1. MODES AND SOURCES OFMODES AND SOURCES OF
RESERVATIONRESERVATION
COMPILED BY SUNIL KUMARCOMPILED BY SUNIL KUMAR

2. Functions Of Reservation SectionFunctions Of Reservation Section
 The main function of reservation section of theThe main function of reservation section of the
hotel is to help the hotel in generating revenuehotel is to help the hotel in generating revenue
from future and prospective room sales.from future and prospective room sales.
 To receive the reservation request, theTo receive the reservation request, the
availability of rooms to be checked.availability of rooms to be checked.
 To process the reservation either to accept, waitTo process the reservation either to accept, wait
list or to deny it.list or to deny it.
 Communicating, maintaining all reservationCommunicating, maintaining all reservation
request, correspondence.request, correspondence.
 To ensure 100% occupancy at all time.To ensure 100% occupancy at all time.
COMPILED BYCOMPILED BY
MR.P.SURESH,LECTURERMR.P.SURESH,LECTURER

3. Modes of ReservationModes of Reservation
 Verbal (telephone, in person)Verbal (telephone, in person)
 Written ( letter fax telegrams e-mail)Written ( letter fax telegrams e-mail)
COMPILED BYCOMPILED BY
MR.P.SURESH,LECTURERMR.P.SURESH,LECTURER

4. Sources of ReservationSources of Reservation
 Travel agentsTravel agents
 Tour operatorsTour operators
 F.I.T( free individual traveler)F.I.T( free individual traveler)
 AirlinesAirlines
 Corporate companiesCorporate companies
 Embassies, high commissionsEmbassies, high commissions
 Government &semi government offices.Government &semi government offices.
 NGO’SNGO’S
 Same chain of hotels.Same chain of hotels.
 CRO&IRSCRO&IRS
COMPILED BYCOMPILED BY
MR.P.SURESH,LECTURERMR.P.SURESH,LECTURER

5. RULES FOR THE F/O STAFFRULES FOR THE F/O STAFF
 Do not lean on the counterDo not lean on the counter
 Guest is more important than any otherGuest is more important than any other
workwork
 Have a eye to eye contact duringHave a eye to eye contact during
interaction with the guest.interaction with the guest.
 Don’t turn your back to the guest.Don’t turn your back to the guest.
 Do not gossip over the phone.Do not gossip over the phone.
 don’t discuss your personnel matters withdon’t discuss your personnel matters with
the guest.the guest. COMPILED BYCOMPILED BY
MR.P.SURESH,LECTURERMR.P.SURESH,LECTURER

6. RULES FOR THE F/O STAFFRULES FOR THE F/O STAFF
 Do not lean on the counterDo not lean on the counter
 Guest is more important than any otherGuest is more important than any other
workwork
 Have a eye to eye contact duringHave a eye to eye contact during
interaction with the guest.interaction with the guest.
 Don’t turn your back to the guest.Don’t turn your back to the guest.
 Do not gossip over the phone.Do not gossip over the phone.
 don’t discuss your personnel matters withdon’t discuss your personnel matters with
the guest.the guest. COMPILED BYCOMPILED BY
MR.P.SURESH,LECTURERMR.P.SURESH,LECTURER