Denise Ricketts has over 25 years of experience in human resources recruitment with expertise in full-cycle recruitment, managing high-volume recruitment initiatives, and ensuring compliance with employment legislation. She has worked in unionized environments for Public Health Ontario and Lakeridge Health Corporation, where she recruited for a variety of clinical and administrative roles. Ricketts holds a Diploma in Business Administration with a focus on human resources management and has obtained her Certified Human Resources Leader designation.

1. Denise Ricketts
Certified Human Resources Leader (CHRL)
3 Victoria Street
Bowmanville, Ontario Mobile: (905) 244–5290
L1C 1E7 Email: denisejune66@yahoo.ca
Highly capable and experienced Human Resources Recruitment Specialist with a strong knowledge of human
resources practices and principles. Manages and maintains all aspects of the recruitment and selection process
with a focus on best practices, employment legislation and related regulations within a unionized environment.
Providing outstanding customer-focused service, works closely with managers and the HR Team to ensure
highly qualified candidates are selected to meet workforce needs. Leads annual high-volume recruitment to fill
summer student positions; utilizes government funding initiatives and manages relationships with vendors and
recruitment partners.
PUBLIC HEALTH ONTARIO Apr. 2013 – Dec. 2016 (Contract position)
Public Health Ontario is a Crown corporation dedicated to protecting and promoting the health of all Ontarians
and reducing inequities in health. PHO links public health practitioners, front-line health workers and researchers
to the best scientific intelligence and knowledge from around the world.
Human Resources Recruitment Specialist
Responsible for full-cycle recruitment for Toronto and all regional Public Health Ontario laboratories including:
 Manages full service recruitment process at all levels within a unionized environment; in collaboration
with hiring managers, develops postings and interview guides, posts on internal and relevant external
websites and makes recommendations how to best attract qualified applicants; when required, assists in
screening resumes and pre-screening candidates, testing (through external service provider) and
interviewing candidates, conducting reference checks, and background checks (through service
provider).
 Liaises with hiring managers to finalize offer parameters and provide advice on compensation packages,
salary administration guidelines for union and non-union positions; ensures offer entitlements are in
compliance with collective agreement and corporate policy provisions such as salary and terms of
employment; prepares and presents employment offers, negotiating specific terms in collaboration with
the hiring manager.
 Liaises with managers providing guidance and advice to ensure best recruitment and selection practices
are applied, and to identify level of participation in the recruitment process tailored to the needs of the
client; in collaboration with Business Partner, assists in forecasting departmental workforce needs and
recommends strategies, reviews job descriptions, and interprets Collective Agreements and corporate
protocols related to hiring.
 Contributes to the development of standards, procedures and processes; assesses feedback received
and identifies areas for enhancements or improvements. Collaborates on support services templates,
tools and guidelines. Represents agency at career fairs and promotes organization as “an employer of
choice” with potential candidates.
 Applies and monitors established procedures and protocols to ensure compliance with legislation,
policies and procedures. Resolves related issues, escalating concerns if necessary.
 Trains, coaches and mentors junior HR staff members; provides task assignments.
 Reports HR metrics: Balance Score Card and HR Quarterly Results utilizing ADP system.
 On-boards new laboratory staff submitting employment related documents in a timely manner;
previously coordinated and facilitated Onboarding/Orientation program for all PHO new hires.
 Contributes to the development of standards, procedures and processes, assesses feedback received
and identifies areas for enhancement/improvement. Collaborates and previously developed support
services templates, tools and guidelines.

2. Denise Ricketts, CHRL Page 2
 Supports the HR team, and the development of recruiting best practices while focusing on innovative
approaches to sourcing, searching and interviewing.
 Develops relationships with key internal/external customers, e.g. Service Canada, and industry
counterparts to build information exchange networks, identifies emerging industry trends and maintains
best practice knowledge.
 Leads HR recruitment record retention project and other projects as required.
 Participant of HR Job Evaluation Team debriefing committee, to address compensation issues.
LAKERIDGE HEALTH CORPORATION Apr. 1991 – Sept. 2012
Lakeridge Health is one of the largest integrated hospital networks in Ontario, an amalgamation of four Durham
area hospitals – Memorial Hospital Bowmanville, North Durham Health Services (Port Perry), Oshawa General
Hospital and Whitby General Hospital, plus 15 sites throughout the Durham Region.
Human Resources Recruiter, Human Resources, Oshawa Site (July 2006 – Sept. 2012)
Administrative Assistant, Information Technology, Whitby Site (Mar. 2005 to July 2006)
Recruitment Assistant, Human Resources, Bowmanville Site (Mar. 2004 – Mar. 2005) 1 year contract
Human Resources Consultant, Human Resources, Oshawa Site (June 2003 – Mar. 2004) 10 month contract
Administrative Assistant, Mental Health Services, Whitby site (Nov. 1992 – May 2003)
Administrative Support, Administration, Oshawa site (Sep. 1991 – Nov. 1992)
Human Resources Recruiter
Responsible for full-cycle recruitment of various clinical and administrative programs within four hospital sites,
including: Mental Health & Addictions, Surgical, Emergency, Critical Care, Health Informatics, Information
Technology, Volunteer Resources, Facilities & Engineering, and Patient and Retail Food Services:
 Drove recruitment and selection activities of up to 120 vacancies within a unionized environment.
 Led annual high-volume recruitment initiative of 60 summer nursing students.
 Provided excellent customer service and advice to internal and external clients; advised hiring managers
on collective agreement issues.
 Tracked and reported day-to-day vacancies; entered staff changes and new hires to HRIS.
 Represented organization at healthcare career fairs to attract top talent.
 Delivered Recruitment and Selection presentation outlining recruitment process to managers.
 Participated on Support Team for Halogen Performance Management software.
 Performed personal profile analysis utilizing Thomas International software on potential candidates and
groups of managers and debriefed with participants.
 Member of the Employee Spirit Committee.
Administrative Assistant to Director, Information Technology
 Daily management of Director’s schedule; responding to Director’s emails and phone calls.
 Scheduled meetings, conferences and teleconferences; catering and room bookings.
 Prepared correspondence, meeting materials and monthly statistical reports and presentations.
 Managed timelines on tasks and projects utilizing MS Project Management.
 Recorded proceedings, prepared minutes and agendas of corporate and departmental meetings.
 Managed purchasing of office equipment and supplies.
 Coordinated travel arrangements, accommodations and registrations for staff training and conferences.
 Signed off bi-weekly attendance sheets.
 Prepared and processed monthly expense claims for Director and managed petty cash.
 Safety Representative for department through Joint Occupational & Safety Committee.

3. Denise Ricketts, CHRL Page 3
Corporate Recruitment Assistant (Maternity Leave Coverage)
 Managed resumes and inquiries of “Careers” inbox on hospital website.
 Prescreened and directed resumes to HR Consultants.
 Registered and represented hospital at various healthcare career fairs.
 Assisted with preparation of career fair and onboarding material.
 Posted jobs on internal and external websites.
 Collaborated with external publishers for print job advertisements.
 Administered clerical testing for candidates.
 Assisted with publication of quarterly newsletter.
 Maintained resume database and recruitment statistics.
Human Resources Consultant (Maternity Leave Coverage)
 Recruitment activities while adhering to legislation and six Collective Agreements.
 Advised managers on workforce needs, employee relations and interpretation of collective agreements.
 Enrolled employees in health and dental benefit plans and HOOPP.
 Conducted exit interviews.
 Ensured licensing of all clinical disciplines.
 Entered updates of staff changes and new hires to HRIS.
 Assisted staff with educational loans applications.
 Provided monthly vacancies report to Vice President, Human Resources.
Administrative Assistant to Director, Interact Community Mental Health Services
 Managed Director’s calendar and day to day activities.
 Greeted new clients and walk-ins; directed inquiries to appropriate staff.
 Managed office operations including petty cash, purchasing office equipment and supplies.
 Managed incoming clinical referrals from hospital and external sources.
 Coordinated new client orientation groups, (Intake process).
 Registered patient visits utilizing Meditech computer system.
 Managed database and compiled reports and attendance sheets.
 Participated in weekly clinical meetings.
 Scheduled departmental and Regional Mental Health Services meetings.
 Coordinated room bookings and catering for on and off-site meetings.
 Prepared correspondence, meeting materials and presentations utilizing MS Word and PowerPoint.
 Prepared monthly statistical reports utilizing MS Excel.
 Recorded proceedings, prepared minutes and agendas of corporate and departmental meetings.
 Maintained policies and procedures manual.
Administrative Support to Senior Administration Staff, (formerly Oshawa General Hospital)
 Provided administrative support to Hospital CEO and executive staff: (daily and vacation relief).
 Supported CEO’s Assistant with Board of Governance activities on a daily basis.

4. Denise Ricketts, CHRL Page 4
EDUCATION
 Certified Human Resources Leader (CHRL)
 3 year Diploma, Business Administration, with Honours, Durham College
 Human Resources Management major
 Information Technology minor
 Mental Health in the Workplace Leadership Certificate 2015
 Critical Conversations Workshop – Nov 2016
 WHMIS – Refresh 2016
 AODA – Refresh 2016
 Member, Human Resources Professional Association since 2003
COMPUTER SKILLS
MS Office Suite skills including: Word, Excel, Outlook, PowerPoint, SharePoint
Access and Project Management
Keyboarding skills: 70 wpm
Meditech: Hospital Office Administration System
HRIS: Empower Medi-Solutions
ADP - People@work
Talemetry Inc. - HireDesk Applicant Tracking System