Erika Murdock is seeking an upper management position utilizing over 10 years of experience in customer service roles including as an account representative, assistant manager, bartender, shift lead, server, and cashier. She has a background in human resources management and expects to graduate soon from Harrison College in Indianapolis. Her resume demonstrates strong skills in areas such as multi-tasking, decision making, financial accountability, inventory management, and Microsoft Office.

1. Erika R Murdock
2180 w. Yorkshire Ct. , 720 • Indianapolis, In USA 46229 • (317)679-4195 • kerrysmom1@gmail.com
Objective To use my experience to advance my career into an upper management position and create new and
interesting ideas for the future and to promote growth of the company.
Work Experience
09/2014 -
11/2014
ATT, Indianapolis , IN USA
Account Representative in Home Solutions
Call center experience
Retention center for ATT Uverse
01/2014 -
05/2014
Subway, Indianapolis , IN USA
Assistant Manager
Cashiering
Daily deposits
Opening/ closing of store
Weekly inventory
Managing 1-4 employees on any shift
Catering orders
03/2011 -
12/2013
Buffalo Wild Wings, Indianapolis , IN USA
Bartender
Serving guests food and beverages. (Non) Alcoholic.
Expert in multi tasking.
Expert in taking orders.
Expert in self managing.
Quick decision making skills.
Expert customer service skills
12/2009 -
03/2011
Landrums Cleaning Services, LLC, Indianapolis, IN USA
General Cleaner
Managed myself and team of cleaners.
Various accounts cleaned throughout the week.
05/2009 -
12/2009
Papa Johns , Indianapolis, IN USA
Shift Lead
Managing 3-8 employees on any given shift.
Responsible for all financial accountability
Inventory counted every shift.
Cleaning
Stocking product
07/2006 -
02/2009
Buffalo Wild Wings , Indianapolis , IN USA
Server/Cashier
Education
Present Harrison College , Indianapolis , IN USA
Human Resources Management
2002 - 2004 Broad Ripple Highschool, Indianapolis, IN USA
2004 - 2006 Ball State University, Muncie, IN USA
Skills Expert in Microsoft Office and Vista
WPM: 40-60
10+ years in Customer Service Expert in Troubleshooting and Tech Support Problems