Isabella Meltzer has over 30 years of experience as a teller and teller supervisor at various banks in New Jersey. She has a proven track record of providing excellent customer service and cash handling skills. Her background includes supervising, training, and mentoring tellers. She is fluent in both English and Russian and proficient in several banking software programs. Meltzer holds a Bachelor's Degree in Civil and Industrial Engineering from Bobruisk Agricultural College in Belarus.

1. 9 L I T T L E S T R E E T , H A W T H O R N E , N E W J E R S E Y 0 7 5 0 6
P H O N E 9 7 3 - 9 4 9 - 3 9 1 1 • E - M A I L I S A B E L L A . M E L T Z E R @ G M A I L . C O M
I S A B E L L A M E L T Z E R
EXPERIENCE
PNC Bank; Tenafly, NJ 2012- August 2016
Teller
§ Consistent customer satisfaction in day-to-day transactions at teller window and drive through;
including deposits, withdrawals and money orders
§ Back up for Teller Supervisor
§ Thrived in a fast paced, high pressure environment to high customer and manager satisfaction
§ Maintained vigilance in security measures at all times
§ Daily and Weekly Custodian of ATM
PNC Bank; Ridgewood, NJ; Emerson, NJ; Foster Village Branch--Bergenfield, NJ 1996 - 2012
Midlantic Bank (sold to PNC in 1996); River Edge, NJ 1993 - 1996
Head Teller/Teller Supervisor
Midlantic Bank; River Edge, NJ 1986 - 1993
Teller
§ Supervised, Trained and Mentored all existing and new tellers at the branch in their daily
interactions with customers and their sales goals
§ Created a friendly, professional and courteous environment for all customers
§ Supervised ordering cash and outgoing shipments currency and coin shipments
§ Collaborated with Branch Manager on all teller performance appraisal reviews, teller counseling,
notices and corrective action
§ Promoted and cross sold bank services to prospective and current customers
§ Maintained Control of Vault
§ Controlled the cash and operational needs of all ATMs and TAUs when applicable
§ Entrusted to Open and Close daily
Fortunoff; Wayne, NJ 1985 - 1986
Sales/Cashier
§ Interacted with customers daily, in a courteous, professional and friendly manner, aiding them in
their purchase choices and needs.
§ Sold fine home products, furniture, decorative items, and gifts
§ Completed purchases for customers at the register
§ Consistent positive feedback from customers
SKILLS/PERSONAL
§ Fluent in Russian and English
§ Proficient in the Genesis Teller System, X-Nett System, People Soft, Report Library, Microsoft Word and
PowerPoint
§ 98% accuracy rating from BAT auditor; 5 Star CIQ customer service rating
EDUCATION
Bobruisk Agricultural College; Bobruisk, Belarus, USSR 1976
§ Bachelor’s Degree in Civil and Industrial Engineering
Central New England College; Worcester, MA 1982
§ English as a Second Language and Drafting