1. JONAH W. MARTIN
165 Moffitt Street, San Francisco, CA 94131| Phone: (415)-205-1619 | Jwmartin@UCDavis.edu
EDUCATION
University of California Davis June 2016
Bachelor of Arts in Political Science
City College of San Francisco December 2013
Associate in Science, Biological Sciences
Associate in Science, Science and Mathematics
Associate in Science, Social and Behavioral Sciences
SKILLS
 In depth understanding of policy implementation in San Francisco.
 Computer Skills Excel, Word, Photoshop,and physicalQA, social media (Twitter, Pinterest, Instagram, and Facebook).
 Writing and research skills data collection and analysis.
 Communication skills highly verbal, works well in teams, effective at voicing concerns.
 Personal characteristics enthusiastic,cooperative working style, flexible.
ADVOCACY AND COMMUNITY SERVICE
Community Advocate,Member of the Glen Park Association Fall quarter 2015-Present
 Joined the Glen Park Association,the neighborhood association to advocate for transportation policies and solutions to issues
associated with our local parks and playgrounds.
 Our association offers grants for $500-1500 in aid, one recently for Sunnyside Elementary School’s special needs classrooms.
 Member of Glen Park Association Transit Committee, primary point of contact for SFMTA Bosworth Bike Lane project.
EXPERIENCE
Red & White Fleet San Francisco San Francisco, CA
Ticket Agent Jan 2015-Present
 Handling cash,credit, and voucher transactions totaling as much as $30,000 as part of a three to four person team within the
box office.
 Maintain a detailed knowledge of third party vendorcompanies and fostering relationships with tourguides directly at the
box office keeping detailed records, in the form of a balance sheet.
 Responsible for responding to customer complaints at the transaction level and providing solutions on an individual basis
ACME Testing Specialist Aug 2015-Oct 2015
 Dedicated physical testerfor ACME point of sale systemtasked with documenting bugs through a pattern of testing standard
work flows and then reproducing the bugs with video recording.
Customer Service Agent (CSA) Apr 2014-Jan 2015
 Member of a medium sized team of eight to ten people with the flexibility to do any of the roles filled by CSAs.
 Distribution and maintenance of audio devices on boats scanning tickets and keeping accurate passengercounts.
 Answer questions about products,general questions pertaining to local attractions and activities and direct passengers to
proper boarding area
City College of San Francisco San Francisco, CA
Student Assistant for Policy Implementation Apr 2013-Jul 2013
 Programmed new spreadsheets on excel for Student Learning Outcomes (SLO’s) for the Social Sciences Department.
 Collected and entered the data for SLOs and performed data analysis, for larger process of meeting accreditation standards.
City College of San Francisco Office of Student Affairs San Francisco, CA
Volunteer, Academic Policy and Records Aug 2012-Oct 2012
 Answered questions and dispersed academic forms for late withdrawal or course repetition to students by outlined policy
requirements and form submission
 Verified completion of forms before submission and informed students ofany issues to be fixed.
 Showed students firsthand howto navigate their records in order to obtain necessary information.
 Guided anyone with questions that could not be served at the office of student affairs to the appropriate office or building.