Mohammad Harun is a Deputy Manager with over 4 years of experience in banking. He has a strong background in finance, operations, customer service, risk management, and compliance. He is proficient in English, Hindi, and Microsoft Office. Harun holds an MBA in Banking and Finance and is looking for new opportunities to utilize his skills and experience.
Are you a customer-centric call centre manager? Do you like solving problems? If yes, please go through the attached JD and share your profile at meenakshi.thakur@merucabs.com
To serve with an esteemed organization where I can attend challenging assignment with all the sincerity honesty and dedication. Priority is to be given to finish the job within the scheduled time frame. It will be an immense satisfaction for me to bring innovation and creativity in my work, which can provide simultaneously my company a great benefit.
Are you a customer-centric call centre manager? Do you like solving problems? If yes, please go through the attached JD and share your profile at meenakshi.thakur@merucabs.com
To serve with an esteemed organization where I can attend challenging assignment with all the sincerity honesty and dedication. Priority is to be given to finish the job within the scheduled time frame. It will be an immense satisfaction for me to bring innovation and creativity in my work, which can provide simultaneously my company a great benefit.
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1. Mohammad Harun
Deputy Manager
Mobile:+91 9826154808
E-Mail: sbharun143@gmail.com
Best time to call : Any time
OBJECTIVE
• To support the growth and profitability of an organization that provides challenges, encourages,
advancement and rewards achievement with opportunity to utilize my substantial experience,
skills and proven abilities.
SUMMARY
• Resourceful Finance Professional with 4 years of experience in a Bank.
• Operation executive for 5 months in a KPO
• Supervisory experience of successful 2 years in a Transport Company.
• Sound knowledge of Due Diligence, Verification, Audit & compliance procedure
• Well-developed organizational and communication skills to deal with diverse clients and staff members
• Adapts easily to new concepts & responsibilities aimed at effective monitoring and mitigating risks
• Proficient in Microsoft Office
• Expert in customer servicing and solving customer’s problem
• Sound knowledge of Banking
• Very Good knowledge of KYC (Know your customer) .
• Very Good knowledge of AML (Anti money Laundering)
• Very good knowledge of capital market
• Very Good knowledge of different Financial Products
AVAILABILITY
• Ready to relocate immediately
SKILL SET
• Due Diligence and Audit & compliance
• Able to work under pressure
• Ready to work in Shifts
• Expert in maintaining cash counter in a retail bank branch
• Relationship management with existing as well as new clients.
• Risk Management
• Expert in operational and administration work
• Time management
• Knowledge of different financial products
LANGUAGE SKILLS
• Expert in English language
2. • Expert in Hindi Language
EDUCATION
• Master of business administration (MBA) (Banking & finance) – Manipal university, India
(2015)
• Post graduate diploma in banking (PGDB) – Manipal university . India (2012)
• Bachelor of commerce – Guru Ghasidas university- India (2009)
CERTIFICATION
• NISM certification , Mutual fund - India (2015)
• NSDL certification, Depository module (2011)
• IRDA certification, insurance – (2015)
• Honour diploma in computer application – C.V. Raman university, India (2007)
WORK EXPERIENCE
Deputy Manager Aug 2012 - Till Date
ICICI Bank Ltd., Raipur, India
• Customer servicing and solving customer’s query
• Maintain relationship with managed client
• Manage the portfolio of the existing customers
• Expert in operation work in branch banking
• Ensure that the branch audit and compliance is maintained
• Handle and resolve all queries and escalations related to service issue from clients
• Handle the cash counter in the branch
• Responsible to doing all the transactions within time
Operation Executive June 2011 – October 2011
Bank of new York Mellon , Pune , India
• Was working in process under UK TA (transfer agency)
• Processing the scan documents of clients
• Understanding the client’s request and process as per the request
• Was having the different types of investment fund knowledge
• Switch client’s money from one fund to another fund under the same portfolio
• Completing the client’s request within the given time frame
Supervisor April 2009 – April 2011
A.G. Bhaijan Transport co, Bilaspur, India
• Supervising labours on the work site
• Ensure that the orders placed by the customers are completed on time
• Ensure that the quality of the material supplied to the customer is as per the customer demand
3. • Responsible for all the banking transactions
• Maintaining relationship with all the clients
• Resolving the problems of labours and motivating them for better productivity
• Creating and implementing new business strategies
• Direct reporting to the proprietor of the company
• Responsible for sourcing new business for the company
• Handling a team
Achievement:
• Received Certificate of Appreciation for performance from regional head
• Qualified many contests which were launched by the bank
• Qualified national level contest
PERSONAL DETAILS
Nationality - Indian
Marital status - unmarried
Gender – Male
Date of birth - 10 April 1990
REFERENCES
1) Name - Mohammad Hanif Jargirdar
Phone - +91 9771418546
Relation – Boss (Branch Manager)
2) Name - Alok Kumar Shukla
Phone - +91 9644324663
Relation – Colleague