This document provides a summary of Melissa Monson's work experience and qualifications. She has over 10 years of experience in project coordination, customer service, and administrative roles across various industries. Melissa is skilled in Microsoft Office, project management, communication, and developing relationships with both internal and external stakeholders. She has a track record of efficiently managing heavy workloads, schedules, and documentation for multiple projects simultaneously.

1. Summary
Organizedandcollaborative ProjectCoordinatorandCustomerService professional withexperience workingatseveral
large corporationsinvariousindustries.Open-mindedandlogical problem-solver,able toanticipate potential issuesand
create solutions thatstreamlineoperations,addressesconcerns,andimprovesefficiency.Knownfordevelopingstrong
workingrelationshipswithinternal andexternalstakeholdersbyusingfrequentcommunication,listening,andrelating
well toother’sviewpoints.Comfortable withworkinginfast-pacedenvironmentsandmanagingheavyworkloads.
Reputation forlearningnewprogramsandprocesses quickly.
Key Skills and Competencies
Relator Time Management MicrosoftOffice
Desire toLearn ProjectManagement SharePoint
Organization CustomerService NetSuite
Collaboration AccountManagement Service Now (ITSM)
Detail-orientated Communication
Work Experience
BusinessImplementationConsultant –WELLS FARGO HOME MORTGAGE: Contract: 9/2016 – 2/2017
 Managed 350+ procedural documentsandidentifiedactionitemsbycreatingtrackingmethodsand
collaboratingwithmultiple departmentstoachievemutuallyagreeable results.
 Actedas a keyprojectstakeholderandtrained10+ employeeson specificprocessesandprocedures.
 Identifiedpotentialroadblocksandformedpractical,time-effective strategiesforresolution.
Onsite Risk AssessmentCoordinator – OPTUM: Contract: 5/2016 – 9/2016
 ScheduledOnsiteRiskAssessments(ORAs) for 75+ vendorswithaccesstohealthrecordsand identifiable
information.
 Conductedconference callswithkeyaccountholderstodiscussthe ORA programand potential security
vulnerabilities.
 Utilizedspreadsheetstomanage andtrack metricson 100+ vendorsand the statusof eachone.
 Strategizedanddeterminedbestmethodstomaximize myorganizationwithschedulingvendors.
I.T. Project Coordinator/ProgramManagementAnalyst –AMERIPRISE FINANCIAL(FORCOMPUCOM):Contract:
6/2015 – 3/2016, Employee:3/2016-5/2016
 Actedas onsite clientliaison onbehalf of CompuComforAmeriprise FinancialVoice Operations.
 Gatheredandorganized bi-weeklyinfo tocreate incidentreview spreadsheet formassdistribution list.
 Assessed monitoringcriteriatocreate weeklyandmonthly statusreportsforVoice Operations.
 Actedas an escalationpointforMexicanregionhelpdeskanddelegatedcomplex tickets.
 Learnedthe CiscoCall Manager and CiscoUnityprograms to assistvoice engineerswith customerrequests.
MELISSA MONSON
melissa.a.monson@gmail.com|www.linkedin.com/in/melissamonson|651-235-2418

2. Project Assistant– BRAUNINTERTEC CORPORATION: Contract: 10/2014 – 6/2015
 Managed equipmentandemployeedocumentation intoGage database.
 Researchedclientsandprojects withMicrosoftDynamicsAX projectmanagementsoftware.
 Input,tracked, andrevised100+ inspectionreportsasmain contactfor large customeraccount.
 Generated monthlyspreadsheetof 100+ billingtransactionsfor $100,000+ client.
International DocumentSpecialist – THE SCOULARCOMPANY:Short-term Contract: 8/2014 – 9/2014
 Proofreadandcorrected shippingdocumentsforcommodities (soybeans,corn,andwheat) senttoAsianmarkets.
 Createdandrevisedshipmentinformationusingfederal exportwebsitesAESDirectandPCIT.
 Assistedwithgeneral administrativedutiesandotherstasksas assigned.
Project Coordinator- TAILWIND VOICE AND DATA: Employee:1/2013 – 4/2014
 Managed a 49 site roll-outacrossfourstatesandthree time zones.
 Invoiced 100+ workorderspermonth usingcustomerbillingrequirements.
 Createdworkordersand purchase ordersinNetSuite CRMdatabase.
 Orderedandtrackedtelecom equipmentandliftrentalsforlocal andnational customers.
Salesand Service Consultant – COMCAST: Employee:5/2011 – 1/2013
 Managed 20+ customerinteractionsperdayincludingprocessingmulti-tendercustomerpayments.
 Diffusedescalatedcustomerinteractions anddetermined bestsolutions.
 Assistedaculturallydiverse population of subscribers.
Education
 AUGSBURG COLLEGE: Minneapolis, MN; Bachelor of Arts, English,emphasisinmediawriting
Publications
 The Powerof Personality: https://www.linkedin.com/pulse/power-personality-melissa-monson
 Powered by Headphones:https://melissamonsonblog.wordpress.com/
 Augsburg Echo (AugsburgCollege newspaper)
 ForestBreeze (ForestLake High School newspaper)
MELISSA MONSON
melissa.a.monson@gmail.com|www.linkedin.com/in/melissamonson|651-235-2418