resume 2016
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Kay Ostensson has over 30 years of experience in various administrative, paralegal, and network administration roles. She has excellent organizational, analytical, problem-solving, and technical skills. Currently she works as an administrative assistant at Appert Law Office where her responsibilities include setting up new client cases, drafting correspondence, maintaining records and deadlines, responding to discovery requests, and administering the office's e-filing system.
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Effective Professional Writing The MemoAdapted from
Effective
Professional
Writing: The
Memo
Adapted from a presentation by Xavier de Souza Briggs,
Department of Urban Studies and Planning, MIT
I F S M 2 01
Licensing Information
This work “Effective Professional Writing: The Memo”, a derivative of Effective Professional Writing: The
Memo, by the Massachusetts Institute of Technology, is licensed under a Creative Commons Attribution-
NonCommercial-ShareAlike 4.0 International License. “Effective Professional Writing: The Memo” by
UMGC is licensed under a Creative Commons Attribution-NonCommercial-
ShareAlike 4.0 International License.
https://ocw.mit.edu/courses/urban-studies-and-planning/11-201-gateway-planning-action-fall-2007/communication/memo.pdf
https://creativecommons.org/licenses/by-nc-sa/4.0/
https://creativecommons.org/licenses/by-nc-sa/4.0/
https://creativecommons.org/licenses/by-nc-sa/4.0/
“To do our work, we all have to read a mass
of papers. Nearly all of them are far too long.
This wastes time, while energy has to be
spent in looking for the essential points.
I ask my colleagues and their staffs to see to
it that their Reports are shorter.”
- W I N STO N C H U R C H I L L , AU G U ST 9 , 19 4 0
- S O U RC E ( A O N E PAG E R E A D ) : C H U RC H I L L’ S “ B R E V I T Y ” M E M O
https://i.insider.com/592828b05a1d1b02b94fb302?width=700&format=jpeg&auto=webp
Writing Memos
The context of professional writing
Why write memos?
How to write them?
How to make them better?
3
The Context
The workplace or field:
◦ Time is precious.
◦ Information has substantive as well as political implications.
The decision-maker as reader:
◦ Busy and distracted (attention “spread thin”), not necessarily patient while you get to the point.
◦ Info needs are varied, unpredictable, fluid.
◦ Decision-maker sometimes offers vague instructions.
4
Academic vs. professional writing
Differences (when writing concisely)
◦ The academic reader often demands nuance and relevance to established lines of thinking, while the
professional reader wants the “so what’s” for their decision making emphasized (relevance to their
actions).
◦ An academic assignment assumes a small and benevolent audience, but professional documents can be
“leaked,” end up in the hands of unintended readers.
Similarities
◦ Strong essays and strong memos both start with your main ideas, but essays usually build toward
conclusion and synthesis. The memo’s conclusions are usually right up top.
◦ In both, persuasive argument = clear viewpoint + evidence
◦ In both, addressing counter-arguments tends to strengthen your case.
5
Top mistakes in memos
Content:
◦ off point or off task (major substantive
omissions, given the request);
◦ impolitic (risks political costs if leaked);
◦ inappropriate assumptions as to
background knowledge;
◦ no evidence.
Organization:
◦ important info “buried,”
◦ no summary up top, format confusing,
not “skim-able.”
◦ Sentences long and d ...
general resume - includes all 03 24 15
Kay Ostensson has over 36 years of experience as an administrative assistant. She has excellent organizational, analytical, and problem-solving skills. She is proficient in Microsoft Office and experienced resolving technical issues. As an administrative professional, she has scheduled meetings, managed budgets, prepared correspondence, and made travel arrangements. She also has experience administering an MS Windows network with Exchange, including installing and maintaining hardware and software, managing user accounts, and implementing security policies.
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Cyber Security Operations Specialist (Mid Level)
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Christina Gabriel 1
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Bertha baker e_port032514
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resume2pierceupdated08172016
Brenda Johnson is seeking a full-time customer service or administrative position. She has over 15 years of experience in customer service, banking, legal, and administrative roles. Her skills include answering phones, resolving customer issues, data entry, and using software such as Microsoft Office. Hiring her would be beneficial as she is a hard worker with a proven track record of success in previous positions.
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Similar to resume 2016
Effective Professional Writing The MemoAdapted from
Effective
Professional
Writing: The
Memo
Adapted from a presentation by Xavier de Souza Briggs,
Department of Urban Studies and Planning, MIT
I F S M 2 01
Licensing Information
This work “Effective Professional Writing: The Memo”, a derivative of Effective Professional Writing: The
Memo, by the Massachusetts Institute of Technology, is licensed under a Creative Commons Attribution-
NonCommercial-ShareAlike 4.0 International License. “Effective Professional Writing: The Memo” by
UMGC is licensed under a Creative Commons Attribution-NonCommercial-
ShareAlike 4.0 International License.
https://ocw.mit.edu/courses/urban-studies-and-planning/11-201-gateway-planning-action-fall-2007/communication/memo.pdf
https://creativecommons.org/licenses/by-nc-sa/4.0/
https://creativecommons.org/licenses/by-nc-sa/4.0/
https://creativecommons.org/licenses/by-nc-sa/4.0/
“To do our work, we all have to read a mass
of papers. Nearly all of them are far too long.
This wastes time, while energy has to be
spent in looking for the essential points.
I ask my colleagues and their staffs to see to
it that their Reports are shorter.”
- W I N STO N C H U R C H I L L , AU G U ST 9 , 19 4 0
- S O U RC E ( A O N E PAG E R E A D ) : C H U RC H I L L’ S “ B R E V I T Y ” M E M O
https://i.insider.com/592828b05a1d1b02b94fb302?width=700&format=jpeg&auto=webp
Writing Memos
The context of professional writing
Why write memos?
How to write them?
How to make them better?
3
The Context
The workplace or field:
◦ Time is precious.
◦ Information has substantive as well as political implications.
The decision-maker as reader:
◦ Busy and distracted (attention “spread thin”), not necessarily patient while you get to the point.
◦ Info needs are varied, unpredictable, fluid.
◦ Decision-maker sometimes offers vague instructions.
4
Academic vs. professional writing
Differences (when writing concisely)
◦ The academic reader often demands nuance and relevance to established lines of thinking, while the
professional reader wants the “so what’s” for their decision making emphasized (relevance to their
actions).
◦ An academic assignment assumes a small and benevolent audience, but professional documents can be
“leaked,” end up in the hands of unintended readers.
Similarities
◦ Strong essays and strong memos both start with your main ideas, but essays usually build toward
conclusion and synthesis. The memo’s conclusions are usually right up top.
◦ In both, persuasive argument = clear viewpoint + evidence
◦ In both, addressing counter-arguments tends to strengthen your case.
5
Top mistakes in memos
Content:
◦ off point or off task (major substantive
omissions, given the request);
◦ impolitic (risks political costs if leaked);
◦ inappropriate assumptions as to
background knowledge;
◦ no evidence.
Organization:
◦ important info “buried,”
◦ no summary up top, format confusing,
not “skim-able.”
◦ Sentences long and d ...
general resume - includes all 03 24 15
Kay Ostensson has over 36 years of experience as an administrative assistant. She has excellent organizational, analytical, and problem-solving skills. She is proficient in Microsoft Office and experienced resolving technical issues. As an administrative professional, she has scheduled meetings, managed budgets, prepared correspondence, and made travel arrangements. She also has experience administering an MS Windows network with Exchange, including installing and maintaining hardware and software, managing user accounts, and implementing security policies.
Cover Letter
Ben Smith is applying for an Information Technology position. He has critical thinking and problem solving skills related to various Windows operating systems. He has experience building and repairing computer systems, troubleshooting hardware and software issues, and setting up devices and installing drivers and software. Currently he works installing hardware and software images for PCs, printers, and servers. Previously he worked as a Customer Service Manager at Cub Foods where he helped customers and cashiers. Ben has a Bachelor's degree in Information Technology and served in the Army National Guard where he gained leadership and teamwork skills.
Deborah Maestaz II
This document is a resume for Deborah Maestaz outlining her experience as a legal secretary and administrative assistant. Over the past 10 years, she has worked as a legal administrative assistant for a law firm in Minneapolis, a payroll/scheduler for a home health company, and an administrative assistant/regional payroll coordinator. She has extensive skills in Microsoft Office, e-filing, legal documentation, payroll processes, communication, and meeting deadlines. Her background demonstrates over 30 years of experience in legal, healthcare, and business administrative roles.
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Cyber Security Operations Specialist (Mid Level)
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To apply, login or register at: http://www.casy.us/t2tl/ and search req. 176809BR & 176811BR
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This document contains the resume of Debora S. Smith. It summarizes her professional experience in payroll and accounting roles over 15+ years, including most recently at Larson Accounting and Tax Service from 2011-2016 where she performed payroll, accounting, and QuickBooks duties. Prior to that, she held executive administrative roles at Job Corps Center and Med 4 Home Pharmacy. Her education includes an Associate's Degree from Maplewood Community College and some additional accounting courses. Contact information and three professional references are provided at the end.
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This document outlines 10 common mistakes made during the electronic discovery (e-discovery) process in wage and hour cases. These include not involving the right stakeholders, not collecting enough relevant data, making unrealistic assumptions about the ease of data collection, being imprecise in technical requirements, failing to account for system limitations, assuming things have not changed over time, taking data at face value without validation, misidentifying class members, mishandling personally identifiable information, and making production blunders. The recommendations provided are to plan thoroughly, be inclusive, validate requirements and outputs, understand relevant systems, and verify the accuracy and reasonableness of any data collected or produced.
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This document provides a summary of qualifications and experience for Christina Gabriel. She has a degree in Criminal Investigations and experience in administrative, human resources, and logistics roles. Her qualifications include skills in crime scene investigation, evidence processing, organization, communication, and teamwork. She has experience in accounting, payroll, customer service, and conducting investigations.
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Effective Professional Writing The MemoAdapted from
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resume 2016
- 1. KAY M. OSTENSON kostenson@comcast.net 651-373-0669 Profile Experienced Administrative Assistant, Paralegal, Legal Secretary, Network Administrator. Thrives in a challenging atmosphere; takes the initiative to get things done; consistently searches for an improved way of doing things utilizing cutting-edge technology; skillfully and accurately fulfills job requirements and then pursues opportunities to assist others. Ultimate goal: simplify the boss’s job! Skills Summary @ Excellent organizational, analytic and problem solving skills @ Works independently or cooperatively in a team environment @ Independently makes decisions/judgments as appropriate @ Advanced knowledge of numerous software products, including Microsoft Office, etc. @ Transcribe dictation; either machine dictation of “over the shoulder” @ Strictly maintains confidentiality of information Professional Experience Experienced in workers’ compensation, Minnesota no-fault arbitration, personal injury litigation, etc. Setting up new client cases Drafting case-related correspondence Substantial contact with clients, medical personnel, other attorneys, etc. Requesting/maintaining up-to-date medical records and bills, employment/wage information Calculating/maintaining up-to-date itemizations of special damages Obtaining investigative materials (crash reports, PIP ledgers, damage estimates, etc.) Maintaining deadlines/dates calendars Drawing/filing No-Fault Arbitration Petitions Responding to discovery requests Summarizing medical records/depositions Preparing Arbitration Booklet (including calculating outstanding medical bills, interest penalties, mileage, wage loss) Negotiating medical balances/interest claims Drafting pleadings/documents Administration/Use of Odyssey E-filing Maintaining client database, office forms, procedures, macros, etc. Maintaining Case Disbursement Account Ordering office supplies All incoming and outgoing mail for the office All incoming phone calls and voice messages Managing issues with all office equipment Researched, purchased, installed, maintained, trained personnel on an MS Windows OS Network with Exchange (Outlook) Employment History Appert Law Office Roseville, Minnesota July 2015 to present Mahoney, Dougherty & Mahoney Minneapolis, Minnesota 2005-2015 Zurich North America Baltimore, Maryland 2000-2005 Anderson, Coe, & King Baltimore, Maryland 1998-2000 Mahoney, Dougherty & Mahoney Minneapolis, Minnesota 1983-1998