Dougnyl Akeang is seeking a position that utilizes his customer service and problem solving skills. He has a variety of experience in roles such as ramp agent, sales associate, and accounting clerk. Akeang has strong communication abilities and can lift up to 70 pounds continuously. He has an associate's degree in business administration and computer science.

1. Dougnyl Akeang
600 ELLINGSON RD APT K1, PACIFIC, WA 98047
253.653.9208 ladougie82@gmail.com
OBJECTIVE
To obtain a position as
SPECIAL SKILLS
 Resolve customer's complaints
 Verbal communication
 Quality customer service
 Strong observation skills
 Good management skills
 Able to lift up to 70lb continuously
 Courteous, caring and respectful
 Excellent typing ability
 Collect, compile and prepare data reports
 Detect problems and report information
to appropriate personnel
 Maintain and follow safety procedures
WORK HISTORY
Ramp Agent 08/2013 to 10/2013
Delta Global Staffing SeaTac, WA
 Moved freight and other materials to and from storage and production areas, loading docks, and
delivery vehicles, by hand and using trucks, tractors, and other equipment
 Sorted cargo before loading and unloading
 Attached identifying tags to containers and mark them with identifying information
 Received oral instructions to determine work assignments, material and equipment needs
Ramp Service Agent/Xfer Runner 07/2012 to 08/2013
Menzies Aviation SeaTac, WA
 Stacked cargo in locations such as transit sheds as directed, using pallets and cargo boards
 Recorded numbers of units handled and moved, using daily production sheets and work tickets
 Installed protective devices, such as bracing, padding, and strapping, to prevent shifting and
damage to items being transported
Sales Associate 11/2011 to 12/2011
Bensons Plaza Fred Meyer Renton, WA
 Greeted customers and ascertain what each customer wants or needs.
 Described merchandise and explain use, operation, and care of merchandise to customers
 Recommended, selected, and helped locate and obtain merchandise based on customer needs and
desires
 Computed sales prices, total purchases and receive and process cash and credit payment
 Answered questions regarding the store and its merchandise
 Prepared sales slips
 Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices
 Maintained records related to sales
 Placed special orders or called other stores to find desired items
Home Department Reset Clerk 06/2011 to 11/2011
Auburn Fred Meyer Auburn, WA
 Assisted in the renovation of the complex/store

2. Electronic Department Clerk 05/2009 to 11/2009
Deseret Industries Federal Way, WA
 Determined price for electronics donated
 Repaired electronic items that needed maintenance
 Stocked items for resale
Customer Care Representative 6/2008 to 12/2008
ACS, Inc. Auburn WA
 Conferred with customers by telephone to provide information about products and services, take
and enter orders, cancel accounts, and obtain details of complaints
 Checked to ensure that appropriate changes were made to resolve customers' problems
 Kept records of customer interactions and transactions, recording details of inquiries, complaints,
and comments, as well as actions taken
 Resolved customers' service and billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills
 Completed contract forms, prepare change of address records, and issued service discontinuance
orders, using computers
 Referred unresolved customer grievances to designated departments for further investigation
 Determined charges for services requested, collect deposits and payments, and arranged for billing
 Contacted customers to respond to inquiries and to notify them of claim investigation results and
any planned adjustments
Accounting Clerk 12/2005 to 11/2007
College of the Marshall Islands Majuro, MH
 Operated computers programmed with accounting software to record, store, and analyze
information
 Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper
codes
 Classified, recorded, and summarized numerical and financial data to compile and keep financial
records, using journals and ledgers and computers
 Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized
accounting software
 Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce
documents
 Received and recorded cash, checks, and vouchers
 Complied with federal, state, and company policies, procedures, and regulations
 Compiled statistical, financial, accounting and auditing reports and tables pertaining to such
matters as cash receipts, expenditures, accounts payable and receivable
 Coded documents according to company procedures
 Reconciled, noted and report discrepancies found in records
Military
United States Army Honorable Discharge
EDUCATION
AS Degree in Business Admin/Computer Science College of the Marshall Islands Majuro, MH
PC Repair Technician Certificate Green River Community College Auburn, WA