John Bruno
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John Bruno is seeking a position with a growing hospitality company where he can use his extensive operational experience. He has over 30 years of experience in restaurant management, including positions as General Manager and sole owner/operator. Most recently, he has worked as the Hospitality Manager for Buffalo Wild Wings for over 8 years, where he helped increase annual sales from $45,000/week to nearly $70,000/week while consistently meeting or exceeding goals. He aims to create a positive work environment and culture of customer service.
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- 1. John Bruno 84 Trillium Way Clayton, NC. 27527 (919)763-7948 jbabc153@yahoo.com Objective To join a growing, strong hospitality company where I will able to use my years of hands-on operational experience to help the company improve operations and surpass all goals. Experience Buffalo Wild Wings October 2007 to current Garner, NC. Hospitality Manager Responsible for all front of house operations for 80+ employees in full-service, fast- paced dynamic environment. BWW in Garner achieved year over year sales growth all 8 years I have been there. We consistently led the region in scorecard and our team has had the highest guest satisfaction scores month after month. We have grown sales from $45,000/week to nearly $70,000/week during my tenure here. We have not missed surpassing our PACE budget in over 3 years. During my tenure I have assisted in efforts outside of my restaurant including helping the struggling Knightdale restaurant numerous times. Atlanta Bread Company September 2004 - October 2007 Brick, NJ. General Manager Responsible for operations of full-service restaurant and retail bakery café in a highly populated business area. Restaurant was in the top 10 in sales in entire company. Under my leadership we grew sales while improving labor costs and lowering turnover. Union Center Bagels & Deli February 1995 - August 2004 Union, NJ.
- 2. Sole Owner/Operator Responsible for opening and maintaining bagel and deli establishment. I obtained all permits and licenses, acquired equipment and display cases, and had shop operational in under 90 days. I hired all employees, and was responsible for accounts payable, payroll, as well as baking bagels, bread items, and pastries. Qualifications ~ 30+ years of combined hospitality experience. I am a polished professional and have hired and trained dozens of employees. I am an expert in guest engagement and I live and breathe customer service above all else. ~ My restaurants are fun, clean, positive environments. I insist upon a respectful environment and I lead by example. Exceptions to this are held accountable and either adjust or move on. I am a positive leader and I always aim to support and inspire the staff. This creates positive relationships and enables management to hold team accountable to a high degree of execution and customer service. Turnover is always higher than we would like in this industry, but a positive culture helps to maintain excellent execution and minimize turnover. ~ I have been an entrepreneur and I know the hard work it takes to get a business off the ground. Now as a manager, I still think like an owner and make smart financial decisions. ~ I am a hard-working family man and my primary motivation is to provide the best possible life for my wife Emily, my daughter Jena (23) and my son John Jr.(25). I have proven over the years my ability to run excellent restaurants with the highest degree of integrity. I am seeking to join a growing company where I will dedicate myself to achieving and surpassing all goals and helping the company grow and prosper. Education Brooklyn Technical State Regents Diploma 1974 Brooklyn, NY Engineering, architectural rendering, mechanical drawing and drafting