This document provides a report on comparing smartphone and non-smartphone users. It includes an executive summary describing trends in smartphone growth and usage. The introduction defines smartphones and their features. The objectives section lists goals of analyzing user preferences and satisfaction based on age, gender, education. The methodology describes the survey approach using questionnaires with 30 participants. Key findings are that most users are aged 18-25, have a college degree, and use Android phones for social media, games and information. In conclusion, the smartphone market is rapidly changing with new technologies and short product cycles.

1. BUSINESSRESEARCH
METHODS
SUBMITTED TO:-
Mam Saima Iram
SUBMITTED BY:-
Ayesha Hamid
Comparative Analysisof
Smartphone and Non-
Smartphone users

2. TABLE OF CONTENTS
1. Executive summary
2. Introduction
3. Objective
4. Research Methodology
5. Questionnaire and Responses
6. Sample plan and size
7. Data analysis and hypothesis
8. SWOT analysis
9. Observation
10. Conclusion
11. References

3. EXECUTIVE SUMMARY
A Smartphone is a mobile electronic device which runs an advanced operating system that
is open to installing new applications, is always connected to the internet, and which
provides very diverse functionality to the consumer.
Unit sales of smart phones have been growing faster than the overall market for cell phones.
This report finds that this trend will continue, based upon increased user demand. This
demand is primarily driven by greater competition for mobile applications that add
capabilities. New and prospective Smartphone buyers are drawn to new mobile
applications, even though the median number of applications downloaded for all platforms,
including the Apple iPhone, is relatively modest—below five applications per user for each
platform.
After a period of slower growth caused by uncertain economic conditions, the Smartphone
market will grow over 20% annually over the next five years. The greatest upside would
come in the way of a mandate by the Chinese government directing manufacturers to use a
Linux platform, such as Google’s Android, for all smart phones. The greatest threat to
continued Smartphone growth would be from a crisis, where Smartphone security—or the
lack thereof—is to blame. According to my research, cell phone users are not very
concerned with security, and many do not even take basic steps to protect the data on their
phones.

4. INTRODUCTION
Cell phones generally get a bad reputation when it comes to education, seen as a distraction
to the learning environment. Student’s text message plays games, or surf the web when they
are supposed to be learning or studying. But with the development of phones that have the
capacity to run programs designed as study tools and student resources, cell phones can
actually help students learn, rather than distract from the learning environment.
The spread of Smartphone is the key. Smartphone’s, such as the iPhone/iTouch, Droid,
Nexus One, and Blackberry have many computer-like features, many with touch-screens
and other very interactive features. Smartphone’s have downloadable “apps” that are
provided by either the cell phone provider, or by other companies that have developed
versions of their product especially for smart phones, such as Microsoft and Amazon.
A Smartphone is a cellular phone with better, faster and enhanced operating abilities and
performance which earlier was restricted to Personal Digital Assistant (PDAs) and portable
computers only.
Smartphone’s are best known for their fast processing speed, high speed internet
connectivity and the availability of numerous utility features. It is these features which set it
apart from the other feature phones available today in the market. Globally, Smartphone
Market grew 61% in 2011. The Smartphone segment showed an impressive growth of 68%
in India.
OBJECTIVES
 The aim of this research process is to compare smart phone and non smart phone users. The
various objectives of this problem are as follows:
 Analyze the preference for smart phones for different age groups and across genders.
 Analyze the impact of level of education on usage of smart phones.
 Analyze the satisfaction among the smart phone and non smart phone users.
 Analyze the reasons why users prefer smart phones.
RESEARCH METHODOLOGY
Data Collection:
The data, which is collected for the purpose of study, is divided into 2 bases:
Primary Source:
The primary data comprises information survey of “Comparative analysis of smart phones
and non smart phones users”. The data has been collected directly from respondent with the
help of structured questionnaires.
Secondary Source:
The secondary data was collected from internet and references from Library.

5. The research method used is descriptive research for our problem statement.
Sample Size and Design:
A sample of 30 people was taken on the basis of convenience. They were contacted on the
basis of random sampling.
Research Period:
Research work is only carried for 5 or 6 days.
Research Instrument:
This work is carried out through self-administered questionnaires. The questions included
were open ended, dichotomous and offered multiple choices.
Questionnaire and Responses
Q1. What is your gender?
1. Male
2. Female
Q2. What is your age?
1. 18-21
2. 22-25
3. 26-30
4. 31-40
5. 41- 50
Q3. What is the highest level of education you have completed?
1. High School
2. Some College
3. 2-year college degree
4. 4-year college degree
5. Master’s degree

6. Q4. Do you use or own a Smartphone as your primary mobile phone?
1. Yes
2. No
Q5. What brand of Smartphone do you use? (Select your primary mobile phone if you
have more than one)
1. IPhone
2. RIM / Blackberry
3. Android OS
4. Windows OS
5. Palm
Q6. EXCLUDING VOICE CALLS, how often do you use your smart phone in these
situations?(Different situations are provided and you are required to one of the four
options which are 'OFTEN', 'SOMETIMES', 'SELDOM', 'NEVER')

7. Q7. Multitasking: EXCLUDING VOICE CALLS, how often do you use your smart phone while
simultaneously doing these activities?
Q8. How often are you consuming different types of information on your Smartphone?

8. SAMPLES
Sample Size :25
Sample Frame : Adhiwal Chowk
Sample Unit : Adhiwal Chowk , Jhang
Constraints : Time & No of respondents
Survey : Questionnaire
DATA ANALYSIS AND HYPOTHESIS
SWOT ANALYSIS
Strengths
Android:
 Many different options for handsets.
 A more open platform allows more business specific apps.
 Extensive customization of user interface that best suits the user.
IPhone:
 Simple and easy to use interface.
 Very little security issues to be concerned with.
 With only one handset the end user experience will be the same for all users.
Weakness
Android:
 More prone to security risks and malicious apps.
 Because of different handsets and user interfaces, the user experience will be
inconsistent
IPhone:
 No choice of handsets.
 A controlled and closed platform doesn’t allow the easy use of business specific apps
Opportunities
 Communication-being that these devices are fully internet capable, connection to current
customers and clients is seamless.
 Can reach a new range of customers.
Threats
 Bad implementation of a particular smart phone platform.
 Smart phones have a learning curve and may not be user friendly to potential
customers.

9. OBSERVATIONS
Following observations could be made after surveying 74 people about the usage of smart
phones
 46% of the males and 54% of the females use smart phones.
 People falling in the age group of 18-21 use smart phones the moist with a percentage of
59% followed by people in the age group of 22-25 with 28%.
 Graduates are frequent users of smart phones with 58% falling in Batch. Category and 24%
belonging to B.B.A.
 Maximum users of smart phones used Android OS with 40% followed by RIM/Blackberry
(26%), closely matched with iPhone users with 22%.
 People working in corporate sector often use smart phones in the break time, lunch, boring
meetings, etc. and sometimes use it while gamming or exercising (These are all cases
excluding voice calls).
 Other than that people tend to use smart phones mostly when waiting in line at the grocery
store, picking up kids, etc (These are all cases excluding voice calls).
 Students mostly tend to use it for school or work related tasks, listening to music, e-
mailing, chatting, gaming and texting (These are all cases excluding voice calls).
The graph shows percentage usage of
smart phones for various activities
The figure shows the percentage penetration
of smart phones in different countries

10. CONCLUSION
The Smartphone market is rapidly changing, with constant product introductions, quickly
evolving technology and designs, short product life cycles, aggressive pricing, rapid
imitation of product and technological advancements, a highly price sensitive consumers.
The Smartphone market consists of all firms throughout the world that manufacture and sell
smart phones to consumers. No one firm in the market has sufficient market share to control
prices, resulting is strong rivalry and competitive pricing. The barriers to entry are high due
to the existence of patents, high fixed costs and economies of scale, regulation, and brand
loyalty. The individual market participants engage in attempts at product differentiation,
some being more successful than others.
Inter market effects are also significant in the Smartphone market. Multiple other markets
have an effect on the Smartphone market: from the suppliers, to the industrial designers, to
the distributors, to the retailers, to the network service providers. Because of its rapid
change, the Smartphone market is likely to be significantly different in as short a time as 1-
5 years.
REFERENCES
1) http://www.ideals.illinois.edu/bitstream/handle/2142/18484/Cromar,%20Scott%20-
%20U.S.%20Smartphone%20Market%20Report.pdf
2) https://sites.google.com/site/itec1301smartphoneswotanalysis/home/weaknesses
3) http://my.opera.com/fukefan/blog/2012/04/06/survey-report-smartphone-users-obsessive-
fiddlers