Daniel Hurtado is seeking a challenging position that allows for personal and career growth. He has strong communication, leadership, customer service, and computer skills. As a Support Specialist at Mercury Insurance, his notable achievements include frequently being in the upper percentile for sales and consistently completing monthly goals. His responsibilities include interacting with attorneys, resolving inquiries, creating documentation using MS Office, and processing recovery payments. Previously, as a Membership Counselor at 24 Hour Fitness, he sold memberships, developed customer relationships, and provided excellent customer support.
1. Daniel Hurtado______________________________________________________
280 N Thora St. Orange, CA 92869
Cell: (714)623-8608: justdaniel27@yahoo.com
Career Overview____________________________________________________________________________________
Achieve a challenging position in a fast paced environment that will allow me to pursue personal growth and career
advancement.
Summary of Skills_________________________________________________________________________________
Strong Communicator – excellent written and verbal
skills
Driven – on time, dedicated and hard working
Leadership – ability to lead others through difficult
projects
Customer Service – strong customer focus
Accountable – strong follow through when asked to
complete task
Computer Literate - strong experience with multiple
software applications; including all Microsoft Office
programs
Notable Achievements_______________________________________________________________________________
• Frequently in upper percentile of sales
• Consistent Completion of monthly goals
• Mercury recovery average 175k (monthly)
Experience________________________________________________________________________________________
Support Specialist I – Senior Support- Subrogation Adjuster
Mercury Insurance
June 2012 (current)
• High level of interaction with attorneys in order to obtain additional information using email or form letters as
directed by a supervisor or representative.
• Resolve inquiries and direct questions to appropriate office.
• Create data charts and company documentation using MS office programs
• Create a monthly payment plan for uninsured motorists that will suit a claimant’s monthly income.
• Process monthly recovery payments from claimant or claimant carrier.
• Status calls to attorneys, claimants, and claimant carrier for bodily injury status or investigation status.
• Contact claimants/ claimant carrier for status of payment.
• Run various scenarios to establish loss/fault/chargeable/non chargeable.
• Determine file/ claim cost effectiveness and establish if claim is suit worthy
Membership Counselor
24 Hour Fitness
September 2008 to October 2011
• Worked with prospective gym members to determine individual needs, goals and objectives and sold club
membership.
• Developed long term relationship with guest/members to ensure continued revenue and strong customer
experience.
• Managed paperwork and kept meticulous records for each customer serviced daily.
• Through personal reputation, company dedication, and hard work created consistent revenue stream for the
company.
• Managed weekend employees, consistently reinforced staff focus towards company objectives, improving club
operation and experience.
• Provided excellent customer support.
• Answered phones (100-250 calls), recorded activities and operated the register when first employed.
Education_________________________________________________________________________________________
El Modena High School, 2008
Santiago Canyon College, IP Liberal Arts