Please take a look at some of my most recent experience in the Hospitality field!

1. Kendra Ollis
253 Garfield Ave. NW
Grand Rapids, MI 49504
313.848.2618
kendra.ollis@gmail.com
Objective
To obtain a position that will enhance my experience in the Meeting and Event Planning field while utilizing
my business, communication and leadership skills.
Education
Grand Valley State University
Bachelors of Science: April 2014
Major: Hospitality and Tourism Management
Emphasis: Meeting and Event Planning
Interests: Events/Programming, Leadership, Philanthropy, Student Affairs and
Youth Development
Skills
 Proficient in Microsoft Office, iMovie, Social Media outlets (i.e. HootSuite, WordPress,
Eventstagram etc.)
 Marketing Experience: Exposure to Photoshop, InDesign, Illustrator, Content
Management Systems (website management), CVENT and EventBrite
 Financial Experience: creating and submitting invoices, budget management, OnBase
and myBanner
 Data Collection/Analysis: SurveyMonkey, SalesForce and EPICENTER
Employment
Dolphin Vacations: Professional Travel Agency
(January 2016 – Current)
Housing Coordinator
 Coordinate hotel accommodations for sports groups/tournaments held in Grand Rapids, Michigan
 Create registration sites to assist groups in reserving their housing arrangements
 Create and send Request for Proposals (RFPs) to local hotels to accommodate tournaments’
attendees
 Track inventory of available hotel space and manage contracts with various hotels
Grand Valley State University Charter Schools Office
(April 2014 – August 2015)
Project Specialist
 Assisted Manager of Programs and Marketing with annual events hosted by the Charter Schools
Office (Golf Outing and Tigers Outing)
 Made event space reservations, hotel reservations for workshop facilitators, ordered catering,
prepared space for workshop or event. Completes all day-of, during and post event management
responsibilities

2.  Coordinated professional development workshops provided for teachers and administrators at
charter schools
 Assisted Manager of Programs and Marketing with Summer Enrichment Camp and Campus Visits
 Conducted Front Office duties such as credit card reconciliation, created contracts for vendors,
recorded minutes of Front Office Meetings, maintained front office and supported the needs of
other staff members
Grand Valley State University – Event Services
(August 2013 – April 2014)
Desk Assistant
 Assisted guests with room and event reservations by using Virtual EMS database system
 Logged program evaluations and conducted billing obligations (tracked reservation payments, sent
out invoices, etc.)
 Set up event locations with requested equipment; acted as on-site Events Client Assistant
Volunteer Experience
Kentwood Community Church – Leadership Development Intern Kentwood Community
Church – Leadership Development Intern
(January 2014 – August 2014)
 Planned professional development events Kentwood Community Church attendees and the
surrounding community
 Created grants, public releases and other supplemental documents for community events
 Supported the promotional strategies team for the Global Leadership Summit
West Michigan Refugee Education and Cultural Center – Social Media/Public Relations Intern
(August 2013 – December 2013)
 Created Twitter page and a social media presence
 Helped plan and create events to promote the center
 Assisted with tutoring sessions with children and prepared material for presentations about the
organization and its purpose
Arena District of Grand Rapids – Events Intern (January 2013 – June 2013)
 Sought entertainment for events hosted by Arena District such as Mardi Gras, GR’s Got Talent,
Downtown Fiesta and ArtPrize Preview
 Met weekly with Arena District volunteers and sponsors to build a better working relationship
and evaluate how to improve events
 Implemented marketing strategies to promote the Arena District such as assisting with press
releases, working with the social media pages and creating flyers/posters
Sigma Lambda Gamma National Sorority, Incorporated; Omicron Alpha Chapter – Grand
Valley State University
 Alumni Advisor (2014-2015)
 President, Treasurer, Secretary and Alumni Relations Chair (2013-2014)
 Vice President of Program Development and Alumni Relations Chair (2012-2013)

3. Multicultural Greek Council, Grand Valley State University Multicultural Greek Council, Grand
Valley State University
 President, Treasurer and Secretary (2013-2014)
 Treasurer (2012-2013)
 Assistant Camp Director - GVSU Charter Schools Office (July 2014 & 2015)
 Campus Tour Ambassador – GVSU Charter Schools Office (October 2014-Present)
 Leadership Essentials Participant and Coordinator – Kentwood Community Church (January
2014-August 2014)
 Association of College Unions International (ACUI) Conference Attendee (November 2013)
 Greek 101 Facilitator (Diversity Presentation) (October 2013)
 Grand Valley Freshmen Orientation – Transitions Leader (August 2013)
 Susan G. Komen For The Cure Intern (Summer 2012)
 Grand Rapids Wine, Beer & Food Festival Volunteer (November 2011)
 March of Dimes: Signature Chef Auction Volunteer (November 2011)
 West Michigan Wedding Association Bridal Show Volunteer (October 2011)
 Grand Valley State University Office of Admissions Tour Guide (2011-2012)
Certifications
CVENT: Online Event Management Software (October 2012)
First Aid/CPR/AED Certified (May 2014)