1. CURRICULUM VITAE
Nirbhay Kumar Yadav
Contact no. : 8800610251, 9540927888
E-mail: nirbhaykumaryadav@gmail.com
Address: Sector -5 Part -3 house No.149
Gurgaon (Haryana)
OBJECTIVE
To work with an organization where my skills abilities are best utilized along with the goals
of the organization, would like to handle challenging assignment and like to give a better
shape through brilliant and innovative ideas.
EDUCATIONAL QUALIFICATION
 BCA from M. C. R. P. Bhopal University in Year 2007
 H.S.C from U.P board in 2003
 S.S.C from U.P board in 2001
PERSONAL PROFILE
 Positive attitudesmartworkingandhavingstrongwill tolearn.
 Andabilitytodeal withpeople diplomatically.
 Honesty,hardwork and patience
SkillsSummary
 Computer Skill-( Windows XP,98,2003 & 2007, MS Office 2003 & 2007)
WORKING EXPERIENCE
 Worked with in Avion System pvt ltd. (as a Trainee engineer).
 Worked with in Girish Enterprises pvt ltd. (as a team leader)
 Presently working with S.K. Facility .As Admin Help Desk Executive for client
(Aricent Group 05-April 2012 to till Date).
JOB DESCRIBTION
Responsible for all calls and mail and regarding building maintenance, housekeeping, bus
service, cab service, library, security, space management and assigning of complain category
of all departments.
 To ensure all calls and emails are answered promptly.
 Handling general queries of employees regarding facilities and services.
 Working on software to Clarify for Ticket Management for client services.
 Escalating issues to the relevant people if you cannot resolve them.

2.  Coordination with different department for smooth operation within facility ensuring
completes the complaint in SLA time for prompt response to our client.
 Opening, closing and logging of all calls and Tickets.
 Provide dailyandweeklyreportonexcel.
 Provide reportsona regularbasisand as requested.
 Prepare MonthlyManagementReport.
 Take Employeesfeedbackonfacilities&Services(like,ACtemperature onfloor,Cleanliness
on workstations,etc.) andprovidefeedbackreporttoClient
 Issue of BusinessCards
 Issue of Keys& KeysTrackingonline
 Issue of NewAccessCard/PocketID Card / DisplayCards
Personal Details
Date of Birth: Oct 10, 1984 Marital status : married
Sex: Male Nationality : Indian
Languages Known: English, Hindi,
Date: Signature
(Nirbhay Kumar Yadav)