Natasha Smith has over 15 years of experience in project management, training, and development roles related to health services. Her career includes positions at St Helens Clinical Commissioning Group, Breaking Free Online Ltd, Wirral Drug and Alcohol Action Team, and Cheshire & Wirral Partnership NHS Trust. She has a range of skills in areas such as communication, organization, project management, and stakeholder engagement. Her CV details qualifications and references that demonstrate her suitability for professional roles in health and social services.

1. CURRICULUM VITAE
for
NATASHA ADRIENNE SMITH
FLAT 2, 14 WELLINGTON ROAD, OXTON, WIRRAL, CH43 2JE
TELEPHONE: Mobile: 07912349757
E-MAIL: tash.smith@yahoo.co.uk
PERSONAL PROFILE
I consider myself to be an outward-going person who finds no difficulty in communicating with
people; in fact, I very much enjoy meeting new people and facing the challenge that this can
sometimes bring. The various roles I have undertaken during my working life have brought me into
contact with people at all levels and of varying disciplines.
With a constantly changing role it has given me the opportunity to develop my management skills
in relation to building effective and well motivated teams, initiating and assisting effective and
smooth organisational changes and establishing clear lines of communication between multi-
disciplinary teams.
I am a very responsive learner and adapt easily to new situations and environments. I am a highly
motivated individual who is enthusiastic, thrives on challenge and who feels a sense of
achievement when plans and objectives reach a successful outcome.
KEY SKILLS
• Excellent interpersonal and communication skills, written and oral at all levels.
• Well-developed organisational skills.
• Ability to produce effective and analytical reports for monitoring finance and information.
• Considerable training and development skills in relation to staff induction and organisational
and operational changes.
CAREER SUMMARY
ST HELENS CLINICAL COMMISIONING GROUP (CCG)
Project Support Officer
March 2016 to present
St Helens CCG is the NHS body responsible for planning, buying and delivering healthcare
services for a population of more than 190,000 people in St Helens.
As a project officer within the Integrated Commissioning Team my role is to support the
development of the integrated health and social care services across St Helen's.
Within my role during the eight months I have been with the CCG I have:
• Provided project support for the implementation of the Referral Management System to support
the financial recovery agenda of the CCG. Involving the use of project management methodology,
engaging with internal and external stakeholders, ensuring effective communication between all
stakeholders and working with a flexible approach to meet the needs of the project development.
• Been responsible for the project management of the development of the new Cancer Strategy for
St Helen's. Involving the use of project management methodology, co-ordinating key areas of the
project including development of the strategy support group and patient, public and key
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2. stakeholder engagement and producing the draft version of the strategy in partnership with all
appropriate partners in preparation for submission of the final draft to the CCG Quality Committee
• Assisting with the preparation and delivery of the Macmillan education programme for practice
nurses and non-clinical GP practice staff across St Helen's
• Provided project support for the implementation of 'Map of Medicine' across the GP population of
St Helen's. Involving the co-ordination of the project group, liaising with the primary care team as
appropriate, liaising with key stakeholders from Map of Medicine to ensure smooth implementation
and liaising with IT team to ensure smooth deployment of the programme.
I have also provided additional ad-hoc support within the team including the completion of
Freedom of Information requests, answering queries with regard services commissioned,
preparation for Protected Learning Time events and updates for Quality Committee.
BREAKING FREE ONLINE LTD
National Development Manager/Service Implementation Manager
August 2012 to January 2016
Breaking Free Online is an evidence-based treatment and recovery programme that has been
commissioned by over 60 local Authorities and NHS Trusts across the UK, and adopted by several
leading national substance misuse and treatment providers.
The mission of Breaking Free is to create the widest possible access to evidence-based
psychological interventions. To realise this they provide a powerful and adaptable digital health
programme that targets the underlying psychological and lifestyle factors that drive addictive
behaviour. The programme is helping people achieve measurable and enduring behavioural
change in a diverse range of settings and overcome many of the barriers to treatment and
recovery.
My role with Breaking Free was varied and challenging. As Service implementation/National
Development Manager at Breaking Free I was responsible for:
• Delivering training workshops for practitioners, volunteers, peer mentors, recovery
champions and others within the substance misuse field, in using Breaking Free Online as
computer-assisted therapy.
• Maintaining partnerships with the commissioners, service providers and other clients who
implement our programmes.
• Assisting in the securing of contracts for the implementation of Breaking Free Online
products and services with commissioners, treatment providers and other clients.
• Developing and maintaining sales materials and strong product and sector knowledge.
• Managing accounts through appropriate activities, including follow-up contacts.
• Identifying and resolving client concerns whenever they arise.
• Communicating information or feedback gathered through field activity to appropriate
company staff.
• Supporting company staff and advise them on market developments and new business
opportunities.
• Participating in promotional events such as seminars, trade shows and conferences, as
required.
• Continually expanding knowledge by participating in educational opportunities, reading
relevant publications, maintaining professional networks and participating in events.
Key skills developed:
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3. • Superior management and organization
• Solid problem solving, decision making and analytical capabilities
• Excellent written and verbal communication/presentation skill
• Expert negotiating and influencing skills
• Self-motivated, with the ability to work proactively using own initiative
• Well-developed time management skills
• Experience in delivering computer assisted therapy training and evaluation
WIRRAL DRUG AND ALCOHOL ACTION TEAM
Project Manager – service user and carer involvement
October 2007 to August 2012
Wirral Drug and Alcohol Action Team (DAAT) brings together a wide range of statutory and
voluntary and community organisations concerned with the effects of the misuse of drugs and
alcohol on the peninsula. The DAAT is responsible for ensuring that the targets set by the
Government's National Drug Strategy are achieved by working in partnership with all agencies.
The role of the Project Manager for service user and carer involvement was to lead the active
contribution and inclusion of current, future and ex service users and carers in the improvement of
performance and quality of drug and alcohol services on Wirral. As project manager I undertook a
lead role in the joint development, implementation and delivery, with partners, of new projects and
initiatives that enhance services and offer new opportunities for involvement for service users,
carers and community members
Within the role I led the implementation of the local programme of action to increase the
involvement of service users and carers in the planning and development of services. To inform
this work it was essential that I maintain high levels of contact, establish good professional
relationships and ensure effective communication with a wide range of service users and carers. I
took the lead responsibility for establishing and/or developing new initiatives that were designed to
further the development of service user and carer involvement and contribute to key DAAT targets.
It was key that I provided project management skills and expertise to the development of these
initiatives and deliver against agreed targets and timescales.
My work within this role also involved attending strategic meetings with key partners and on
occasion chairing meetings with service providers, service users and carers and other key
partners. I took lead responsibility for maintaining, facilitating and developing the structured system
and programme for service user and carer consultation and their contribution to relevant research
and development.
A key responsibility within the role was to take the lead in the management of the operational
budget allocated to service user and carer involvement, working closely with the operational
service user and carer groups, ensuring that this was spent in line with policy and with due
governance.
Particular achievements include:
• The development of a recovery community project for service users and carers run by service
users and carers, offering personal experience and expertise to anyone affected by substance
misuse. ‘The Quays’ project enables those service users in recovery to act as role models, to
inspire, to support and to enable people to move through their recovery and on to fulfilling and
purposeful lives as active members of society and more importantly, their community.
• The development and production of DAAT policy for service user and carer involvement,
expenses and payments policy for service user and carer involvement and training and
development policy for service user and carer involvement
• The development, implementation and ongoing facilitation of newly established service user
groups
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4. CHESHIRE & WIRRAL PARTNERSHIP NHS TRUST
Contracts Development Manager
October 2006 to September 2007
Working closely with the Finance and Informatics departments the role of Contracts Development
Manager, using project management methodology, was to lead and direct on the development of
legally binding contracts with commissioning organisations, as part of the Cheshire and Wirral
Partnership Trusts development towards Foundation Trust status. It was essential within the
contracting process to establish a good working relationship with finance leads and commissioning
managers from Primary Care Trusts and Social Services.
Within the role I was also responsible for the management and development of the portfolio of
service level agreements which the Trust had, working closely with senior clinicians and managers
across the Trust. I was responsible for providing advice and guidance to the Foundation Trust
Project Team on contract development. Contributing to the Board and management development
programme was a key task within the role, by providing awareness sessions on contracting as an
NHS Foundation Trust.
CHESHIRE & WIRRAL PARTNERSHIP NHS TRUST
Patient Advice and Liaison Service (PALS) Officer
February 2003 to September 2006
My role within Cheshire and Wirral Partnership NHS Trust was to provide a Patient Advice and
Liaison Service to users, carers and their families who received services provided by the Trust,
those being mental health, learning disability and drug and alcohol services.
In order to deliver this service it was essential to build positive relationships with key partners,
advocacy and user groups and other voluntary sector organisations, Primary Care Trusts, Citizen
Advice Bureau’s, Independent Complaints Advocacy Service, Hospital Trusts, for the continued
establishment and development of PALS. I made contact with many key people and groups and
was invited to present and talk at various training sessions, meetings and informal group sessions.
Those included Mental Health Forums and user and carer groups from around the four main areas
of the Trust. The awareness and understanding of what the PALS was, with Trust staff at all
levels, was critical to the success of PALS. I met with the Modern Matrons regularly and attended
team meetings and ward managers meetings to talk to staff, introduce the service and encourage
effective working relationships for the benefit of the service users and carers.
Particular achievements include:
• The establishment and development of PALS within Cheshire and Wirral Partnership NHS
Trust
• Building working relationships with all departments in all areas within the Trust as well as
external organisations, to raise the profile of PALS.
• The design and implementation of new promotional leaflets and posters.
• The development and introduction of PALS volunteers, including recruitment and training.
• Assisted colleagues with the development of policies for Volunteering within the Trust, the
payment of expenses for service users and carers and the smoke free policy implemented 31
December 2006.
• The development, design and regular production of a PALS ‘Talkback’ newsletter.
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5. EDUCATION AND TRAINING
• Cowplain Comprehensive School 1974-1979
• Southdown College, Havant, Hants. 1979-1982
• Wirral Metropolitan College 1990-1991
• Wirral Hospital Trust, Training & Development 1992-1993
• IBMC Conway Park, Birkenhead 1998-1999
• West Cheshire College 2005
• Wirral Metropolitan College 2012
QUALIFICATIONS
• GCE ‘O’Levels – Mathematics, English Language, English Literature, Statistics, Accounting,
Commerce, Geography, French, Spanish.
• BEC General Diploma.
• BEC National Certificate
• City & Guilds 924 Youth Trainers Award
• ISM Certificate (Management foundation programme).
• NEBS Management Certificate
• Introduction to Counselling Certificate
• NCFE Level 2 Certificate in Drug Awareness
REFERENCES
Mr Jonathan Ward
Managing Director
Breaking Free Group Ltd
274 Deansgate
Manchester
M3 4JB
Mr Gary Rickwood
Public Health Commissioned Services Lead
Wirral Metropolitan Borough Council
Old Market House
Hamilton Street
Birkenhead
CH41 5FL
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6. EDUCATION AND TRAINING
• Cowplain Comprehensive School 1974-1979
• Southdown College, Havant, Hants. 1979-1982
• Wirral Metropolitan College 1990-1991
• Wirral Hospital Trust, Training & Development 1992-1993
• IBMC Conway Park, Birkenhead 1998-1999
• West Cheshire College 2005
• Wirral Metropolitan College 2012
QUALIFICATIONS
• GCE ‘O’Levels – Mathematics, English Language, English Literature, Statistics, Accounting,
Commerce, Geography, French, Spanish.
• BEC General Diploma.
• BEC National Certificate
• City & Guilds 924 Youth Trainers Award
• ISM Certificate (Management foundation programme).
• NEBS Management Certificate
• Introduction to Counselling Certificate
• NCFE Level 2 Certificate in Drug Awareness
REFERENCES
Mr Jonathan Ward
Managing Director
Breaking Free Group Ltd
274 Deansgate
Manchester
M3 4JB
Mr Gary Rickwood
Public Health Commissioned Services Lead
Wirral Metropolitan Borough Council
Old Market House
Hamilton Street
Birkenhead
CH41 5FL
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