivery Options Implementation using Sterling OMS application for Leading UK Client - Tesco
Designation: Test Analyst
Role: Mentor and Test Analyst
Team Size: 6
Period: July’12 – Feb’14
Description:

4. Worked as an Analyst and Mentor to the team besides working as a tester to have a hands on experience on Online Order Flow,
Inventory and Postorder Managementand New Delivery options Implementation areas in GMO project which was the most crucial
project for the client.
Sterling DB is majorly used to manage all ecommerce related information and the OMS UI application is predominantly used to
validate the Order flows, verify the payment status and to track the order from Creation to Delivered status.
New Delivery Option is a REST Based API Solution which was used by ATG Commerce and OMS to setup and Return the Delivery
options for Tesco and supplier products sold on Tesco General Merchandising Organization (GMO) platform.
Skills Used:
Technology: ATG Commerce (UI)
Tools: Citrix app, Fiddler (to test Rest API), Microsoft TFS, HP Quality Centre 10.0, CSC
Key Areas managed in Sterling – OMS project:
 Worked as Test Analyst in this Agile Scrum development project at Client location and maintained the direct interaction with
client team on the deliverables by actively participating from the requirements planning phase till UAT phase.
 Responsibility included attending the Story Requirement meeting, Sprint Story Point session and to come up with test
scenarios and test cases.
 Executing the stories and certifying the story in TFS if all the acceptance criteria are met.
 Log the defects found in TFS against each story and retest and close them once they are fixed.
 Have a Demo at the end of the Sprint to the Product Owner and BA and participate in sprintretrospective meeting to share the
lessons learnt and any areas of concerns and improvement for future sprint
 Worked on validating the amending, cancellation and return and refunds requests placed through Customer Service Centre
(CSC) which is otherwise called as OBP – Order By Phone and validating that the status in OMS is in sync with any updates
done on the current order through this channel.
 Ensuring the Knowledge levels of all the teammates is up to the mark by conducting Training sessions and sharing the best
practices to improve the overall team deliverables through which we can try meeting the scheduled timelines as committed.
 Taking lead in documenting the complex process involved and getting them reviewed by BA team to authenticate the design
flow which in turn reduce the time spent on new joiners as the detailed coverage of these artefacts gives them a better idea.
 Focussed mainly on minimal UAT bugs and vested all efforts to ensure the Defect triage meetings will happen appropriately
besides validating the effectiveness of testplan coverage to assure thatall the areas modified were touch based and certified.
Benefits Cluster Support in People System Application for Leading US Retail Client - Wal-Mart
Designation: Senior Systems Engineer
Role: Mentor and Developer
Team Size: 5
Period: Mar’12 – July’12
Description:
Worked as a Developer and Mentor to the team which works for Benefits Cluster related tickets and programming requests besides
critical issues. This is a support and maintenance project which works strictly on SLAs.
Benefits Cluster mainly deals with Wal-Mart Associates Benefits enrolment process and the issues related to the
associates during the course of opting for various Benefits like applying for Discount cards for self and Spouse and taking u p
various Insurance plans for the self and family purposes which are provided by Wal-Mart and the Third party vendors like ALL
STATE, CONEXIS, INFOR etc for the overall benefit of associates.
We also have to interact with Payroll applications, as the deductions for these opted benefits will be reflecting in their
payroll which would be Bi weekly for US associates and Weeklyfor Rhode Island associates. Based on Job levels the applicability
factors differs and waiting period also varies accordingly.Through this projectwe would be discussing with the Store manage rs and
the Project specialists to understand and work closely on the client requirements in fixing an issue as per expectations.
Skills Used:
Operating Systems: Mainframes
Technology : COBOL, JCL and DB2.
Tools : Expeditor, File-Aid, FTP, JCLONE, ICE TOOL, PLATINUM TOOL, INFOPAC, QMF, CA7 Scheduler, TSO,
CICS (Only for enquiry), Remedy 7, Citrix App, etc.
Key Responsibilities:
 Worked as a Key associate in Handling and Responding to PAGER requests which are critical
 Handled the CA7 Scheduling tool usage and Change control request process
 Took timely decisions in case of any job flows need to kept on hold for maintenance activities
 Attended to the Tickets raised and assigning them among our team members to ensure for -quick resolution and earliest
closure of the concerns
 Carried out the tasks related to Data fixes in the applications which are Customer critical
 Interfaced closelywith Wal-Mart client team in getting approvals to run the jobs for the high priority tickets raised and analyzing
the root cause to fix the same
 Coordinated with Onsite and offshore for tracking the tickets so as to ensure tickets will not miss the SLAs and closely
monitoring the frequency of ticket counts
 Documented and reviewed the resolution process followed in fixing a ticket, so that any new comer can get a clear view on the
tasks to be performed for the same

5.  Executed the defect free fix for the issues within the specified timelines to avoid any delays to the normal job schedules which
might impact other applications
Canadian Payroll Project for Leading Retail Home Improvement Client in US – LOWES
Designation: Systems Engineer
Role: Developer
Team Size: 4
Period: Oct’11 – Mar’12
Description:
This was a development oriented Mainframes Project for the Client - Lowes. The client has a Mainframe based system to
implement Canadian Payroll instead of ADP, which involved modules like Core HR, North American Payroll and Benefits.
Worked on Batch Program for both SQR and COBOL, identified customized programs for Canada payroll. Completed payroll
setups like Pay group,Earnings, Deductions, Taxes, Pay run and Pay Calendars creation to execute Canadian payroll. Involved in
identification of Fit-Gap Analysis between ADP – PeopleSoft – Canadian Govt. Interfaced by closely discussing with Functional
Teams.
Skills Used:
Operating Systems: Mainframes
Technology: COBOL, JCL and DB2.
Tools: Expeditor, File-Aid, FTP.
Key Responsibilities:
 Carried out extensive impactand requirementanalysis on various programs to check the levels of impact and proceeding with
the changes to be made in accomplishing the task
 Developed code for the Payroll exclusively for the setup based out in Canada, by considering the current setup available for
US and analysed the process to isolate the Payroll set up for Canada
 Worked out on Field mapping concerns based on the People Soft setup tables’ available and reverting back to Onsite
suggesting the changes to be considered and made for proper mapping
 Prepared Detail design and majorly involved in analysis & enhancement phases for Payroll process
 Performed Peer Reviews on the Development work done at offshore
Achievements:
 Received Outstanding Contribution award for the impact analysis work done in the project
Actuarial Development for Leading Retail Home Improvement Client in US - LOWES
Designation: Systems Engineer
Role: Developer
Team Size: 5
Period: Jul’10 – Sept’11
Description:
The client had a Mainframe based system, in which the lifecycle of an Extra Protection Plan (EPP) was created and its various
operations were handled through interfaces with various third party vendors.Typical activities involved were creation of a protection
plan for the customer,raising a claim,handling/processing itthrough a third part agent, settling the data in the finance system, etc.
This projectinvolved the defining & implementation ofa new extra protection plans along with the maintenance of its operations in
the Actuarial system.
Skills Used
Software: COBOL, DB2 Database, JCL.
Operating Systems: Mainframes
Tools: Expeditor, File-Aid, FTP, JCLONE.
Key Responsibilities
 Prepared Detail design and Unit test plans and majorly involved in development of code
 Performed peer reviews on the development work done at offshore
 Mentored new team members on the project requirements and explaining the processes followed with in the project
Achievements
 Received the customer satisfaction 7/7 ELF in the entire execution phase of the project
 Got client appreciations multiple times for the dedication levels shown towards the timely execution of various tasks during
critical phases
Store Number Expansion for a Leading Pharmaceutical Client in US - CVS Pharmacy
Designation: Systems Engineer Trainee
Role: Developer
Team Size: 10
Period: Sept’09 – Jun’10

6. Description:
The client was a Premier integrated pharmacy service provider in the US. This enhancement project mainly dealt with the
expansion ofstore number field from a length of 4 to 5 across all mainframe subsystems ofthe client, so as to accommodate future
stores data also which were rapidly crossing 10000 which is a five digit number.
This project included the below changes:
 Conversion and recompilation of COBOL, CICS and Easytrieve programs in 106 Applications
 Conversion of all Copybooks in 106 Applications
 Building one shots and bridge programs for all the Application crossover files and FTP files, so as to avoid the abending
situation for the dependent programs across applications
Skills Used
Technology: COBOL, JCL, Easytrieve, VSAM
Tools: Expeditor, File-Aid, FTP, Error Assist
Key Responsibilities:
 Worked as a Mainframe developer for this enhancement based project
 Carried out a thorough analysis for Cobol or Easytrieve to find whether there were any impacted copybooks, files, PROCS,
JCLS, Parm card, etc. using the REXX tools already in place for the project
 Examined the copybook and file cross over is other part of analysis phase
 Tested the Files, Procs, JCLs, Parm card change
Achievements:
 Received the customer satisfaction 5/5 in the entire execution phase of the project
 Accredited with the Best Managed Project Award for project at the Development centre level
 Bagged the prestigious Annual PRIMA Award for excellence
Enhancements to the Point of Sales Application for the Retail Client in US – Food Lion
Designation: Systems Engineer Trainee
Role: Developer
Team Size: 3
Period: May’09 – Aug’09
Description:
The client is one of the top Retail Chain holders in the US. This Enhancement project mainly dealt with the minor enhancements
and maintenance related tasks for the Point of Sales application
This project included the below changes:
 Enhancements were made for supporting applications, as per change requests from the clients
 Continuous monitoring ofthe issues logging by the Customers and extending support in fixing the same based on the priority
queue sent by the Onsite team
Skills Used
Technology: Micro Focus COBOL and B
Responsibilities:
 Worked as a developer for this Maintenance and enhancement based project
 Analysed the impacted code and fixed the issues as per the client requests
 Interacted with Onsite team on a day-to-day basis to understand the priority and approach to be followed in fixing the same
Scan Project Implementation for Leading Coffee Chain client in US – Starbucks.
Designation: Systems Engineer Trainee
Role: Developer
Period: Feb’09 – Apr’09
Skills Used:
Operating Systems: OS400
Technology: AS400
Tools: VSS Implementer
PASSPORT DETAILS
Passport Number: G8327250
Valid Till : 16-04-2018