Melissa Tuscano is seeking a position in Business Administration or Human Resources. She has over 14 years of experience in patient management and care in hospital and psychiatric settings. She has a Bachelor's degree in Business Administration with a concentration in HR from Southern New Hampshire University. Her work experience includes positions as a Psychiatric Counselor and Residential House Manager where she oversaw daily operations and staff.

1. Melissa D. Tuscano
13020 Celeste Road Chunchula, Al 36521
(603)793-2227
littleflower635@aol.com
OBJECTIVE: To secure a Business Administration Human Resource position where my education, training and
experience can be utilized to help achieve organizational goals and objectives.
SUMMARY OF PROFESSIONAL EXPERIENCE
Over 14 years of patient management and care in the hospital and psychiatric settings. Recognized for outstanding
performance of duties and leadership in stressful environments. Over 14 years of providing direct and indirect
client/customer service. Over 14 years’ experience in performing Human Resource Management functions such as hiring,
on-boarding, writing and administering performance evaluations, etc. Extensive knowledge in research, enforcing and
auditing programs applying state and federal regulations. Effective communication skills used in both the formal and
informal setting. Exceptionally maintains a reputation of living by a set of high ethical standards, morals and values in
both the business and personal setting. Recognized by university faculty for superior performance in the areas of
classroom leadership, peer engagement, academic excellence, and exceptional quality of work.
WORK EXPERIENCE
Hampstead Hospital: Psychiatric Counselor-Nursing Administration
2003-Present
Hampstead, NH.
Maintains confidentiality of records relating to clients and their treatment. Ensure that state and federal compliance
regulations are adhered to. Leads and assists with group therapy, and individual counseling. Assists nursing staff with the
collection of daily vital signs and documentation. Collaborates with other staff members to preform clinical assessments
and develop treatment plans. Educates and refers patients, clients, and/or family members to additional resources or
specialists as necessary. Maintains effective lines of communication with family members to assist them in
understanding, coping, and supporting clients or patients.
The May Institute: Residential House Manager
2000- 2002
Revere, MA.
Oversaw the daily routines of assigned residents. Responsible for hiring, training and managing a staff of six in-home
counselors responsible for carrying out their individual needs. Coordinated and executed all medical needs. Effectively
managed the finances for the individuals as well as the company. Implemented and documented Individual Behavior
Plans. Worked closely with Massachusetts Department of Developmental Services in order to advocate for and ensure the
patients’ rights as prescribed by state and federal law. Maintained contact with the patient’s families. Ensured 24 hour 7
days a week on call status for the program which entailed being responsible to handle crisis situations as well as call out
back-ups.
Accomplishments:
• Successful negotiation of a labor contract in 2012 for SEIU 1986 local Chapter 6 after a year and a half hard
bargaining.
• Establishment of Labor Management meeting program initiative for SEIU 1986 Chapter 6, for a privately owned and
operated psychiatric hospital in order to foster better labor management relations.

2. EDUCATION
• Bachelors of Sciences, Business Administration-HR, Southern New Hampshire University, NH. 2013- Present.
• Associates of Applies, Business Management, Lasell College, Newton, MA. 1991-1993.
• Diploma, General Studies with a concentration in Art, Melrose High School, Melrose, MA 02176. 1991.
SPECIALIZED TRAINING
• Certificate, Crisis Prevention Instructor, Hampstead, NH, 2012.
• Certificate, Dialectical Behavior Therapy, Hampstead, NH, 2008.
• Certificate, Cardiopulmonary Resuscitation training, Hampstead, NH, 2012.
• Certificate, First Aid, American Red Cross, Hampstead, NH, 2012.
• General Training, American Sign Language, Nashua, NH, 2008.
•
VOLUNTEER/COMMUNITY INVOLVEMENT
• Union President, SEIU 1980 Chapter 6. Hampstead, NH
• Volunteer, Alzeimer’s Memory Walk, Boston, MA
•
REFERENCES
 Joshua Gomez, Professor of Business Management & Administration, Southern New Hampshire University.
(575)621-3310, j.gomez1@snhu.edu
 Irene Gablosky, Therapist, Lighthouse Schools, Lowell MA. (603)303-4362, irene@gablosky.com
 Peter Lynch, Counselor, Hampstead Hospital, Hampstead NH. (978)373-3083 pgl3693@aol.com
 Leslie Puntoni, Recreational Therapist/Senior Counselor, Hampstead NH. (603)475-1654 lesliedp@comcast.net

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