This report is been done on an Airline service industry, where me and my group members have done the market research on 3 different airlines.

1. Ticket Reservation System
GROUP MEMBERS:
Mr. Kashif Saleem – 13538
Mr. Fahad Aziz – 13522
Mr. Muhammad Majid – 13527
Ms. Lorraine Knowles – 13521

2. TABLE OF CONTENTS
I. Acknowledgment
II. Executive Summary
III. Information on Airline Business
IV. Market Research on Airlines
V. Website Homepage Layout
VI. Technology & Platform
VII. Database
VIII. Ticketing Process
IX. Conclusion

3. ACKNOWLEDGEMENT
Thank you Allah, the almighty for blessing us with the knowledge and resources to
complete this report.
We are happy to present this report to our teacher - Mr. Syed Ali Abbas.
We would like to acknowledge and extend our heartfelt gratitude to Mr. Syed Ali
Abbas.
During this report we learnt the ticketing systems, software, processes and the way
the e-ticketing is being done now days through various airlines. We have tried our
best to find out the necessary information to complete our report.
At the end we would like to thank all of those people who helped us complete this
report.
Thank You

4. EXECUTIVE SUMMARY
The entire idea of this report is to know the ticketing systems, softwares, processes
and the way the e-ticketing is being done nowadays in a transportation services.
This report is based on market analysis of three different Airlines. The analysis is
based to check the comparison of each Airline business, facilities & services, and
the technologies they use in their operations
We have selected PIA - Pakistan International Airline to share the idea of the
ticketing process and the software that are being used to function the website.
We also have provided with some recommendations and conclusion to the best of
our knowledge.

5. SHAHEEN AIR
Shaheen Air is a private Pakistani airline with its head office in Karachi. Shaheen Air, which
provides passenger, cargo and charter services, serves the major cities of Pakistan and the Persian
Gulf.
It was founded in December 1993. It was accorded the status of 'Second National Carrier of
Pakistan’s, by the Government of Pakistan, and focuses much of its routes on cities in Northern
Pakistan, rather than Karachi.
The airline's primary hub is the Jinnah International Airport (KHI), Karachi, with a secondary hub
at Benazir Bhutto International Airport (ISB), Islamabad and at Allama Iqbal International Airport
(LHE), Lahore. Besides serving major domestic routes i.e. Karachi, Lahore, Islamabad, D.G.
Khan and Peshawar, Shaheen Air has also been operating flights to Dubai, Abu
Dhabi, Riyadh, Al Ain, Kuwait, Doha and Muscat from almost all the major international
gateways of Pakistan.
Website Homepage:

6. Airblue
Airblue Limited is a private airline with its head office in Islamabad, Pakistan. Air blue fleet
consists of next-generation Airbus A320 and A321 aircrafts. Led by a team with decades of
experience in the industry, air blue embodies a new era in passenger air travel.
Air blue operates scheduled flights linking six domestic destinations Islamabad, Lahore, Karachi,
Rahim Yar Khan, Sialkot and Multan with international destinations of UAE airports Dubai,
Sharjah and Abu Dhabi, as well as Muscat, Oman, Jeddah, Riyadh and most recently Dammam.
Air blue has integrated unique innovations to ensure security and affordability. Air blue was the
first airline in Pakistan to introduce many modern technologies, including e-ticketing and self-
check-in kiosk facilities.
Website Homepage:

7. Pakistan International Airline
Pakistan International Airline commonly referred to by the abbreviation PIA is the national flag carrier of
Pakistan. Its main hub is Karachi while Lahore and Islamabad serve as secondary hubs.
The airline was founded on 29 October 1946 as Orient Airways, initially based in Calcutta, India, before
shifting operations to the newly independent state of Pakistan in 1947. The airline was nationalized in 1961,
and renamed Pakistan International Airlines. The airline commenced international services in 1955 to
London, via Cairo and Rome. PIA was one of the first Asian airlines to fly the Lockheed Super
Constellation, and was the first non-communist airline to fly to China. PIA was the second Asian airline to
acquire jet aircraft by inducting a Boeing 707. In 2004, PIA became the launch customer of the Boeing
777-200LR. Since 2016, PIA has been slated for privatization to shift management to the private sector.
PIA is Pakistan's largest airline, and operates a fleet of more than 30 aircraft. The airline operates scheduled
services to 22 domestic destinations and 28 international destinations across Asia, Europe, Middle East and
North America.
Website Homepage:

8. Market Overview
Domestic Aviation
• There are three leading domestic players in Pakistan:
- Pakistan International Airlines (PIA)
- Shaheen Air International (SAI)
- Airblue
- Serene Air
Market Share
Domestic Passenger Traffic
• Domestic passenger traffic has remained
relatively stagnant over the last five
years. During year 2017, total number of
domestic air passengers amounted to
3.57m vis-a-vis 3.02m during year 2016.
• PIA’s market share in terms of domestic
passenger traffic is 67% for year 2017.
• Shaheen Air is the second largest player
having 16% market share in terms of
domestic passenger traffic followed by
Air Blue at 11%.
PIA
67%
Shaheen
16%
Airblue
11%
Serene
6%
Domestic Market Share
PIA Shaheen Airblue Serene

9. International Passenger Traffic
• Total international air travel for Pakistan
has grown at a compound annual growth
rate (CAGR) 7.1% over the last five
years. Total international passenger
traffic to 14.42m passenger’s year 2017.
• PIA’s market share in terms of
International passenger traffic is 22% for
year 2017.
• Shaheen Air is the second largest player
having 11% market share in terms of
international passenger traffic followed
by Air Blue at 10%.
• Play major role in international
passengers for Foreign Airlines is 58%.
PIA
22%
Shaheen
11%
Airblue
10%
Foreign Airline
58%
International Market Share
PIA Shaheen Airblue Foreign Airline

10. COMPETATIVE FLEET COMPARISON
Fleet comparison in graph
0
5
10
15
20
25
30
35
Shaheen PIA Airblue
FLEET COMPARISON
Shaheen PIA Airblue

11. BUSINESS MODULES
ADMINISTRATOR
MODULE
REGISTER
MODULE
RESERVATION
AGENT
MODULE
PASSENGER
MODULE
PAYMENT
CANCELLATION

12. Front End ASP.Net (Frame Work)
Back End C# (Server Side)
Front End Oracle ERP System
Back End SQL
Operating System Windows 10
Web Server IIS
Version 1709
Platform
Technology
Database
Platform or Technology

13. Online Booking Guide
BOOKINGS & TICKETING PROCESS DATA FLOW DIAGRAMS
Data Flow Diagram (DFD) is a graphical representation of the "flow" of data through an information
system. A DFD is created to provide an overview of the system.

14. Online Booking Guide
LEVEL 1:
DFD REPRESENTATION OF THE WEB BOOKING
LEVEL2:
DFD LOGIN

15. Online Booking Guide2.2 ONLINE RESERVATION
2.3 ONLINE TRANSACTION - EFT
2.4 ONLINE CHECK-IN
2.5 FLIGHT STATUS
2.6 FLIGHT CANCELLATION

16. Online Booking Guide
PIA Experience:
PIA’s Business Plus class offers a range of exclusive
services, from the time you leave your home till you
land at your destination.
It’s the only Business Class service that feels like First
Class.
 Business Plus Seats
 Business Plus Lounges
 Kurb-Side Counters
 Business Plus Check in Counter
PIA Cargo
PIA Cargo commenced operations in 1974, with flights
to the USA, Europe, and Hong Kong on the B-707
aircraft. PIA Cargo has the unique distinction of
introducing Pakistan's fruits to international markets
and pioneered the exports of fresh fruits and vegetables
to global destinations. PIA Cargo earns valuable
revenue for Pakistan International Airlines and
provides a massive boost to Pakistan's wide spectrum
of exports.
PIA Speedex: (Subsidiary of PIA)
In the 1970s, Pakistan International Airlines pioneered
the express delivery of shipments across Pakistan. The
Air Express service delivered documents and parcels
from one airport to another, ushering in the dawn of the
courier industry in Pakistan.
2003, PIA expanded the scope of Air Express and
launched a full-fledged courier service, and PIA
Speedex was born. Initially serving Karachi, Lahore,
and Islamabad, PIA Speedex grew rapidly and another
12 major cities were added to the network. Today, PIA
Speedex offers premium courier services in 70 cities
across Pakistan, and shipments are collected from and
delivered to the doorsteps of our customer
PIA Engineering & Maintenance
PIA Engineering & Maintenance is one of the most
experienced Aircraft Maintenance and Repair
organization in Asia providing world-class
solutions to the aviation industry.
PIA's Engineering Base, head-quartered at Jinnah
International Airport, Karachi, is strategically
located for the convenience of airlines whose
operations extend to Asia, Middle East, Central
Asian countries, Far East and South East Asia
Countries. PIA E & M is equipped with the most
advanced, modern aircraft maintenance and
overhaul facilities and is manned by a team of
highly trained personnel.
BUSINESS SERVICES
BUSINESS SERVICES

17. Online Booking Guide
CONCLUSION:
 The purpose of this project is to know the Technology and database system of a
Transportation service industry.
 The DBMS - Database Management System consist of making data, data saving and data
manipulation to make a task easier.
 DBMS - Database Management System is used in all fields for gaining advantages.
 The web ticketing process has made the access easy for the user to go online and make
modifications.
 We have managed our work schedules to search the meaningful data for this report
and each one of us coordinated well to complete this report.
THANK YOU