Patricia Martin is seeking a leadership position that utilizes her skills in project management, time management, vendor management, strategic planning, and team building. She has over 12 years of experience in fast-paced environments processing mail and remittances, handling cash, and using systems like Microsoft Office, J&B Applications, CMS, and SAP. Her experience includes roles at BANCTEC as a Senior Account Management Specialist and at ALLSTATE INSURANCE as a Senior Remittance Management Specialist.

1. Patricia A. Martin
4708 Fawn Dr.  Fort Worth, TX 76132 (817) 584-1370  martins01@charter.net
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Objective:
Seeking position requiring excellent leadership skills in a fast pace environment.
Opportunity to bring out the best in those around me, by implementing the skill set
attained from my background. Performing a variety of high-level projects in support of
organization and office level goals.
Summaryof Qualifications:
• Background in Microsoft Office, J&B Application, CMS, Outlook, SAP
• Strong use of 10 key processes in retail, wholesale lock box and claims
• Opening and sorting of retail and wholesale lockbox and claims mail
 Training experience rotation
 Multi-functional in aspects of Cash retail and Wholesale Remittance lock
box processes.
Core Strengthsand Abilities:
 Project Management
 Enthusiastic learner
 Skilled in Time
Management
 Vendor Management
 Strategic Planning
 10 Key 10,000+
KPM
 Proficient in HIPPA
 Attention to Detail
 Team Building/ Leadership
 Work within Strict Deadlines
 Exhibit Process Development
 Cash Handling
 Microsoft Office Suite
ProfessionalExperience:
BANCTEC----November 2011-present
 Senior Account Management Specialist
 Fast-paced, high volume, deadline and accuracy driven environment
 Detail-oriented, secure operations center
 Mail and remittance
 Cash handling large dollar amounts
 Mortgage companies, Finance and Doctors office
 77-80 track-XDX Docuscan
 Client development communications
 Deposit Desk Retail-handling balancing and transmitting balances of
various internal retail departments to home office

2. Patricia A. Martin
4708 Fawn Dr.  Fort Worth, TX 76132 (817) 584-1370  martins01@charter.net
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ALLSTATE INSURANCE ---------March 1999-November 2011
 Senior Remittance Management-Specialist (July 2008-November 2011)
 Remittance Management Specialist (March 1999-July 2008)
• XML transmit process for claims work,
 Handled file transmits for retail cash process for internal and external
clients to main office
 Use of mainframe and SAP systems within retail cash process
 J&B software in applications of retail process
 Claims processing
 Subrogation-paperwork (auto, mortgage, basic claims)
 Internal employee communication chain of command on a broad scale
 Use of 7780 track in dual process for transfer of work to imaging station
for retail and wholesale checks to client accounts
 Claims handling of XML transmit
Education:
TARRANT COUNTY COLLEGE—FORT WORTH, TX
 Communications
OKLAHOMA UNIVERSITY—NORMAN, OK
 Communications
 Fine Arts
Achievements:
• Promoted to Senior Remittance Processor-Cash-Accounting.
• Communications-group team leadership meetings and classes
• Self-Developed-Company Education classes
• Cross-trained multiple departments and LRN classes
• Participated in training of new team members in retail process migration to
Remittance lock processes
• Multi-functional regarding aspects of Cash handling; Retail and Wholesale
Remittance lock box processes.