The document provides a summary of Danelle Rhiner's work experience and education. It details her experience over 13 years working in customer service and administrative roles for two Jewish non-profit organizations, where she assisted with fundraising events, maintained donor databases, processed receivables, and provided support to customers. It also lists her proficiency with various software programs.

1. Danelle Rhiner
462 Vaughn Avenue
San Jose, CA 95128
(408) 410-4599
ellenad64@yahoo.com
SUMMARY Dedicated support professionalwith a strong commitment to customer service, stewardship, organization and time
management.
WORK EXPERIENCE
10/03 to 10/16 Jewish Federation of Silicon Valley, Los Gatos, CA
Initially hired as a contract employee to fill in as receptionist and assist with their largest fundraising event.
Subsequently hired full time as Campaign Assistant,a position that took on many responsibilities and adapted
throughout my employment.
 Billed and processed account receivables and collections
 Maintained and managed donor database
 Assisted with audit
 Assisted donors with financial inquiries
 Assisted with events,phone-a-thons,trainings and meetings either physically or by providing needed
documentation or reports
 Assisted and solicited multiple Annual Campaigns of 2M+ and the Capital Campaign of 26M
 Collaborated with Blackbaud and many Raiser’s Edge consultants overthe years to help Raiser’s Edge
support Federation’s needs
 Utilized query, export and reporting to achieve accurate results for board and campaign reports,strategic
planning, donor pledge cards, statements and solicitation lists
 Participated with Blackbaud’s task force, working to develop a structure specifically for the Jewish
Federation of North America database
 Encouraged teamwork and collaboration between internal departments and other agencies within the building
 Maintained conference room calendar
9/99 to 10/03 Addison-Penzak Jewish Community Center, Los Gatos, CA
Initially hired as receptionist, subsequently became Facilities Director and then Membership Assistant.
 Greeted and communicated with members
 Assisted Membership Director in many capacities
 Managed and maintained membership database
 Staffed many events (usually but not limited to an accounting capacity)
 Assisted programming staff
 Booked room rentals and garnered contracts and necessary documentation
 Maintained building including hiring contractors when necessary
EDUCATION
De Anza College, Cupertino CA
General Education
I am proficient in Raiser’s Edge, Microsoft Office Suite and worked in Constant Contact.