1. OUALID MANAI
050-88952400
To seek dynamic career in synchronization with my skills , to
work towards the achievement of my goals and that of the
organization .
Fully familiar with work conditions and requirements .
Possess full knowledge of electronic and data
processing .
I have good communication skills and am able to
maintaingood inter personal relationship in spite of the
rigorsofextendedperiod of work.
Ability to work under pressure and to meet strict dead
lines and targets.
Highly organized and dedicated with positive attitude .
Self –motivated ,responsible ,creative flexible and able
towork independently
PROFESSIONAL
Completed high school course 2 years on electronic
andproceeding data
Completed a school 2 years trading and marketing .
ACADEMIC
Successfully completed a course in electron & data processing
from technical –commercial and earned the superior
experience working of computer in marketing and trading
.
OBJECTIVE
CAREER
HIGHLIGHTS
Education

2.  I am serving in West electronics as a salesman an
customer services from april2005 to jun 2006
.
 I am serving in CYCLONE electronics as
responsible show room and customer service from
juilly2006tomars 2011 .
 I am serving in ROYAL SCREEN electronics
from april 2011 to jun 2013
-I am serving in BREEZE auto accessories as sales
manager and customer services from jun 2014
-Im serving in al rostamanigroupe (Suzuki) service
advisor from 2014 to toll now
My responsibilities as service advisor
Job card opining and invoicing-
Receive and greet the customer in friendly way
Record inventory and customer request on the work sheet
indicate clearly contact nos,vin Date of registration, customer
name /cash/warranty//chg etc……
Cheek service history for the previous jobs ,repeat or related
complaints
Check for recall& applicability-
Confirm required repairs by recreating symptoms
Prepare costand time estimate and explain the job and
time required
Take approval for the jobs required from the customer
Confirm and advice customer mode of payment
Explain terms and condition as mentioned on the work
sheet
Take customerapproval signature in the worksheet-
Enter the last digit chassis number or REGN number on the
system
Work
experience
responsibilities

3. (CRM-My desktop)and pick up the vehicle details and
load the job and enter the necessary details on the
system requirement(date of sale,REG IN no ,KM,
mobile no e-mail ect…..
For PDI work sales department has to send the request to
the respective branch and you can enter all the details
same as above
The SA has to choosethe correct accountfor the
respective jobs
In all jobs the SA has to postoil & labor as per our
standards rates
Note WIP on the job number in your worksheet for
reference
Forward the job card to job controller and explain the
requirement
Additional discount approval to b taken from service
Manager/after Sales manager
Receive jobcard-
Confirm all job carried out as per request and FRT,Tech
name and sublet details are mentioned on the jc along
with the initial of the job controller
Enter all details in system as my be apt.jobs
done,FRT,laboursublet,misc,PMat,teech codeetc…
In case of warranty take FRT details from warranty
Administrator
Attach to accountinvoice, copyall the supporting
document is free services coupon, approvals sublet
invoice ect.. for internal jobs like promotions(lubes
free), group company vehicle, lease vehicles etc…
In case of sublet ,create GRN by correctly choosing the
vendor codeensure the amount in is correct
GRN and vendor invoice to be submitted to account
In case of error in the invoices take approval from
Service manager to reopen the WIP and attach the
Responsibilities

4. approval mail to the invoice
Generate the invoice after confirming the above
points and submit the invoices to the cashier
After confirming the payments release the
vehicle and do the check out operation in AUTO
LINE
Explain the jobs done to the customer and the
next service due Km and Time
For repair
Service advisor hands over the job card to job
controller explaining the repairs and confirms the
delivery schedule
assurance repairFor-
All bodyshop estimates should be system generated
Estimate
Also have practicalknowledge of:
Microsoft word.
Microsoft excel.
Microsoft power point .
Microsoft outlook–internet .
-Arabic
-English
-French
-Italian
 Name : OUALID MANAI
 Date of birth : 2feb,1982
 Nationality :Tunisian
 Marital status : married
 Passport No :R 127670
 Driving license : valid UAE driving license from 2006
 Mobile :050-8895240
E-mail
Languages
Basic
informations

5. walidmanai@hotmail.com