Required Reading Cantrell, S. (2016). Tooling up to prevent never events. Northfield: Healthcare Purchasing News. Dimsdale, J. E. (2017). Assuring quality health care outcomes: lessons learned from car dealers? Patient Related Outcome Measures, 8, 1–6. Gleeson H, Calderon A, Swami V, et al. (2016). Systematic review of approaches to using patient experience data for quality improvement in healthcare settings. BMJ Open 2016;6:e011907. Ha, C., McCoy, D. A., Taylor, C. B., Kirk, K. D., Fry, R. S., & Modi, J. R. (2016). Using Lean Six Sigma methodology to improve a mass immunizations process at the United States Naval Academy. Military Medicine, 181(6), 582-588. Health and medicine - health organization and management; University of Malta details findings in health organization and management (continuous quality improvement in a Maltese hospital using logical framework analysis). (2017). Health & Medicine Week, , 5215. Kozusko, S. D., Elkwood, L., Gaynor, D., & Chagares, S. A. (2016). An innovative approach to the surgical time out: A patient-focused model. Association of Operating Room Nurses. AORN Journal, 103(6), 617-622. Lee, S. L. (2017). The extended surgical time-out: does it improve quality and prevent wrong-site surgery?. Issues, 2016. Lee, T. (2016). Lean and Six Sigma: these process improvement strategies from the business world can be used effectively in your office. Contemporary OB/GYN, 61(6), 28-35. Mudiwa, L. (2016). Group to use Lean Six Sigma to meet ED targets. Irish Medical Times, 50(31), 3. Mills, E. (2016). The WakeWings journey: Creating a patient safety program. Association of Operating Room Nurses.AORN Journal, 103(6), 636-639. Nguyen, M. C., & Moffatt-Bruce, S. D. (2016). What's New in Academic Medicine? Retained surgical items: Is “zero incidence” achievable?. International Journal of Academic Medicine, 2(1), 1. Surgery - discectomy; investigators from Oregon Institute of Technology target discectomy (hospital charges associated with "never events" comparison of anterior cervical discectomy and fusion, posterior lumbar interbody fusion, and lumbar laminectomy to total joint. (2016). Biotech Week,, 399. Kamiya, Y., Ishijma, H., Hagiwara, A., Takahashi, S., Henook A.M., Ngonyani, Samky, E. Evaluating the impact of continuous quality improvement methods at hospitals in Tanzania: a cluster-randomized trial. Int J Qual Health Care 2017; 29 (1): 32-39. Websites: Agency for Health Care Research and Quality (n. d.). Never events.http://psnet.ahrq.gov/primer.aspx?primerID=3 The Joint Commission: http://www.jointcommission.org/ Module 2 Required Reading Adirim, T., Meade, K., & Mistry, K. (2016). A New Era in Quality Measurement: The Development and Application of Quality Measures. Pediatrics, e20163442. Banahan, B., Hardwick, S., Noble, S., & Clark, J. (2016). Using pharmacy quality measures in medicaid drug utilization review programs. Research in Social and Administrative Pharmacy, 12(4), e5-e6. Büchtemann, D., Kästner, D., War.