Kay Ostensson has over 36 years of experience as an administrative assistant. She has excellent organizational, analytical, and problem-solving skills. She is proficient in Microsoft Office and experienced resolving technical issues. As an administrative professional, she has scheduled meetings, managed budgets, prepared correspondence, and made travel arrangements. She also has experience administering an MS Windows network with Exchange, including installing and maintaining hardware and software, managing user accounts, and implementing security policies.

1. KAY M. OSTENSON kay.ostenson@hotmail.com 651-373-0669
www.linkedin.com/in/kayostenson
Profile
Administrative assistant with 36 years’ experience. Thrives in a challenging atmosphere; whenever
possible takes the initiative to get things done instead of waiting for direction; consistently searches for
an improved way of doing things utilizing cutting-edge technology; skillfully and accurately fulfills job
requirements and then pursues opportunities to assist others. Ultimate goal: simplify the boss’s job.
Skills Summary
● Excellent organizational, analytic and
problem resolution skills
● Work independently or cooperatively in a
team environment
● Independently make decisions and judgments
as appropriate
● Advanced knowledge of numerous software
products, including Microsoft Office, etc.
● Transcribe dictation; either machine dictation
or “over the shoulder”
● Advanced experience in resolving
technical/software issues on personal
computers and laptops
Professional Experience
Administrative Professional
 Maintain task lists/calendars for multiple executives, schedule meetings, rooms, and conference
calls, coordinating availability
 Manage budgets and expenses, including processing/tracking invoices
 Work with highly complex, sensitive and confidential material requiring sound judgment and
discretion
 Prepare written material with a high degree of professionalism and accuracy
 Create/maintain correspondence, databases, records management systems, and paper and
electronic filing systems
 Review incoming mail, determine processing required and take necessary action
 Recommend and implement improvements to processes or procedures
 Prioritize/manage multiple competing tasks, while maintaining high attention to quality and detail
 Establish and maintain strong working relationships
 Make travel arrangements and accommodations; prepare itineraries
 Extreme flexibility in schedule, time constrains, etc.
Systems Administration (MS Windows OS Network with Exchange (Outlook))
 Research, purchase, install, configure, maintain, train/instruct users, diagnose/troubleshoot, and
repair or replace as required network hardware, PCs, firewall, peripherals, operating systems,
software, cables and wiring, hubs, switches, panels, routers, UPS, etc.
 Maintain “parts department” of hardware components from discarded PCs, etc., for later use
 Implement security policies and programs, including policies regarding disposal of old equipment
 Develop familiarity in all company software in order to assist/instruct others in use thereof

2. KAY M. OSTENSON kay.ostenson@hotmail.com 651-373-0669
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 Analyze/audit system logs and identify/research/repair potential issues
 Create, modify, and organize directory structures, configure Active Directory/Group Policy/Security
to ensure the ethical requirements of the Lawyers’ Professional Responsibility Board are met or
exceeded and ensure privacy of confidential company information in accordance with company
requirements
 Review, approve and apply updates, patches, and configuration changes
 Add, remove, or update user account information, reset passwords, etc., in Active Directory
 Perform system clean-up functions (delete old users, log files, temp files, perform defrag, etc.)
 Maintain working knowledge of DNS, DHCP, TCP/IP, Subnet masks, OSI Model, VPN
 Create and maintain documentation regarding network configuration, firewall configuration, office
map of jacks/panel/switch configuration, records of software licenses, software version numbers,
hardware serial numbers, requirements, etc.
 Establish/maintain relationships with vendors for purchases, problem resolution, technical support,
etc.
Employment History
Mahoney, Dougherty and Mahoney, P.A. Minneapolis, MN 1985-2015
Education
St. Paul Technical Vocational Institute, Legal Secretary Course Certificate
Inver Hills Community College, Paralegal (3.8 GPA)