Matthew Proper is seeking a position as a customer-focused, team-oriented restaurant General Manager. He has over 5 years of experience as a General Manager at Buffalo Wild Wings, where he successfully managed over 65 employees and $3.5 million in annual sales. He has a strong work ethic and exceptional customer service skills. Proper received awards for supporting diversity in the workplace and was recognized as "Business of the Year." He aims to manage a successful restaurant operation through his leadership, attention to detail, and ability to achieve sales and budget goals.

1. 2515 DurangoLane Apt. 202
Naperville, IL 60564
630-835-7486
bwwproper@yahoo.com
MATTHEW PROPER
OBJECTIVE Customer-centric, team-oriented restaurant General Manager. Extensive
restaurant experience. Aspires to manage a successful restaurant
operation.
SKILLS & ABILITIES Strong Work Ethic
Exceptional Customer Service Skills
Natural Leader
High level of Integrity
Detail-Oriented
Aloha and Menulink trained
EXPERIENCE GENERAL MANAGER, BUFFALO WILD WINGS WOODRIDGE, IL
3/10/08 to current (2/11/13 to current as GM)
Carefully interviewed, trained, selected, and supervised team members and managers.
Responsible for managing 65+ hourly team members and 4-5 managers in a annual $3.5+
milliondollar restaurant.
Clearly communicated expectations to managers and team members in regards to food
safety, new food and beverage roll outs, and new menu changes.
Helped promote managers through the rankings through development, coaching, and one
on ones with specific timelines and goals.
Managed in a training store, Willowbrook, that developed and trained new company
managers through a 7 week MIT program.
Built sales through various programs and contests to help Woodridge achieve same store
sales in 2014 by over 8%.
Met expectations on the company scorecard for low turnover in 2014 with 119%.
Achieved budgeted PACE(Profit After Controlled Expenses) in 2014 by 2.43% through
managing my team and managers in labor costs, Food/Bar costs, restaurant supplies, and all
other miscellaneous categories.
Trained and certified over 30 people through the WCT(Wing Certified Training) program.

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HOME REMODELING, SELF EMPLOYED, 2 GUYS AND A HAMMER
2006-2008
Provided top notch quality workmanship through plumbing, carpentry, and electrical
projects.
Installed drywall, framing, ceilings, and trim in houses and office buildings.
Planned and executed kitchen, basement, and bathroom projects with a plan that met
deadlines.
Repaired roof leaks and installed new roofing plywood and shingles.
AWARDS Won an “Outstanding Employer Award” for supporting diversity in the workplace through
the Parents Alliance Employment Project in 2014.
Won the “Business Of The Year Award” for supporting diversity in the workplace through
the Parents Alliance Employment Project in 2015.
EDUCATION DOWNERS GROVE NORTH HIGH SCHOOL
3.0 G.P.A.
CHICAGO REGIONAL COUNCIL CARPENTERS IN ELK GROVE VILLAGE
Earned Journeyman’s Carpenters Card through 4 years of school.
COMMUNICATION I am not bilingual, but can communicate fairly well in Spanish to assist in hiring and
training. I participated in the new restaurant opening for Willowbrook Buffalo Wild Wings
and was brought in during the hiring process to help hire Spanish speaking team members.
LEADERSHIP I started with the company in 2008 and have worked many management
positions such as FOH Manager, HOH Manager, Assistant General Manager,
and General Manager for almost 3 years.
REFERENCES MARK LINK, OWNER UNCLE BUBS BBQ
630-525-0055

3. Page 3
RON RECHT, GM LONESTAR
847-951-4248
JEFFRY COKLEY, GM BUFFALO WILD WINGS
630-995-2456