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Andrea A. Bastidas
13865 SW 32nd St.
Miramar, FL 33027
754-204-3680
aasb13@gmail.com
Objective___________________________________________________________________________________________________________________
Obtain a challengingleadership position to apply creativeproblem solvingand lean management skillswith a
growing organization to be ableto exceed organization goals,and help honor all long-termcommitments made to
Patients,stockholders,employees and the community. Relocation desirable.
Education__________________________________________________________________________________________________________________
 Masters Degree in Business Administration (MBA), 2016, Florida in International University
 Lean Sigma Six-Yellow Belt Certification
o Perform as a Team Member, or Subject Matter Expert (SME), on a process improvement team,
and have knowledge of how to apply the tools needed to complete agreed-to projects.
o Demonstrate an understanding of how appreciation of the role of problem solving, as performed
by the Lean Six Sigma Yellow Belt in today's rapidly changing business environment.
o Apply the Lean Six Sigma data gathering process in accordance with the Lean Six Sigma
principles, according to the Yellow Belt Body of Knowledge (BoK).
o Participate in problem-solving exercises and presentation preparation, and add personal
experiences to the exploration process.
o Use Six Sigma-specific software, i.e. QI Macros or the DMAIC Fieldbook, to gather, categorize
and analyze pertinent data.
o Apply ethical concepts to making decisions and generating solutions.
 Bachelor in Health Service Administration, 2013, Florida International University
 Associates Degree in Health service Administration, 2012, Broward Collage
Professional Experience__________________________________________________________________________________________________
 Jackson Memorial Hospital Miami, FL
o Patient Finance Services 2012-Present
• Responsible for registering patients
• Explain and obtain all necessary consent forms signed by patient that are required by
hospital policy
• Provided assistance and excellent customer service to patients, patient families, providers
and other internal and external clients
• Follow HIPPA law
• Insurance verification
• Collect Co-pay if necessary
• Collect and release patient valuables
• Admit patient to appropriate physician
• Respond to incoming calls and made outbound calls as required to resolve billing and
payment issues
• Obtain proper authorization from insurance companies
• Fax/Scan/Outlook
Gentle Family Dentistry Plantation, FL
o Dr. Steven Gilson Front Desk/Receptionist 2011- 2012
• Greet/Check in/out Patients
• Responsible for scheduling/rescheduling/canceling and confirming appointments
• Enter new data in the computer
• Filing Charts
• Prepare new patient charts
• Verify Insurance/Take Co Pays
• Answer a multi-line phone
 Monterrey Medical LLC. Aventura, FL
o Administrative Assistant/Receptionist 2007- 2011
• Provide administrative/Receptionist duties such as answering telephones, send/receive
fax and data entry
• Schedule and coordinate meetings, interviews, appointments and events.
• Handled all official company correspondence efficiently
• Send/receive emails
• Internet Research
• Greet Clients
Languages__________________________________________________________________________________________________________________
English
Spanish
References Available Upon Request

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RESUME

  • 1. Andrea A. Bastidas 13865 SW 32nd St. Miramar, FL 33027 754-204-3680 aasb13@gmail.com Objective___________________________________________________________________________________________________________________ Obtain a challengingleadership position to apply creativeproblem solvingand lean management skillswith a growing organization to be ableto exceed organization goals,and help honor all long-termcommitments made to Patients,stockholders,employees and the community. Relocation desirable. Education__________________________________________________________________________________________________________________  Masters Degree in Business Administration (MBA), 2016, Florida in International University  Lean Sigma Six-Yellow Belt Certification o Perform as a Team Member, or Subject Matter Expert (SME), on a process improvement team, and have knowledge of how to apply the tools needed to complete agreed-to projects. o Demonstrate an understanding of how appreciation of the role of problem solving, as performed by the Lean Six Sigma Yellow Belt in today's rapidly changing business environment. o Apply the Lean Six Sigma data gathering process in accordance with the Lean Six Sigma principles, according to the Yellow Belt Body of Knowledge (BoK). o Participate in problem-solving exercises and presentation preparation, and add personal experiences to the exploration process. o Use Six Sigma-specific software, i.e. QI Macros or the DMAIC Fieldbook, to gather, categorize and analyze pertinent data. o Apply ethical concepts to making decisions and generating solutions.  Bachelor in Health Service Administration, 2013, Florida International University  Associates Degree in Health service Administration, 2012, Broward Collage Professional Experience__________________________________________________________________________________________________  Jackson Memorial Hospital Miami, FL o Patient Finance Services 2012-Present • Responsible for registering patients • Explain and obtain all necessary consent forms signed by patient that are required by hospital policy • Provided assistance and excellent customer service to patients, patient families, providers and other internal and external clients • Follow HIPPA law • Insurance verification • Collect Co-pay if necessary • Collect and release patient valuables • Admit patient to appropriate physician • Respond to incoming calls and made outbound calls as required to resolve billing and payment issues • Obtain proper authorization from insurance companies • Fax/Scan/Outlook Gentle Family Dentistry Plantation, FL o Dr. Steven Gilson Front Desk/Receptionist 2011- 2012
  • 2. • Greet/Check in/out Patients • Responsible for scheduling/rescheduling/canceling and confirming appointments • Enter new data in the computer • Filing Charts • Prepare new patient charts • Verify Insurance/Take Co Pays • Answer a multi-line phone  Monterrey Medical LLC. Aventura, FL o Administrative Assistant/Receptionist 2007- 2011 • Provide administrative/Receptionist duties such as answering telephones, send/receive fax and data entry • Schedule and coordinate meetings, interviews, appointments and events. • Handled all official company correspondence efficiently • Send/receive emails • Internet Research • Greet Clients Languages__________________________________________________________________________________________________________________ English Spanish References Available Upon Request