zahid ahmad zargar

1. NEW TRENDS AND
PROCEDURE FOR MAKING
THE RESERVATION IN HOTELS
 SUBMITTED BY
 ZAHID ZARGAR
 NEHA KUMARI
 PRABATH CHATRI
 RAUSHAN RAJ

2. WHAT IS HOTEL?
 HOTEL IS A PLACE WHICH PROVIDES FOOD
AND SHELTER TO THE BONAFIED GUESTS
UNTIL HE/SHE IS CAPABLE TO AVAIL THE
SERVICES AND PAY FOR THEM.

3. RESERVATION
 Booking in advance.
 In context of hotel industry, we mean advance booking
of room, of tables in restaurant & banquet hall.
 It is a mutual agreement between the guest & the hotel
in which the guest hires accommodation from the hotel
at a given time

4. RESERVATION PROCEDURE
 Receiving the reservation request.
 Determining the availability of room.
 Accept or deny the reservation request.
 Document the reservation details.
 Confirming the reservation.
 Maintaining the guest folio.
 Blocking off the room on the reservation

5. MODES OF RESERVATION
Telephone Letter, telex, fax, e-
mail
VERBAL WRITTENWALK-IN
IN-PERSON

6. TYPES OF RESERVATION
TENTATIVE
RESERVATION
CONFIRMED
RESERVATION

7. CONFIRMED
RESERVATION
GUARANTEED
RESERVATION
PREPAYMENT
CREDIT
CARD
ADVANCE
DEPOSIT
TRAVEL
AGENT
CORPORATE
NON-GUARANTEED
RESERVATION

8. NEW RESERVATION TRENDS
 THE ADVANCEMENT IN MOBILE TECHNOLOGY
 ONLINE RESERVATION THROUGH WEBSITES
 CENTRAL RESERVATION SYSTEM
 GLOBAL DISTRIBUTION SYSTEM
 MOBILE APPLICATIONS

9. MOBILE BOOKING TRENDS
 Mobile continues to be a growth market for
hoteliers.
 Reservation booking via mobile devices
using open view internet.
 74 percent of bookings for hotel is done
through mobile

10. RESERVATION THROUGH WEBSITES
 Websites makes hotel booking easier and simpler.
 Online hotel reservations are popular method for
booking hotel rooms.
 goibibo provides online hotel bookings all over the
world
 World’s top hotel website trivago.in makes user’s to see
250 booking sites of 1,000,000 hotel’s.

11. HOTEL RESERVATION SYSTEM
 Central reservation system is a
computerized system that stores
information about hotel.
 Delivers reservations to properties.
CRS helps hoteliers to control all
reservations that come from different
sources in a single control system

12.  Central reservation system reservations
are directly entered into the interfaced
PMS through internet.
 CRS is a tool which is easier to use for
growing business.
Global distribution system are
galileo, sabre, and worldspan.

13. MOBILE AAPLICATIONS
 Today hotel’s develop anriod aap’s for
customers which shows what the hotel looks
like, as well as what they offer.
 Use hotel app is simple and always a nice
perk.Some app’s are expedia, tripadvisor,
kayak, priceline, hotel tonight, ihg
hotel booking.

16. RESERVATION STATUS TABLE
 Brand.com 33%
 Voice reservation 13.3%
 Direct to property 24.2%
 GDS 15.4%
 Online travel agency 14%

17. LATEST TREND
Canadian Mobile Hotel Bookings Increased
Upwards of 80 Percent in 2014
Choice Hotels Launches Hands-Free Hotel
Reservations for Ford Vehicles
Hoteliers Look to Drive Mobile Web Bookings
with Increased Spend