Wesley L. Alfred seeks a position as a network administrator or help desk technician. He has over 5 years of experience in information technology, including network administration, troubleshooting hardware and software issues, installing and configuring Cisco routers and switches, providing help desk support, and training users. He has a secret security clearance and experience managing teams and projects.

1. WESLEY L. ALFRED
713-289-9700
wesley.alfred@hotmail.com
OBJECTIVE: Seeking position as a network administrator or Help desk technician
SUMMARY:
Experienced Computer information technology specialist. Able to repair networked
personal computers.
KEY QUALIFICATIONS
* Experienced with troubleshooting technological issues both hardware and software
related
* Secret security clearance
* Able to understand and implement multiple types of protocols and topologies
* Able to install, operate, and maintain telecommunications and automated message
switching equipment.
* Proficient in network troubleshooting and networking of end devices.
* Proficient in creation of Ethernet cables both crossover and straight through
* Trained individuals on proper use of technological systems within the network.
* In depth understanding of the OSI model
* 5-years of experience with Cisco products.
* Over 3 years in an assistant management position.
EXPERIENCE:
2010-2011 automated systems help desk technician
* Troubleshot and remedied over 2,000 user account issues.
* Provided computer user support to 30 individuals within my office on a daily basis
* Conducted classes and training on different applications and their functions
* Mapped 4 printers to the computers in our office.
* Documented issues that arose and solutions to remedy them.
2011-2012 computer network support specialist

2. * Monitor a network that covered most of the German state of Baden-Wuttenburg
* Managed a team of 4 that installed windows 7 and configured the proper user accounts on
over 700 individual machines.
* Installed windows 7 and configured the proper user account settings on over 200
individual machines.
* Re-trained over 75 users on what is acceptable and unacceptable when using government
machines.
* Contacted users when a security violation occurred and investigated on what happened.
* Went on 5 business related trips to assist another group with computer user support and
computer network support issues.
* Gave briefings on network status and security violations to chief executive and chief
operating officers on a daily basis.
* Documented violations and issues as well as their solutions.
2012-2015 Information security analyst, Network and computer systems administrator,
computer user specialist, computer network support specialist, computer operator
* Managed 8 individuals on different teams
* Was responsible for 1.5 million dollars’ worth of equipment.
* Troubleshot both hardware and networking issues.
* Installed cisco 3800 series routers and cisco 3500 series switches.
* Configured cisco 3800 series routers and cisco 3500 series switches.
* Relocated to Guam for 6 months to provide network services and customer support to
over 200 users.
* Created and ran about 500 feet of Ethernet cable and laid over 1 mile of fiber cable
* Trained 10 incoming personnel the basics of network infrastructure and troubleshooting
techniques.
* Provided full hardware, software, and network help desk support for over 200 users.
* Created a reference guide for all issues encountered and the solutions to each one.
* Instructed over 200 users on acceptable use of government systems.
* Coordinated transportation for my team to get to the work site.